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Junior Desktop Support Jobs in Brooklyn, NY (NOW HIRING)

Pride Global

Desktop Support Technician II

Manhattan, NY · On-site

$22.25 - $28.50/hr

Key Responsibilities • Hands-on, on-site desktop support with junior-to-intermediate macOS troubleshooting, basic Windows 11 troubleshooting, and foundational knowledge for server room / network ...

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Junior Desktop Support information

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How much do junior desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for junior desktop support in Brooklyn, NY is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $28.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Desktop Support specialist, and why are they important?

To thrive as a Junior Desktop Support specialist, you need a foundational understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Strong communication skills, patience, and a customer-oriented mindset help you effectively assist users and manage stress. These skills ensure prompt resolution of technical issues, minimize downtime, and contribute to a positive user experience.

What are the typical challenges faced by a Junior Desktop Support professional during their first year?

Junior Desktop Support professionals often encounter challenges such as managing a diverse range of hardware and software issues, prioritizing support tickets efficiently, and communicating technical information to non-technical users. Adapting to fast-paced environments and learning company-specific systems are also common hurdles. However, these challenges offer valuable opportunities to develop troubleshooting skills, build strong relationships with colleagues, and gain exposure to a broad range of IT tools and practices.

What are Junior Desktop Support specialists?

Junior Desktop Support specialists are entry-level IT professionals who help maintain and troubleshoot computer systems, hardware, and software for organizations. They typically assist users with technical issues, set up new equipment, install software, and ensure systems run smoothly. This role often involves responding to help desk tickets, providing basic technical support, and escalating more complex problems to senior staff. Junior Desktop Support specialists play a critical role in keeping an organization's technology running efficiently and are a great starting point for a career in IT.

What is the difference between Junior Desktop Support vs Help Desk Technician?

AspectJunior Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hardware-focusedRemote or on-site, software and user support
Industry UsageIT support, hardware troubleshootingCustomer service, technical support
Common Search IntentEntry-level hardware support rolesSoftware and user issue resolution

Junior Desktop Support and Help Desk Technician roles often overlap but differ mainly in focus. Junior Desktop Support emphasizes hardware troubleshooting and on-site support, while Help Desk Technicians typically handle software issues and remote support. Both roles require similar certifications and serve as entry points into IT support careers.

What are the most commonly searched types of Desktop Support jobs in Brooklyn, NY? The most popular types of Desktop Support jobs in Brooklyn, NY are:
What are popular job titles related to Junior Desktop Support jobs in Brooklyn, NY? For Junior Desktop Support jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Junior Desktop Support jobs in Brooklyn, NY look for? The top searched job categories for Junior Desktop Support jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Junior Desktop Support jobs? Cities near Brooklyn, NY with the most Junior Desktop Support job openings:
Junior Desktop Support jobs near you
L2 Desktop Support Engineer

L2 Desktop Support Engineer

Siri InfoSolutions Inc

New York, NY • On-site

Contractor

Posted 24 days ago

Job description

Hello ,

I hope this email finds you well.  My name is Rounak Kumar from  Synchrony Systems Inc. I came across your profile in our internal database/job boards, and based on your experience, I believe you could be an excellent fit for the following position with one of our clients, through an implementation partner.

Job Title :  L2 Desktop Support Engineer

Location :: NYC AND Scottsdale AZ Onsite

Duration :: Fulltime /Contract  

Key Responsibilities:

  • Provide Level 2 technical support for desktops, laptops, printers, MTR (meeting room systems) and other peripherals in a global enterprise environment.
  • Diagnose and resolve escalated hardware/software issues for both Windows and macOS environments (including imaging, OS deployment, patching).
  • Manage user accounts, permissions and access via Active Directory, Microsoft 365, and other identity services.
  • Support video conferencing, unified communications and collaboration tools (e.g., Teams/Slack, conference room hardware) — many PayPal job postings reference video/VC equipment.
  • Work with remote support tools and provide support to remote/branch users; troubleshoot VPN, network connectivity and branch endpoint issues.
  • Assist in onboarding/offboarding of employees: hardware setup, system configuration, asset management.
  • Maintain and update IT asset inventory, track hardware/spare parts, work with vendors/suppliers as needed.
  • Generate/maintain documentation: knowledge-base articles, support SOPs, escalation procedures.
  • Collaborate with L1 support, systems, network, security and operations teams to ensure seamless service delivery and root-cause elimination of recurring issues.
  • Participate in change management, problem management (identifying trends, recommending improvements) and continuous improvement initiatives.
  • When required, mentor/train junior team members and share best practices.

Thanks & Regards

Rounak Kumar

Rounak.kuamr@synchronycorp.com

www.synchronycorp.com

 

Synchrony Systems Inc.

Siri Infosolutions logo

About Siri Infosolutions

Sourced by ZipRecruiter

Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Edison, NJ, US

Year founded

2005

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