ZipRecruiter

Log In

1

Senior Desktop Support Jobs in Brooklyn, NY (NOW HIRING)

ASCENDING

Sr. Desktop Support

New York, NY · On-site

Sr. Help Desk Engineer Mid-Town Manhattan, NY (100% onsite) 3-6 Month contract Job Overview: We are ... Provide Tier 2/3 support for desktop hardware/software issues, escalating as needed * Collaborate ...

ASCENDING LLC

Sr. Desktop Support

Manhattan, NY · On-site

Sr. Help Desk Engineer Mid-Town Manhattan, NY (100% onsite) 3-6 Month contract Job Overview: We are ... Provide Tier 2/3 support for desktop hardware/software issues, escalating as needed * Collaborate ...

ASCENDING LLC

Sr. Desktop Support

Manhattan, NY · On-site

Sr. Help Desk Engineer Mid-Town Manhattan, NY (100% onsite) 3-6 Month contract Job Overview: We are ... Provide Tier 2/3 support for desktop hardware/software issues, escalating as needed * Collaborate ...

Davis Polk

Senior Desktop Engineer

Manhattan, NY · Hybrid

$170K - $180K/yr

Senior Desktop Engineer The Senior Desktop Engineer will be heavily client focused leading Level 3 support, administration, and engineering of desktop systems and end-user applications. This role ...

AceStack LLC

Desktop Support

Newark, NJ · On-site

Role: Desktop Support Location: Newark, NJ / Olathe, KS (Onsite) Fulltime Must Have Technical/Functional Skills 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 ...

ASCENDING LLC

Sr. Desktop Engineer

Manhattan, NY · On-site

Sr. Help Desk Engineer Mid-Town Manhattan, NY (100% onsite) 3-6 Month contract Job Overview: We are ... Provide Tier 2/3 support for desktop hardware/software issues, escalating as needed * Collaborate ...

MM International

Desktop Support Technician

New York, NY · On-site

$22.25 - $28.25/hr

Responsibilities: • Solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff. • Provide technical support for users of desktop hardware ...

next page

Showing results 1-20

People also search for

All JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Brooklyn, NY

Senior Desktop Support information

See Brooklyn, NY salary details

$15

$38

$63

How much do senior desktop support jobs pay per hour?

As of May 27, 2026, the average hourly pay for senior desktop support in Brooklyn, NY is $38.04, according to ZipRecruiter salary data. Most workers in this role earn between $25.29 and $50.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What are some of the main challenges a Senior Desktop Support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are Senior Desktop Support specialists?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Brooklyn, NY? The most popular types of Desktop Support jobs in Brooklyn, NY are:
What are popular job titles related to Senior Desktop Support jobs in Brooklyn, NY? For Senior Desktop Support jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Brooklyn, NY look for? The top searched job categories for Senior Desktop Support jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Senior Desktop Support jobs? Cities near Brooklyn, NY with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Sr. Desktop Support

Sr. Desktop Support

ASCENDING

New York, NY • On-site

Contractor

Posted 3 days ago

Job description

Sr. Help Desk Engineer
Mid-Town Manhattan, NY (100% onsite)
3-6 Month contract
Job Overview:
We are seeking a highly skilled and experienced Sr. Help Desk Engineer (Contractor) to assist with the technology consolidation of multiple entities into a unified environment. This is a hands-on, 100% onsite role in Mid-Town Manhattan, ideal for someone experienced with desktop buildouts, profile migration, endpoint management, and project-based user support.
Key Responsibilities:
  • Build, configure, and deploy Windows desktops and laptops for end users across multiple organizations
  • Create and migrate user profiles as part of the entity consolidation project
  • Update, test, and troubleshoot desktop software and operating systems
  • Ensure smooth onboarding of users and devices using Microsoft Intune and Windows Autopilot
  • Provide Tier 2/3 support for desktop hardware/software issues, escalating as needed
  • Collaborate with project managers and technical leads to execute migration tasks according to project timelines
  • Document processes, configurations, and solutions as needed for project consistency and knowledge sharing
  • Support end users in person and respond to service requests efficiently and professionally
Required Skills & Experience:
  • Hands-on experience with Microsoft Intune and Windows Autopilot (required)
  • Proven ability to build and deploy Windows desktops and manage user profiles
  • Strong desktop support skills for both hardware and software in enterprise environments
  • Experience with desktop software installations, updates, and troubleshooting
  • Experience supporting migrations or consolidations of IT environments is highly desired
  • Excellent interpersonal and communication skills
  • Proven track record of professionalism and reliability in fast-paced settings
Preferred Qualifications:
  • Prior experience in IT consolidation, merger, or acquisition projects
  • Familiarity with user data migration tools and scripting a plus (e.g., PowerShell)
  • Certifications such as Microsoft 365: Modern Desktop Administrator Associate (MD-100, MD-101)

Powered by JazzHR

txcQ03tcMh