ZipRecruiter

Log In

Desktop Support

Desktop Support

AceStack LLC

Newark, NJ • On-site

Full-time

This job posting has expired and is no longer accepting applications. Check out similar jobs

Job description

Role: Desktop Support
Location: Newark, NJ / Olathe, KS (Onsite)
Fulltime
Must Have Technical/Functional Skills
4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
Experience in Install/upgrade of windows 11 on Laptops and Desktops.
Experience in resolving user issues related to OS and laptop/desktop hardware issues.
Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing processes.
Experience in diagnosing and troubleshooting users' issues, including account setup, network configuration, software/application issues.
Experience in performing OS installations, upgrades, patching, and driver updates.
Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
Experience in installation and configuration of hardware and software/applications.
Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
Coordinate with vendors for any hardware repairs and warranty services/issues.
Familiarity with endpoint security tools-anti-virus, device encryption, Trend micro
Work closely with other functional teams for escalated issues.
Ensure SLA compliance for tickets, escalations, and service requests.
Excellent communication and interpersonal skills.
Ability to work well both independently and as part of a team.
Customer-focused attitude and a desire to deliver high-quality support.

AceStack logo

About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Company size

51 - 200 Employees

Headquarters location

NJ, US

Year founded

2017

Social media

FacebookTwitter

View All AceStack Jobs

Apply

Most Popular Jobs Similar to Desktop Support Engineer

Frequently asked questions

Q: What skills or qualities help someone succeed as a Desktop Support Engineer?

A: To succeed as a Desktop Support Engineer, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with help desk software and ticketing systems, and knowledge of hardware and software troubleshooting methodologies. Additionally, strong soft skills such as excellent communication, problem-solving, and patience are essential for effectively interacting with users, resolving issues, and providing technical guidance. These technical and soft skills enable Desktop Support Engineers to efficiently resolve user issues, maintain a high level of customer satisfaction, and support the overall IT infrastructure, ultimately contributing to their career growth and effectiveness in the role.

Q: What is the career path for a Desktop Support Engineer?

A: A Desktop Support Engineer's typical career progression involves starting as a Help Desk Technician, providing initial technical support to end-users, and advancing to roles such as Desktop Support Specialist, where they handle more complex issues and develop expertise in specific technologies. As they gain experience, they can move into senior roles like Senior Desktop Support Engineer or Technical Lead, overseeing teams and implementing large-scale support initiatives. With further skill development and experience, Desktop Support Engineers can transition into related fields like IT Project Management, Cybersecurity, or even move into leadership positions like IT Director or Manager.

All JobsDesktop Support Engineer Jobs