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Desktop Support Specialist Jobs (NOW HIRING)

The CCS Companies

Desktop Support Specialist

Norwood, MA · On-site

$24 - $29/hr

The Desktop Support Specialist is responsible for delivering high quality desktop support services to internal customers in specified facilities and external client liaisons. Working under the ...

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

Desktop Support Specialist Location: Arlington, VA (Hybrid) Clearance Requirement: U.S. Citizenship required; ability to obtain security clearance A fast-growing technology company supporting ...

CAI

Desktop Support Specialist

Fort Myers, FL · On-site

$40K - $45K/yr

Desktop Support Specialist Req number: R8316 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue ...

CAI

Desktop Support Specialist

Fort Myers, FL · On-site

Desktop Support Specialist Req number: R8316 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue ...

City of New York

DESKTOP SUPPORT SPECIALIST

Brooklyn, NY · On-site

$125K - $150K/yr

Under the general supervision of the Desktop Support Manager, with considerable latitude for independent judgment, the Desktop Support Specialist performs highly complex technical and project ...

Gr8ttek

Desktop Support Specialist_Phoenix

Phoenix, AZ · On-site

$18 - $20/hr

Gr8ttek is currently seeking a Desktop Support Specialist in Phoenix, AZ. This is a long-term potential CTH opportunity. The pay will be $20.00(W2) . The conversion is typically around 6 months. Our ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Desktop Support Specialist Required Skills: Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups. Tooling Proficiency: Active Directory (Domain services, Group Policy ...

Addison Group

Desktop Support Specialist

New York, NY · Remote

$25 - $30/hr

Desktop Support Specialist Industry: Information Technology / Professional Services Location (City, State): Onsite 5x a week in New York, NY. 10016 Assignment Type: Long-Term Contract Pay: $25-30/hr ...

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Desktop Support Specialist information

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How much do desktop support specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is a desktop support specialist?

Desktop Support Specialists are IT professionals responsible for providing technical support and troubleshooting for computer hardware, software, and network issues within an organization. They assist users with installing, configuring, and maintaining desktop systems, as well as resolving technical problems remotely or onsite. Their role is crucial in ensuring that employees can work efficiently by minimizing downtime and maintaining the smooth operation of computers and related equipment.

What are the key skills and qualifications needed to thrive as a desktop support specialist?

To thrive as a Desktop Support Specialist, you need strong troubleshooting abilities, knowledge of operating systems and hardware, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and software deployment platforms is also essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities are crucial for resolving technical issues efficiently and ensuring smooth daily operations for end-users and organizations.

What are some common challenges faced by desktop support specialists, and how can they be addressed?

Desktop Support Specialists often encounter challenges such as troubleshooting diverse hardware and software issues across multiple devices, managing time-sensitive requests, and communicating technical solutions to non-technical users. To address these, it's important to develop strong problem-solving skills, maintain up-to-date knowledge of operating systems and software, and practice clear, patient communication. Proactively documenting solutions and collaborating with IT team members can also help streamline support processes and enhance overall service quality.

What is the difference between Desktop Support Specialist vs Help Desk Technician?

AspectDesktop Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting desktops and peripheralsRemote or on-site, providing technical support
Employer UsageIT departments, corporate officesIT support centers, service providers
Common Search IntentTechnical support for desktops and hardwareHelp desk support, customer service in IT

Both roles involve technical support, but Desktop Support Specialists typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and customer inquiries. The roles overlap in certifications and work environments, but their primary focus and interaction methods differ.

More about Desktop Support Specialist jobs

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Desktop Support Specialist jobs near you
Infographic showing various Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Desktop Support Specialist

Norwood, MA • On-site

The CCS Companies
See more jobs at The CCS Companiesexternal

$24 - $29/hr

Full-time

Re-posted 9 days ago

Job description

The Desktop Support Specialist is responsible for delivering high quality desktop support services to internal customers in specified facilities and external client liaisons. Working under the direction of the Desktop Support Manager, The Desktop Support Specialist prioritizes and resolves technical user support issues to help the organization maintain high levels of operational efficiency and client satisfaction.

ESSENTIAL FUNCTIONS:

  • Responds to user helpdesk requests and answers telephone inquiries.
  • Prioritizes and resolves technical issues to ensure timely completion of work orders.
  • Manages PC installations, imaging, upgrades, and patches.
  • Troubleshoots and resolves problems related to hardware and software.
  • Collaborates with Network Support to ensure that PCs, printers, laptops, and other peripherals are in working order and able to connect to the corporate network.
  • Tracks, updates, and manages issues using IT ticketing software.
  • Other duties as assigned by management.

QUALIFICATIONS

  • 2+ years of desktop support experience preferred, or 1+ years of internship or relevant work experience in conjunction with an IT focused degree would be considered.
  • Technical expertise in the following areas is preferred:
    • PC hardware/software troubleshooting and repair;
    • Windows 10/11 support;
    • VPN Installs;
    • TCP/IP Network Configurations and remote communication;
    • Laptop Support; website troubleshooting, and Microsoft Office installs.
  • Strong ability to prioritize work and meet deadlines.
  • Excellent multitasking skills in a fast-paced environment.
  • A "service" ethic toward internal customer base.
  • Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION REQUIREMENTS

  • Associates Degree required. Bachelor's Degree preferred.

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