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Desktop Support Specialist Jobs (NOW HIRING)

KaylaTek

Desktop Support Specialist

Arlington, VA · On-site

Job Overview KaylaTek has an exciting Desktop Support Specialist opportunity supporting the AFNCR IT contract at the Pentagon. The AFNCR IT Services program provides support services for information ...

My3Tech

Desktop Support Specialist

Elizabethtown, NC · On-site

Desktop Support Specialist (Expert) Location: Elizabethtown, NC 28337 Work Address: 286 Aviation Parkway, Elizabethtown, NC 28337 Duration: Long-Term Contract Required Skills Mandatory Qualifications ...

BlupaceUS LLC

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Desktop support Engineer L2

Kansas City, MO · On-site

$21 - $25/hr

Windows and Mac and JAMF As a Desktop Support Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond ...

NDSU Foundation

Desktop Support Specialist

Fargo, ND · On-site

The Foundation invites candidates for a Desktop Support Specialist, full-time non-exempt (hourly) position. The North Dakota State University Foundation is a separate 501(c)(3) organization which ...

K&L Gates

Desktop Support Specialist

Pittsburgh, PA · On-site

$54K - $81K/yr

We are seeking a Desktop Support Specialist to join the firm. The Desktop Support Specialist provides support to internal clients for PC hardware, operating systems, software applications ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC

We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh, NC for 11+ months contract position. Please refer someone else if you are not available at this ...

IFAS LLC

Desktop Support Specialist-DOS

Charleston, SC · On-site

$52K - $65K/yr

The Desktop Support Specialist works collaboratively with contractors and government personnel to resolve technical issues, support technology initiatives, maintain established standards, and provide ...

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Desktop Support Specialist information

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How much do desktop support specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Specialist vs Help Desk Technician?

AspectDesktop Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting desktops and peripheralsRemote or on-site, providing technical support
Employer UsageIT departments, corporate officesIT support centers, service providers
Common Search IntentTechnical support for desktops and hardwareHelp desk support, customer service in IT

Both roles involve technical support, but Desktop Support Specialists typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and customer inquiries. The roles overlap in certifications and work environments, but their primary focus and interaction methods differ.

What is a desktop support specialist?

Desktop Support Specialists are IT professionals responsible for providing technical support and troubleshooting for computer hardware, software, and network issues within an organization. They assist users with installing, configuring, and maintaining desktop systems, as well as resolving technical problems remotely or onsite. Their role is crucial in ensuring that employees can work efficiently by minimizing downtime and maintaining the smooth operation of computers and related equipment.

What are some common challenges faced by desktop support specialists, and how can they be addressed?

Desktop Support Specialists often encounter challenges such as troubleshooting diverse hardware and software issues across multiple devices, managing time-sensitive requests, and communicating technical solutions to non-technical users. To address these, it's important to develop strong problem-solving skills, maintain up-to-date knowledge of operating systems and software, and practice clear, patient communication. Proactively documenting solutions and collaborating with IT team members can also help streamline support processes and enhance overall service quality.

What are the key skills and qualifications needed to thrive as a desktop support specialist?

To thrive as a Desktop Support Specialist, you need strong troubleshooting abilities, knowledge of operating systems and hardware, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and software deployment platforms is also essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities are crucial for resolving technical issues efficiently and ensuring smooth daily operations for end-users and organizations.
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What states have the most Desktop Support Specialist jobs? States with the most job openings for Desktop Support Specialist jobs include:
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Desktop Support Specialist jobs near you
Infographic showing various Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Desktop Support Specialist ( Mid-Level)

TriTech Enterprise Systems, Inc.

Washington, DC • On-site

Part-time

Re-posted 15 days ago

Job description

*** This is a part-time position (20 hours a week: M-F, usually 9 to 2 or 10 to 2)
*** 100 percent on-site position in Washington, DC
TriTech Enterprise Systems Inc. (TriTech) is seeking an on-site 'Desktop Support Specialist' to provide line support to all employees and contractors within the DC Government General Services Administration (DGS). The Desktop Support Specialist (DSS) is responsible for resolving support incidents and requests, as well as meeting customer satisfaction targets and continuous service delivery requirements.
The DSS will work in a dynamic, fast-paced environment providing service over the phone, e-mail, instant message, and in person. The DSS will work as part of a team to support up to 500 end users. This is a part-time position for up to 20 hours per week.
Roles and Responsibilities:
  • Aid customers who experience technical problems. Most commonly, desktop computers (Microsoft and Mac), laptops, tablets, desktop printers, and print services support
  • Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, via live chat, or as part of an on-site visit
  • If offsite, talking customers through a troubleshooting process and working together to rectify problems
  • Implement effective IT solutions for customers and employees concerning basic desktop support and print services
  • Record events and update statuses in an identified database, such as Service Now, e-mail, and possibly QuickBase
  • Installation and maintenance of computer software for all agency-computing platforms, such as MS Office, Adobe, MS Project, and MS Visio
  • Ensures proper security and network operations for the agency as it pertains to McAfee only
  • Ensures the installation and maintenance of print services, secure print software
  • Performs quality assurance reviews of print services and secure print software
  • Participates in the preparation, with the vendor, of print services, secure print software training materials for DGS employees.
  • Map users to printers or print services, secure print solution
  • Manually map users to network drives
  • Organizes and conducts appropriate training meetings when appropriate
  • Support all printers and scanners
  • Identify basic technology-based problems and their root causes; take responsibility for timely troubleshooting and resolution using proven tools, resources, and approved processes
  • Provide secure print training to DGS end users

Required Skills/ Level of Experience:
  • IT Certifications
  • Laptops, desktops, and tablet hardware support
  • Windows 10 &11/Macs
  • MS Office 2013, 2016, O365
  • Copier and desktop printer support

TriTech is an Equal Opportunity Employer!!!

Apply