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Desktop Support Specialist Jobs (NOW HIRING)

Marc Jacobs

Desktop Support Specialist

Manhattan, NY · On-site

$67K - $75K/yr

The Desktop Support Specialist provides onsite technical support to end users and helps maintain a stable, secure, and efficient desktop environment across the organization. This role supports ...

CAI

Desktop Support Specialist

Beaverton, OR

Desktop Support Specialist Req number: R8146 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue ...

STI

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12+ Months This person is required to sit onsite. Description: This request is for a Desktop Support ...

CAI

Desktop Support Specialist

Beaverton, OR · On-site

$30 - $31/hr

Desktop Support Specialist Req number: R8146 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue ...

CAI

Desktop Support Specialist

Newark, NJ

Desktop Support Specialist Req number: R7945 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue ...

CAI

Desktop Support Specialist

Newark, NJ · On-site

$28 - $32/hr

Desktop Support Specialist Req number: R7945 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident ...

Cornerstone

Desktop Support Specialist

New York, NY · On-site

$61K - $78K/yr

The Desktop Support Specialist will perform Help Desk duties for the specified office, as well as assist with the support of other Cornerstone offices as needed. The primary responsibility of this ...

Turn5, Inc.

Desktop Support Specialist

Paoli, PA · On-site

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for providing the first line of hardware and software support to all internal users, creating training ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

They are seeking a Desktop Support Specialist to provide on-site technical support, including installing hardware and software, configuring peripherals, and migrating user data. Responsibilities ...

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Showing results 21-40

All JobsDesktop Support Specialist Jobs

Desktop Support Specialist information

See salary details

$15

$26

$42

How much do desktop support specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Specialist vs Help Desk Technician?

AspectDesktop Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting desktops and peripheralsRemote or on-site, providing technical support
Employer UsageIT departments, corporate officesIT support centers, service providers
Common Search IntentTechnical support for desktops and hardwareHelp desk support, customer service in IT

Both roles involve technical support, but Desktop Support Specialists typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and customer inquiries. The roles overlap in certifications and work environments, but their primary focus and interaction methods differ.

What is a desktop support specialist?

Desktop Support Specialists are IT professionals responsible for providing technical support and troubleshooting for computer hardware, software, and network issues within an organization. They assist users with installing, configuring, and maintaining desktop systems, as well as resolving technical problems remotely or onsite. Their role is crucial in ensuring that employees can work efficiently by minimizing downtime and maintaining the smooth operation of computers and related equipment.

What are some common challenges faced by desktop support specialists, and how can they be addressed?

Desktop Support Specialists often encounter challenges such as troubleshooting diverse hardware and software issues across multiple devices, managing time-sensitive requests, and communicating technical solutions to non-technical users. To address these, it's important to develop strong problem-solving skills, maintain up-to-date knowledge of operating systems and software, and practice clear, patient communication. Proactively documenting solutions and collaborating with IT team members can also help streamline support processes and enhance overall service quality.

What are the key skills and qualifications needed to thrive as a desktop support specialist?

To thrive as a Desktop Support Specialist, you need strong troubleshooting abilities, knowledge of operating systems and hardware, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and software deployment platforms is also essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities are crucial for resolving technical issues efficiently and ensuring smooth daily operations for end-users and organizations.
More about Desktop Support Specialist jobs
What cities are hiring for Desktop Support Specialist jobs? Cities with the most Desktop Support Specialist job openings:
What are the most commonly searched types of Desktop Support Specialist jobs? The most popular types of Desktop Support Specialist jobs are:
Who are the top companies hiring for Desktop Support Specialist jobs? The top employers for Desktop Support Specialist jobs are:
What states have the most Desktop Support Specialist jobs? States with the most job openings for Desktop Support Specialist jobs include:
What job categories do people searching Desktop Support Specialist jobs look for? The top searched job categories for Desktop Support Specialist jobs are:
Desktop Support Specialist jobs near you
Infographic showing various Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Desktop Support Specialist

Marc Jacobs

Manhattan, NY • On-site

$67K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

OVERVIEW
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Desktop Support Specialist to join the IT team based in its New York City (SoHo) headquarters.
The Desktop Support Specialist provides onsite technical support to end users and helps maintain a stable, secure, and efficient desktop environment across the organization. This role supports Windows and macOS devices, mobile technology, collaboration tools, printers, and conference room systems. The position also supports device deployment, asset lifecycle management, documentation, and IT projects while delivering a high level of customer service, including support for executive and VIP users.
For over 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original. Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.
RESPONSIBILITIES
Technical Support
  • Provide onsite and remote support for hardware, software, operating systems, and peripheral devices in Windows and macOS environments.
  • Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, monitors, docking stations, and related equipment.
  • Support Microsoft 365, email, calendaring, collaboration tools, and other approved business applications.
  • Document incidents, service requests, troubleshooting steps, and resolutions in the IT service management system.
  • Escalate issues to internal teams or external vendors as appropriate.
Executive and Meeting Support
  • Provide high-touch technical support to executives, senior leadership, and other designated VIP users.
  • Prepare and support conference rooms, audiovisual systems, and meeting technologies for business-critical meetings and events.
  • Handle sensitive issues with professionalism, discretion, and urgency.
Device and Asset Management
  • Deploy, configure, maintain, replace, and retire end-user devices and related equipment.
  • Prepare equipment for new hires, employee transfers, and device refresh initiatives.
  • Maintain accurate inventory records for computers, mobile devices, monitors, printers, and accessories.
  • Support asset tagging, stockroom organization, warranty tracking, and disposal processes.
  • Assist in maintaining standard desktop images and provisioning processes.
Security, Documentation, and Projects
  • Support endpoint management processes, including device enrollment, software deployment, patching, and policy application.
  • Assist with technologies such as Omnissa/WS1, Active Directory, and Microsoft 365.
  • Follow IT security standards and support endpoint compliance, encryption, multifactor authentication, and access controls.
  • Create and maintain knowledge base articles, user guides, and support documentation.
  • Participate in hardware refreshes, software rollouts, office moves, operating system upgrades, and other IT initiatives.
  • Provide after-hours or weekend support as needed for projects or business requirements.
QUALIFICATIONS
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
  • Minimum of 3 to 5 years of experience in desktop support, endpoint support, or a related IT support role.
  • Experience supporting both Windows and macOS environments required.
  • Experience supporting executive-level users and managing IT assets preferred.
  • Proficiency with Windows 11 and macOS support
  • Working knowledge of Microsoft 365, Active Directory, Omnissa/WS1 or other MDM Soluion
  • Experience supporting mobile devices, printers, conferencing technology, and office productivity applications
  • Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting
  • Familiarity with endpoint security practices, including encryption, multifactor authentication, patching, and access management
  • Experience using ticketing and IT service management systems
  • Strong verbal and written communication skills
  • Excellent customer service and interpersonal skills
  • Strong troubleshooting and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Ability to work independently and collaboratively
  • Professionalism, sound judgment, and discretion
SALARY & BENEFITS
The compensation for this position ranges from $67,500 -75,000 annually. The rate of pay offered will be dependent upon candidate's relevant skills and experience. Marc Jacobs uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward all levels of expertise, performance, and tenure.
Marc Jacobs in partnership with LVMH, offers a comprehensive and generous employee benefits package featuring medical, dental, and vision insurance, short and long-term disability coverage, employee discounts and perks, a 401k plan with employer match and automatic employee contributions.
ADDITIONAL INFORMATION
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO STATEMENT
Marc Jacobs International was founded on Marc's vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience - all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways.
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.

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