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Senior Desktop Support Specialist Jobs (NOW HIRING)

SDI Presence

Senior Desktop Support Specialist

Chicago, IL · On-site

$60K - $79K/yr

Summary SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users across Chicago's major airport environments. This is a hands-on leadership ...

K&L Gates

Senior Desktop Support Specialist

Washington, DC · On-site

$80K - $120K/yr

We are seeking a Senior Desktop Support Specialist to join the Washington, D.C. office. As a member of the K&L Gates Information Technology Department, the Senior Desktop Support Analyst provides ...

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Essel

Senior Desktop Support

Menlo Park, CA

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Cynet Systems

Senior Desktop Support

Saint Joseph, MO · On-site

$25.22 - $30.22/hr

Senior Desktop Support Job Location: St Joseph, MO Job Type: Contract Job Overview: Pay Range: $25.22hr - $30.22hr Requirement/Must Have: * Experience with GxP computerized systems. * Experience with ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

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Senior Desktop Support Specialist information

See salary details

$35.5K

$107.6K

$117.5K

How much do senior desktop support specialist jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior desktop support specialist in the United States is $107,582.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a senior desktop support specialist?

Senior Desktop Support Specialists are experienced IT professionals responsible for providing advanced technical support for desktop computers, software, and related technology within an organization. They troubleshoot complex hardware and software issues, manage user accounts, and often assist with system upgrades and security protocols. In addition to resolving technical problems, they may mentor junior support staff and contribute to developing best practices for desktop support operations.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist?

To thrive as a Senior Desktop Support Specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems, hardware, and networking concepts, often backed by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Expertise with ticketing systems, remote support tools, Active Directory, and enterprise software is typically required. Strong communication, patience, and problem-solving abilities help you efficiently resolve user issues and mentor junior staff. These skills ensure reliable IT support, minimize downtime, and maintain productivity across the organization.

What are some common challenges faced by senior desktop support specialists in a large organization?

Senior Desktop Support Specialists in large organizations often encounter challenges such as managing a high volume of support tickets, prioritizing urgent issues, and maintaining consistent communication with end users. They may also need to navigate complex IT environments with diverse hardware and software configurations, which requires strong troubleshooting skills and adaptability. Collaborating with other IT teams to resolve escalated issues and implement system updates is typical, making strong teamwork and communication abilities essential for success in this role.

What is the difference between Senior Desktop Support Specialist vs Desktop Support Technician?

AspectSenior Desktop Support SpecialistDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP), ITILCompTIA A+, Microsoft Certified Professional (MCP)
Work EnvironmentCorporate offices, IT departments, enterprise environmentsSmall businesses, retail, help desks
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic troubleshooting, hardware/software setup, user support
Experience Level3+ years, proven technical expertiseEntry to mid-level, 1-2 years experience

The Senior Desktop Support Specialist typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and entry-level troubleshooting. Both roles require similar certifications but differ in scope and experience level.

More about Senior Desktop Support Specialist jobs

What cities are hiring for Senior Desktop Support Specialist jobs?

Cities with the most Senior Desktop Support Specialist job openings:

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Senior Desktop Support Specialist jobs near you
Infographic showing various Senior Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,582 per year, or $51.7 per hour.

Desktop Support Specialist - Senior

DecisionPoint | Cortek

Scott Air Force Base, IL

Full-time

Re-posted 14 days ago

Job description

DecisionPoint seeks a Desktop Support Specialist - Senior to provide advanced onsite desktop, executive, and mission IT support for SDDC G6. This position supports senior-level users, HQ SDDC staff, and operational mission requirements across NIPR and SIPR environments. 

The Desktop Support Specialist Senior will perform advanced troubleshooting, workstation configuration, executive support, endpoint readiness checks, peripheral support, and coordination with other technical support functions. 

This position is located at HQ SDDC, Scott Air Force Base, Illinois. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.


The Senior Desktop Support Specialist will: 

  • Provide senior-level desktop and endpoint support for HQ SDDC users.  
  • Configure, support, and troubleshoot desktops, laptops, email, printers, portable electronic devices, desktop VTC equipment, and peripherals.  
  • Support senior leader and VIP users, including pre-travel device checks and rapid-response issue resolution.  
  • Coordinate communications and computer support requirements across C4 support functions.  
  • Troubleshoot hardware, software, user access, network connectivity, and endpoint performance issues.  
  • Support workstation imaging, deployment, refresh, and replacement activities.  
  • Provide escalation support to intermediate help desk and desktop technicians.  
  • Monitor and report planned, unplanned, and potential outages affecting end users.  
  • Support STIG, patching, vulnerability remediation, documentation, and baseline compliance activities.  
  • Create and maintain SOPs, troubleshooting guides, and knowledge articles.  
  • Provide on-call support as required for mission-critical senior leader or operational support needs.  

Clearance Requirement: 

  • Must hold an active Secret clearance. 
  • Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access. 

Education: 

  • High School Diploma required.
  • Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.  

Experience: 

  • Minimum 8 years of experience providing desktop, endpoint, help desk, or enterprise IT support.  
  • Experience supporting senior executives, military leaders, or VIP customers preferred.  
  • Experience supporting DoD or federal IT environments, including NIPR/SIPR and CAC-enabled systems.  
  • Experience with Windows endpoint administration, workstation imaging, patching, and peripheral troubleshooting.  

Technical Knowledge: 

  • Advanced knowledge of desktop support, endpoint lifecycle management, baseline configuration, and user device troubleshooting.  
  • Familiarity with DoD cybersecurity practices, STIGs, IAVA/IAVM compliance, and patch management.  
  • Ability to coordinate across help 

Apply