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Software Troubleshooting Jobs (NOW HIRING)

Toyota

Software Support Team Lead

Our software support team troubleshoots both software and hardware issues. As a Lead Support Specialist, you will find yourself troubleshooting in-house applications, 3rd party applications, data ...

ENSCO, Inc.

Embedded Software Engineer

Endicott, NY

$125K - $165K/yr

Developing and integrating Ethernet switches for avionics applications Testing the software Troubleshooting issues with other teams If you have the skills, experience, and desire to join our talented ...

ARTIDIS

Field Service Software Engineer

Houston, TX · On-site

The Field Service Software Engineer is responsible for supporting the installation, maintenance, and troubleshooting of software-related components of ARTIDIS systems, ensuring reliable system ...

ARTIDIS

Field Service Software Engineer

Houston, TX · On-site

The Field Service Software Engineer is responsible for supporting the installation, maintenance, and troubleshooting of software-related components of ARTIDIS systems, ensuring reliable system ...

Sparibis

Software Engineer

Washington, DC · On-site +1

Perform requirements analysis, design, development, unit, and integration testing of software, troubleshooting and debugging of the system. * Immediate responsibilities will include enhancing and ...

XTEND

Embedded Software Engineer

Tampa, FL · On-site

$124K - $163K/yr

Troubleshoot firmware, hardware, PCB, and interface-level issues using engineering tools such as ... Develop and maintain embedded software documentation, interface descriptions, test procedures ...

Software People, Inc.

Desktop Admin

Augusta, ME · On-site

The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison ...

asrcfh

T2028 - Software Engineer

Moorestown, NJ

Software Troubleshooting; Root Cause Analysis; Performance Analysis; Problem Resolution. * Experience developing software with Java, C++, or Python * Experience developing software with Agile scaled ...

GDH

IT Field Technician - Lubbock

Buffalo Springs, TX · On-site

$30 - $35/hr

Perform hardware and software troubleshooting, installation, and upgrades on Windows 10 systems. * Install, configure, and troubleshoot Microsoft Office applications and other desktop software.

New

asrcfh

T2028 - Software Engineer

Moorestown, NJ

Software Troubleshooting; Root Cause Analysis; Performance Analysis; Problem Resolution. * Experience developing software with Java, C++, or Python * Experience developing software with Agile scaled ...

ARTIDIS

Field Service Software Engineer

Houston, TX

Perform remote and on-site troubleshooting of system software during installation, maintenance, and service activities. * Develop and maintain service-related software tools, scripts, or minor ...

ARTIDIS

Field Service Software Engineer

Houston, TX · On-site

Perform remote and on-site troubleshooting of system software during installation, maintenance, and service activities. * Develop and maintain service-related software tools, scripts, or minor ...

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Software Troubleshooting information

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How much do software troubleshooting jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for software troubleshooting in the United States is $33.84, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $44.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Troubleshooting position, and why are they important?

To excel in Software Troubleshooting, you need strong analytical thinking, problem-solving abilities, and a solid understanding of software systems or programming, often supported by a relevant degree or technical certifications. Familiarity with diagnostic tools, debugging software, operating systems, and ticketing systems like Jira or ServiceNow is commonly required. Excellent communication, patience, and teamwork skills help professionals clearly explain issues and collaborate with development or IT teams. These abilities are crucial for efficiently identifying and resolving software problems while minimizing disruption for users and organizations.

What is the name of a career that helps troubleshoot computers?

A career that involves troubleshooting computers is typically called a computer support specialist or IT support technician. These professionals diagnose and resolve hardware and software issues, often using tools like remote support software and diagnostic programs, and may hold certifications such as CompTIA A+.

What is the least stressful IT job?

A help desk technician or support specialist often experiences lower stress levels compared to other IT roles, especially when working in stable environments with clear procedures. These positions typically involve routine troubleshooting, customer communication, and standard tools, with predictable schedules and limited on-call requirements.

What are some common challenges faced in a Software Troubleshooting role?

One of the main challenges in Software Troubleshooting roles is diagnosing issues that may not have clear or immediately visible causes, often requiring extensive investigation and collaboration with multiple teams. Professionals must also keep pace with frequent software updates and evolving technologies, which can affect troubleshooting methods and require continuous learning. Balancing multiple cases at once while communicating progress with users and stakeholders is a key part of the job. Over time, gaining expertise in these areas provides greater autonomy and the opportunity to take on more complex cases or advance into leadership or specialized technical positions.

What is a Software Troubleshooting job?

A Software Troubleshooting job involves diagnosing, analyzing, and resolving software-related issues for users or systems. Professionals in this role identify bugs, compatibility problems, performance issues, and software failures. They use debugging tools, logs, and technical knowledge to find solutions and improve software functionality. Strong problem-solving skills and knowledge of programming, operating systems, and software applications are essential. This role is common in IT support, software development, and system administration fields.

How to make 2000 a week working from home?

Software troubleshooting professionals can increase earnings by taking on multiple freelance or contract projects, offering specialized skills such as network or software issue resolution. Building a strong reputation, obtaining relevant certifications, and working efficiently can help reach higher weekly income targets, but earning $2000 weekly typically requires consistent work, a high hourly rate, or a combination of multiple clients.

What jobs pay 4000 a week without a degree?

In software troubleshooting, high-paying roles such as freelance or contract specialists can earn around $4,000 weekly by providing remote support, diagnostics, and problem resolution for clients. These positions often require strong technical skills, certifications, and experience with specific tools or platforms, but typically do not require a formal degree.
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What cities are hiring for Software Troubleshooting jobs? Cities with the most Software Troubleshooting job openings:
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Software Troubleshooting jobs near you
Infographic showing various Software Troubleshooting job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $70,381 per year, or $33.8 per hour.

Software Support Team Lead

Toyota

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Toyota rating

7.2

Company rating: 7.2 out of 10

Based on 872 frontline employees who took The Breakroom Quiz

26th of 44 rated automakers

Job description

Software Support Team Lead
Job Overview:
The Support Team Lead will be responsible for training, mentoring, and leading a team of Support Specialist to provide software troubleshooting customer service. The ideal candidate will possess strong technical skills and have a passion for back-end software troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. Our software support team troubleshoots both software and hardware issues. As a Lead Support Specialist, you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. In addition, you will have up to five direct reports.
Shift:
  • 2nd shift (3-11pm EST) Tuesday - Saturday

Job Functions:
  • Monitor Support KPIs for direct reports.
  • Ensure direct reports complete required customer training and connection credentials are maintained.
  • Write SQL queries.
  • Perform QA functions for any issue resolution from support calls.
  • Track and thoroughly document all customer issues in our ticketing system.
  • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
  • Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers.
  • Facilitate positive proactive working relationships with customers and internal resources.
  • Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
  • Performs annual reviews for direct reports.
  • Assist in training new hires.
  • Complete and review quarterly incentives for all direct reports.
  • Develop Reports using Crystal Management and SQL Server Reporting Services (SSRS).
  • Create datasets to analyze and recreate issues reported by customers.
  • Ability to look through database log files to troubleshoot software issues.
  • Implement and improve remote monitoring tools for our customer's systems.
  • Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
  • Demonstrate leadership skills (as measured by our employee feedback).

Travel Requirements:
  • 15% overnight travel (Travel expenses paid by Toyota Automated Logistics)

Required Qualifications and Preferred Skills:
  • Bachelor's degree is highly preferred; degree in Computer Science or Information Systems preferred.
  • Strong computer skills including: Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle).
  • Microsoft SQL experience
  • Previous and recent experience with back-end software troubleshooting
  • Previous experience in a Team Lead, Supervisor, or Leadership role
  • Excellent customer service skills. Remain positive and calm under pressure.
  • Excellent troubleshooting abilities and analytical skills.
  • Superior oral and written communication skills.
  • Must be eligible to work in the USA long term without sponsorship.
  • Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation / Holiday Pay
  • Paid Volunteer time off
  • Tuition Reimbursement
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

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