Software Troubleshooting Jobs (NOW HIRING)

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care.

We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Job Summary

Design, develop, assess, and troubleshoot software applications in an Agile environment for the one of the nation's largest and most trusted healthcare information network. Collaborate with architects, customers, product partners, and other engineers to solve complex engineering challenges by building high-volume applications that process millions of transactions a day, store multiple terabytes of data, and serve hundreds of thousands of customers. Senior Software Engineers are expected to use approved AI tools responsibly, lead by example, and help the company improve speed, quality, and outcomes while remaining fully accountable for results.

Responsibilities

• Lead the conceptualization, design, development, and troubleshooting of software applications, collaborating across disciplines to deliver secure, reliable solutions.
• Provide technical leadership throughout the software development life cycle for epics, projects, features, and applications, including requirements, estimates, designs, tradeoffs, delivery, partner communication, and production support.
• Lead design and code reviews; establish appropriate automated testing; validate acceptance criteria; monitor production systems; and investigate defects, incidents, and test-coverage gaps.
• Promote shift-left quality practices that shorten feedback loops, reduce rework, prevent recurring defects, and improve release confidence.
• Cultivate and share development, testing, troubleshooting, documentation, security, data privacy, observability, and Agile best practices through technical discussions, backlog reviews, retrospectives, and training.
• Design and maintain AI-enabled components in accordance with architectural, security, privacy, governance, compliance, and quality standards, while identifying and mitigating associated risks.
• Identify and implement responsible uses of AI and automation that improve productivity, quality, operational efficiency, and customer outcomes, measuring impact to guide continuous improvement.
• Mentor team members, communicate technical ideas clearly, and create documentation that supports the team.

QualificationsBasic Requirements

• Bachelor’s degree in software engineering, computer science, a related field, or equivalent experience.
• 5+ years of experience in related, progressive software engineering roles.
• Technical fluency in multiple programming languages, such as C#, Java, Groovy, Scala, Python, TypeScript, or JavaScript.
• Technical fluency with current tools and platforms for developing, building, testing, deploying, and monitoring software systems.
• Experience using modern AI-assisted software development tools to support coding, testing, debugging, documentation, analysis, and software delivery workflows.
• Demonstrated ability to provide technical leadership, collaborate effectively, communicate clearly, work through ambiguity, and mentor or guide other engineers.

Preferred Qualifications

• Experience with high-volume, data-intensive applications.
• Experience building web services and distributed systems.
• Hands-on software troubleshooting, root-cause analysis, and production support experience.
• Familiarity with relational and non-relational database technologies.
• Knowledge of application security, observability, data privacy, and responsible software delivery practices.
• Healthcare technology industry experience.
• Understanding of AI governance, security, privacy, compliance, quality, and responsible-use practices for software systems.
• Experience effectively leveraging generative AI tools, such as GitHub Copilot, Claude, Gemini, ChatGPT, or similar tools, throughout the product delivery life cycle.

Some of the technologies we use

• Languages: C#, Java, Groovy, Scala, Python, TypeScript, JavaScript
• Frameworks: .NET Core, Spring/Spring Boot
• Front-end technologies: Angular, Bootstrap, OpenID Connect
• Infrastructure and data platforms: Kafka, Cassandra, InfluxDB, HashiCorp Consul, Docker, Jenkins, Ansible, Google Cloud Platform, BigQuery, Airflow, Composer, and Terraform

Work Arrangement

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

Eligibility

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

What You’re Like

You’re relentless in getting stuff done. You apply your expertise in an Agile/DevOps world with other talented people. You’re curious about new technology and use your curiosity as fuel to deliver meaningful solutions. And you’re into incremental efforts that ultimately reap huge results.

What We’re Like

We’re a smart team that loves to work toward a common goal: delivering innovative, industry-leading solutions that improve patient care. We pride ourselves on quality work grounded in transparency and accountability. Our goal is to make a positive impact on healthcare, be it on quality, cost, or patient safety.

What the Work is Like

Is your thinking cap on? (Do they still make those?) Here, our challenge is to connect disparate, cross‑functional skills to create the desired result. We focus on important milestones, work to understand diverse technologies and develop relationships with various groups of people with varied perspectives.

Why Wait?

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits. At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $142,700 - $174,500 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location. Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting.

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care.

We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Eligibility Reiteration

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM. Surescripts recognizes the importance of fostering an environment that leverages the unique contributions of all individuals and we are committed to providing reasonable accommodations to every applicant. If you need a reasonable accommodation for any portion of the employment process, please contact us at accessibility@surescripts.com.

Equal Opportunity

Surescripts is proud to be an Equal Employment Opportunity and affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.

Workplace Discrimination is Illegal

Pay Transparency

E-Verify

Surescripts participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.