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Software Troubleshooting Jobs in Massachusetts (NOW HIRING)

The CCS Companies

Desktop Support Specialist

Norwood, MA · On-site

$24 - $29/hr

Troubleshoots and resolves problems related to hardware and software. * Collaborates with Network Support to ensure that PCs, printers, laptops, and other peripherals are in working order and able to ...

Bell and Howell

Field Service Technician

Boston, MA · On-site

Requires understanding of computer program functionality and software troubleshooting skills. * Strong interpersonal/customer relation skills. * Ability to build and maintain strong customer ...

Revel Staffing

IT Help Desk Specialist

Boston, MA

$80K - $110K/hr

... software troubleshooting. The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all ...

FishEye Software

C++ Software Engineer

Maynard, MA · On-site

$190K/yr

FishEye Software is looking for a skilled C++ Software Engineer. You'll build high-performance ... Troubleshoot, debug, and resolve complex technical challenges within multi-threaded and distributed ...

Fisheye Software

C++ Software Engineer

Maynard, MA · On-site

$80K - $190K/yr

FishEye Software is looking for a skilled C++ Software Engineer. You'll build high-performance ... Troubleshoot, debug, and resolve complex technical challenges within multi-threaded and distributed ...

FishEye Software

C++ Software Engineer

Maynard, MA · On-site

$80K - $190K/yr

FishEye Software is looking for a skilled C++ Software Engineer. You'll build high-performance ... Troubleshoot, debug, and resolve complex technical challenges within multi-threaded and distributed ...

FishEye Software

C++ Software Engineer

Maynard, MA · On-site

$190K/yr

FishEye Software is looking for a skilled C++ Software Engineer. You'll build high-performance ... Troubleshoot, debug, and resolve complex technical challenges within multi-threaded and distributed ...

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Software Troubleshooting information

What is software troubleshooting?

A Software Troubleshooting job involves diagnosing, analyzing, and resolving software-related issues for users or systems. Professionals in this role identify bugs, compatibility problems, performance issues, and software failures. They use debugging tools, logs, and technical knowledge to find solutions and improve software functionality. Strong problem-solving skills and knowledge of programming, operating systems, and software applications are essential. This role is common in IT support, software development, and system administration fields.

What are the key skills and qualifications needed to thrive in software troubleshooting?

To excel in Software Troubleshooting, you need strong analytical thinking, problem-solving abilities, and a solid understanding of software systems or programming, often supported by a relevant degree or technical certifications. Familiarity with diagnostic tools, debugging software, operating systems, and ticketing systems like Jira or ServiceNow is commonly required. Excellent communication, patience, and teamwork skills help professionals clearly explain issues and collaborate with development or IT teams. These abilities are crucial for efficiently identifying and resolving software problems while minimizing disruption for users and organizations.

What are some common challenges faced in software troubleshooting?

One of the main challenges in Software Troubleshooting roles is diagnosing issues that may not have clear or immediately visible causes, often requiring extensive investigation and collaboration with multiple teams. Professionals must also keep pace with frequent software updates and evolving technologies, which can affect troubleshooting methods and require continuous learning. Balancing multiple cases at once while communicating progress with users and stakeholders is a key part of the job. Over time, gaining expertise in these areas provides greater autonomy and the opportunity to take on more complex cases or advance into leadership or specialized technical positions.

What are the most commonly searched types of Software Troubleshooting jobs in Massachusetts?

The most popular types of Software Troubleshooting jobs in Massachusetts are:

What are popular job titles related to Software Troubleshooting jobs in Massachusetts?

For Software Troubleshooting jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Software Troubleshooting jobs in Massachusetts look for?

The top searched job categories for Software Troubleshooting jobs in Massachusetts are:

What cities in Massachusetts are hiring for Software Troubleshooting jobs?

Cities in Massachusetts with the most Software Troubleshooting job openings:

Software Troubleshooting jobs near you
Infographic showing various Software Troubleshooting job openings in Massachusetts as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Deskside Technician

Thunderhawk Technology Partners

Cambridge, MA • On-site

$22.25 - $28.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Role: Deskside/Desktop Support Engineer
Location: Cambridge, MA / Onsite
Duration: 6 Months
Experience Required: 5+ Years
Key Responsibilities:
  • Provide second-line investigation and diagnosis for Sales users and end users.
  • Stage, image, provision, and deploy PCs, laptops, and workstations.
  • Perform IMAC (Install, Move, Add & Change) activities for end-user hardware.
  • Support laptops, desktops, mobile devices, printers, desk phones, and meeting-room equipment.
  • Troubleshoot and resolve PC incidents and VIP support requests.
  • Provide onsite hands-and-feet support to Server and Network teams.
  • Perform hardware and software maintenance and troubleshooting.
  • Maintain centralized hardware, spare parts, and equipment inventories.
  • Manage surplus equipment, asset disposal, transfers, and decommissioning.
  • Coordinate hardware break/fix activities with vendors.
  • Update asset management databases with hardware and software information.
  • Manage PC/device logistics and workstation setup.
  • Coordinate with third-party vendors to resolve IT incidents within SLA.
  • Perform onsite administrative tasks including backups and OS migrations.
  • Assist with moving, installing, and configuring cables and hardware.
  • Participate in client change requests and onsite implementation activities.
  • Follow documented SOPs and knowledge management procedures.
  • Provide end-user training and demonstrations when required.
  • Support third parties with power checks, visual inspections, and basic troubleshooting.
  • Maintain access lists, logbooks, server-room inventories, room layouts, and asset records.
  • Support server-room hardware decommissioning, disposal, and transfer activities.
 
Required / Essential Skills
  • Strong experience in Deskside/Desktop Support.
  • Hands-on Windows desktop and laptop troubleshooting.
  • Experience with PC imaging, provisioning, and workstation builds.
  • Experience performing IMAC services.
  • Strong hardware and software troubleshooting skills.
  • Experience supporting printers, mobile devices, desk phones, and meeting-room devices.
  • Experience providing VIP/Executive user support.
  • Knowledge of IT asset and inventory management.
  • Experience working with third-party vendors and hardware break/fix services.
  • Strong incident, service request, and SLA management experience.
  • Ability to provide onsite hands-and-feet support for server and network teams.
  • Strong documentation and communication skills.

 Top Skills:
  • Deskside / Desktop Support
  • Windows PC & Laptop Support
  • Hardware & Software Troubleshooting
  • IMAC Services
  • PC Imaging & Provisioning
  • Hardware/Software Installation
  • Mobile Device Support
  • Asset & Inventory Management
  • VIP / Executive Support
  • Server & Network Hands-and-Feet Support
  • Incident & Service Request Management
  • Vendor Coordination
  • IT Documentation & SOPs

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