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Dell Customer Support Jobs (NOW HIRING)

Dell, Inc.

Solution Architect - CSC TechOps

Round Rock, TX · On-site

$58.75 - $77.50/hr

Our Mission is to be a trusted advisor to our customers/partners. To develop, retain and win business for Dell Technologies. You will: * Provide operational and technical support for lab ...

Dell, Inc.

Solution Architect - CSC TechOps

Round Rock, TX · On-site

$58.75 - $77.25/hr

Our Mission is to be a trusted advisor to our customers/partners. To develop, retain and win business for Dell Technologies. You will: * Provide operational and technical support for lab ...

Canonical

Dell Global Alliance Director

Chicago, IL

Align and support internal canonical field teams - identify, support, grow, transact * Expand existing footprint with Dell customers with an aim to upsell to broader portfolio What we are looking for ...

NAVA Software Solutions

Sr.Net Developer

Houston, TX · On-site

$50.25 - $66.50/hr

Will support their Apple and Dell customer base on various projects and development * Decent-size team (5-6) that this person will be working and collaborating with on this project * Great culture

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

... Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to ... The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

... Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to ... The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer ...

Way

Manager, Customer Operations and Support

Austin, TX

$132K/yr

... Dell), at a $100M valuation. As the company continues its rapid growth, we're seeking visionary ... Manage Human and AI Customer Support Agents : Actively manage agents to ensure they are trained ...

Way

Manager, Customer Operations and Support

Austin, TX · On-site

$132K/yr

... Dell), at a $100M valuation. As the company continues its rapid growth, we're seeking visionary ... Manage Human and AI Customer Support Agents : Actively manage agents to ensure they are trained ...

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Dell Customer Support information

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How much do dell customer support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for dell customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a Dell Customer Support job?

A Dell Customer Support job involves assisting customers with technical issues, product inquiries, warranty services, and troubleshooting for Dell products. Support representatives communicate via phone, chat, or email to resolve issues efficiently. They also provide guidance on system upgrades, software installations, and general product usage. Strong problem-solving skills and customer service expertise are essential for success in this role.

How much does Dell pay an hour?

Dell Customer Support representatives typically earn between $15 and $20 per hour, depending on experience, location, and specific role. The position often requires good communication skills and familiarity with Dell products and support tools.

What's the highest paying customer service job?

In customer support roles, senior positions such as Customer Support Managers, Technical Support Managers, or Customer Service Directors tend to have the highest salaries. These roles often require extensive experience, leadership skills, and technical knowledge, and they can offer compensation significantly above entry-level positions.

Does Dell have work from home?

Dell Customer Support roles often offer remote work options, especially for positions involving phone or online support. Availability of work-from-home arrangements can depend on the specific role, location, and company policies, and may require certain technical skills and equipment. Candidates should review the job listing for remote work eligibility and requirements.

What are the key skills and qualifications needed to thrive in the Dell Customer Support position, and why are they important?

To thrive as a Dell Customer Support professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of Dell products and services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required, and certifications such as CompTIA A+ or Dell’s own training credentials are advantageous. Excellent communication, patience, and a customer-focused attitude help individuals stand out in this position. These skills are critical for resolving customer issues efficiently, ensuring high satisfaction, and maintaining Dell’s reputation for quality support.

How hard is it to get hired at Dell?

Getting hired as a Dell Customer Support representative typically involves a competitive application process that includes submitting a resume, completing assessments, and participating in interviews. Candidates often need strong communication skills, technical knowledge, and customer service experience, with some roles requiring relevant certifications or training. The hiring process duration can vary depending on the position and location.

What does a typical day look like for someone working in Dell Customer Support?

A typical day in Dell Customer Support involves assisting customers with hardware or software issues via phone, email, or live chat, accurately documenting cases in the company’s support system, and following up to ensure resolution. You’ll often work closely with team members and technical specialists to troubleshoot complex problems, escalate issues when necessary, and share best practices. The environment is usually fast-paced and team-oriented, with regular training sessions aimed at keeping skills updated as Dell products evolve. This role offers great opportunities to develop technical knowledge, customer service expertise, and problem-solving skills that can support career advancement within Dell or the broader tech industry.

More about Dell Customer Support jobs
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Dell Customer Support jobs near you
Solution Architect - CSC TechOps

Solution Architect - CSC TechOps

Dell, Inc.

Round Rock, TX • On-site

$58.75 - $77.50/hr

Full-time

Posted 27 days ago

Job description

Solution Architect - CSC TechOps (i7)

CSC technical engagements are designed to support sales pipeline development and facilitate the successful closure of sales opportunities. These opportunities hinge on the successful execution of test plans, ultimately guiding customers toward their final purchasing decisions.

This role will be part of our CSC TechOps (Technical Operations) which has responsibilities for supporting our Global Labs infrastructure and developing solutions to accelerate our abilities to deploy, maintain, secure and evolve our capabilities to showcase/validate desired customer outcomes.

To learn more about our Customer Solution Center - Watch This Video

Join us as a Solution Architect - CSC TechOps (i7) on our Solution Architect team in Round Rock, TX USA  to do the best work of your career and make a profound social impact.

What you'll achieve

As a Solution Architect within the Dell Customer Solution Centers (CSC), you will play a pivotal role in ensuring our customers' confidence in the proposed solutions and architectures. Our Mission is to be a trusted advisor to our customers/partners. To develop, retain and win business for Dell Technologies.

You will:

 

  • Provide operational and technical support for lab infrastructure, with primary responsibility as well as manage and resolve operational support tickets, ensuring timely and effective issue resolution
  • Perform and support daily operational activities to maintain system stability and availability
  • Collaborate effectively with global teams across multiple regions and time zones
  • Drive continuous improvement by evaluating existing processes and proposing more efficient solutions
  • Contribute to the overall operational stability and long-term sustainability of the Round Rock operations team

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

  • Experience of Linux and Windows system administration
  • Experience of working with Hypervisors
  • Knowledge of Active Directory/DNS and Knowledge of Scripting - PowerShell/PowerCLI
  • Experience of working with Server and Storage solutions
  • Experience of basic Network management and configurations

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $113,050- $146,300.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.

Application closing date: May 20, 2026

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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About DELL

Sourced by ZipRecruiter

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

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