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Dell Customer Support Jobs (NOW HIRING)

Align and support internal canonical field teams - identify, support, grow, transact * Expand existing footprint with Dell customers with an aim to upsell to broader portfolio What we are looking for ...

Sr.Net Developer

Houston, TX · On-site

$50.25 - $66.50/hr

Will support their Apple and Dell customer base on various projects and development * Decent-size team (5-6) that this person will be working and collaborating with on this project * Great culture

... support needed to succeed in a digital-first sales environment. Customer Success and Experience ... Dell Technologies is a unique family of businesses that helps individuals and organizations ...

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

... Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to ... The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer ...

Manager, Customer Operations and Support

Austin, TX · On-site

$132K/yr

  • Medical

... Dell), at a $100M valuation. As the company continues its rapid growth, we're seeking visionary ... Manage Human and AI Customer Support Agents : Actively manage agents to ensure they are trained ...

... Dell), at a $100M valuation. As the company continues its rapid growth, we're seeking visionary ... Manage Human and AI Customer Support Agents : Actively manage agents to ensure they are trained ...

Even better, customers validate that leadership every day through strong Gartner Peer Insights ... The Role & The Team Druva is looking to hire a Senior Dell Alliances Sales Engineer supporting the ...

Senior Sales Engineer, Dell

Boston, MA · On-site

  • Medical

  • Life

  • Retirement

Even better, customers validate that leadership every day through strong Gartner Peer Insights ... The Role & The Team Druva is looking to hire a Senior Dell Alliances Sales Engineer supporting the ...

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Dell Customer Support information

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How much do dell customer support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for dell customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a Dell Customer Support?

A Dell Customer Support job involves assisting customers with technical issues, product inquiries, warranty services, and troubleshooting for Dell products. Support representatives communicate via phone, chat, or email to resolve issues efficiently. They also provide guidance on system upgrades, software installations, and general product usage. Strong problem-solving skills and customer service expertise are essential for success in this role.

What does a Dell Customer Support do?

A typical day in Dell Customer Support involves assisting customers with hardware or software issues via phone, email, or live chat, accurately documenting cases in the company’s support system, and following up to ensure resolution. You’ll often work closely with team members and technical specialists to troubleshoot complex problems, escalate issues when necessary, and share best practices. The environment is usually fast-paced and team-oriented, with regular training sessions aimed at keeping skills updated as Dell products evolve. This role offers great opportunities to develop technical knowledge, customer service expertise, and problem-solving skills that can support career advancement within Dell or the broader tech industry.

What are the key skills and qualifications needed for Dell Customer Support?

To thrive as a Dell Customer Support professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of Dell products and services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required, and certifications such as CompTIA A+ or Dell’s own training credentials are advantageous. Excellent communication, patience, and a customer-focused attitude help individuals stand out in this position. These skills are critical for resolving customer issues efficiently, ensuring high satisfaction, and maintaining Dell’s reputation for quality support.

Does Dell Customer Support offer remote jobs?

Dell Customer Support roles often include remote job opportunities, especially for positions involving technical assistance and customer service. These roles typically require strong communication skills, familiarity with remote collaboration tools, and sometimes specific certifications or technical knowledge. Availability of remote work can vary by location and position, so it is advisable to check the specific job listing for remote options.

Does Dell Customer Support provide work from home?

Dell Customer Support offers remote work options for certain roles, allowing employees to work from home depending on the position and business needs. Candidates may need to have a suitable home office setup and relevant technical skills. Availability of remote work varies by location and role requirements.
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What cities are hiring for Dell Customer Support jobs?

Cities with the most Dell Customer Support job openings:

What are the most commonly searched types of Dell Customer Support jobs?

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What states have the most Dell Customer Support jobs?

States with the most job openings for Dell Customer Support jobs include:

Infographic showing various Dell Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Dell Global Alliance Director

Canonical

Chicago, IL

Full-time

Re-posted 8 days ago


Job description

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are seeking a highly motivated and experienced Global Alliances Director to join our strategic partnerships team who will be responsible for leading the Dell Technologies alliance team globally. Reporting to the Head of IHV Alliances, the Dell Global Alliance Director will work closely with Dell and Canonical teams in all geographies to develop and maintain strong relationships with senior executives at strategic partner organizations, fostering collaboration and alignment on joint business objectives. The Dell Global Alliance Director will manage and grow a global team of Business Development Managers and help them identify and pursue new business opportunities with Dell, driving revenue growth and market expansion, develop and execute go-to-market strategies for joint offerings, oversee the day-to-day management of the alliance including contract negotiations and performance tracking, and issue resolution. The Dell Global Alliance Director will also contribute to thought leadership initiatives, such as joint publications and joint customer events.

Location: This role will be based remotely in AMER regions.

The role entails
  • Build and own the strategy and the development of the Alliance on a global level
  • Expand strategic relationships and enable Dell teams on the partnership
  • Grow business motions with Dell Technologies, across sell-to, sell-through and sell-with motions
  • Grow Dell's awareness of open source capabilities on Canonical Ubuntu
  • Manage, develop and grow a team of experienced business development managers
  • Demonstrate a deep understanding of the Linux and cloud software ecosystem
  • Deliver on targets, objectives and provide a voice of the partner
  • Travel internationally - to drive partnerships in person
  • Align and support internal canonical field teams - identify, support, grow, transact
  • Expand existing footprint with Dell customers with an aim to upsell to broader portfolio
What we are looking for in you
  • Proven experience as an Alliance Manager/Director
  • Solid experience in Linux, virtualization, containers, and other cloud technologies
  • Excellent interpersonal skills and the ability to build strong relationships with executives at all levels.
  • Strong business acumen and a strategic mindset, with a focus on driving revenue growth and market expansion.
  • Excellent verbal and written communication skills, with the ability to effectively present complex ideas to a variety of audiences.
  • Autonomous, disciplined, hands-on, get-it-done mentality
  • Passionate about Canonical products and mission
  • Comfortable in fast-paced and high pressure environments with measurable goals
  • Team player with superior accountability and customer support skills
  • Experience managing cross-functional teams and track record of operational excellence

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Team Member Assistance Program & Wellness Platform
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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