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Dell Customer Support Jobs (NOW HIRING)

Dell, Inc.

... support needed to succeed in a digital-first sales environment. Customer Success and Experience ... Dell Technologies is a unique family of businesses that helps individuals and organizations ...

Canonical

Dell Global Alliance Director

Chicago, IL · On-site

Align and support internal canonical field teams - identify, support, grow, transact * Expand existing footprint with Dell customers with an aim to upsell to broader portfolio What we are looking for ...

NAVA Software Solutions

Sr.Net Developer

Houston, TX · On-site

$50.25 - $66.50/hr

Will support their Apple and Dell customer base on various projects and development * Decent-size team (5-6) that this person will be working and collaborating with on this project * Great culture

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

... Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to ... The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

... Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to ... The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer ...

PBS Systems

Dealer Image Pro - Customer Support

Customer Support Representative - Dealer Image Pro (DIP) PBS is the fastest growing "All Inclusive ... Staff discounts - Exclusive savings with partners such as GM, Dell, and more Should you be selected ...

Way

Manager, Customer Operations and Support

Austin, TX · On-site

$132K/yr

... Dell), at a $100M valuation. As the company continues its rapid growth, we're seeking visionary ... Manage Human and AI Customer Support Agents : Actively manage agents to ensure they are trained ...

Way

Manager, Customer Operations and Support

Austin, TX · On-site

$132K/yr

... Dell), at a $100M valuation. As the company continues its rapid growth, we're seeking visionary ... Manage Human and AI Customer Support Agents : Actively manage agents to ensure they are trained ...

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Dell Customer Support information

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How much do dell customer support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for dell customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

How hard is it to get a job at Dell Technologies?

Getting a job as a Dell Customer Support representative typically requires relevant technical knowledge, good communication skills, and sometimes prior customer service experience. The hiring process involves multiple interviews and assessments, and having certifications or familiarity with Dell products can improve your chances. Overall, it is competitive but achievable with proper preparation and qualifications.

What is a Dell Customer Support job?

A Dell Customer Support job involves assisting customers with technical issues, product inquiries, warranty services, and troubleshooting for Dell products. Support representatives communicate via phone, chat, or email to resolve issues efficiently. They also provide guidance on system upgrades, software installations, and general product usage. Strong problem-solving skills and customer service expertise are essential for success in this role.

How much does Dell pay an hour?

Dell Customer Support representatives typically earn between $15 and $20 per hour, depending on experience, location, and specific role. The position may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development. Wages can vary based on factors like certifications and performance.

What's the highest paying customer service job?

In customer support roles, senior positions such as Customer Support Managers or Technical Support Managers tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles requiring technical expertise, certifications, or leadership responsibilities generally command higher pay within the customer service field.

Does Dell have work from home?

Dell Customer Support roles often offer remote work options, especially for positions that involve phone, chat, or email support. Availability of work-from-home arrangements can depend on the specific role, location, and company policies, and may require certain technical skills and a suitable home office setup.

What are the key skills and qualifications needed to thrive in the Dell Customer Support position, and why are they important?

To thrive as a Dell Customer Support professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of Dell products and services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required, and certifications such as CompTIA A+ or Dell’s own training credentials are advantageous. Excellent communication, patience, and a customer-focused attitude help individuals stand out in this position. These skills are critical for resolving customer issues efficiently, ensuring high satisfaction, and maintaining Dell’s reputation for quality support.

What does a typical day look like for someone working in Dell Customer Support?

A typical day in Dell Customer Support involves assisting customers with hardware or software issues via phone, email, or live chat, accurately documenting cases in the company’s support system, and following up to ensure resolution. You’ll often work closely with team members and technical specialists to troubleshoot complex problems, escalate issues when necessary, and share best practices. The environment is usually fast-paced and team-oriented, with regular training sessions aimed at keeping skills updated as Dell products evolve. This role offers great opportunities to develop technical knowledge, customer service expertise, and problem-solving skills that can support career advancement within Dell or the broader tech industry.

More about Dell Customer Support jobs
What cities are hiring for Dell Customer Support jobs? Cities with the most Dell Customer Support job openings:
What are the most commonly searched types of Dell Customer Support jobs? The most popular types of Dell Customer Support jobs are:
What states have the most Dell Customer Support jobs? States with the most job openings for Dell Customer Support jobs include:
What job categories do people searching Dell Customer Support jobs look for? The top searched job categories for Dell Customer Support jobs are:
Dell Customer Support jobs near you
Infographic showing various Dell Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.
Customer Support Specialist

Customer Support Specialist

Global Data Consultants, LLC

Beloit, WI • On-site

$45K - $50K/yr

Full-time

PTO

Posted 18 days ago

Job description

Overview
GDC IT Solutions is currently seeking a Computer Support Specialist in Beloit, WI.

Position Overview
We are seeking a detail-oriented and customer-focused Customer Support Specialist to provide technical and application support across a multi-site environment. This role involves troubleshooting hardware, software, and network issues while supporting a wide range of business applications. The ideal candidate has a strong IT support background and is comfortable working in a Windows-based environment with modern and legacy systems.

Responsibilities:
  • Provide front-line technical support to end users via phone, email, and ticketing systems.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Support Dell workstations running primarily Windows 11 Pro, with some legacy Windows 10 systems.
  • Manage user accounts, permissions, and password resets using Active Directory.
  • Support connectivity issues including VPN and network troubleshooting (Meraki/Cisco environments).
  • Install, configure, and maintain desktops, peripherals, and applications.
  • Assist with VoIP system setup and support.
  • Provide support for a variety of business applications, including ERP, manufacturing, and CAD systems (training provided as needed).
  • Document incidents, solutions, and procedures in help desk systems.
  • Travel to support multiple locations when necessary.
  • Maintain and track IT equipment and inventory.
  • Collaborate with vendors and internal teams to resolve complex issues.
  • Assist with IT security efforts including phishing testing and audit support.

Minimum Qualifications:
  • Associate's or Bachelor's Degree in related field.
  • Experience in help desk, desktop support, or customer support roles.
  • Strong knowledge of Windows operating systems (Windows 10 & Windows 11).
  • Hands-on experience with Active Directory.
  • Familiarity with networking fundamentals (LAN, VPN, security basics).
  • Experience supporting hardware in a Dell workstation environment.
  • Ability to troubleshoot issues independently and efficiently.
  • Strong customer service and communication skills.

Preferred Experience:
  • Experience with Meraki (Cisco-based) network environments.
  • Exposure to ERP, CAD, or manufacturing software systems.
  • Familiarity with VoIP systems and IT hardware installations.
  • Experience working in multi-site or field support environments.
  • Knowledge of IT compliance, audits, or security practices.

What We Do:
GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?
  • Cutting Edge Technology and Innovation.
  • Career Growth Opportunities.
  • Employee-Centric Environment.
  • Comprehensive Benefits Package.
  • Holiday and Vacation.

Equal Opportunity Workplace:
GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

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