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Dell Customer Support Jobs (NOW HIRING)

Dell GmbH

WI · On-site

$74 - $96/hr

Technical Support Engineer 2 - PowerEdge XE - Round Rock, TX At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is ...

AA2IT

Desktop Support Technician

Lexington Park, MD · On-site

$24 - $26/hr

... Client-Dell-Apple) Client incident updates (in person/on the phone/ Service Now) Process parts ... M-F 8-5 Desktop Tech II: Deskside software/hardware and customer support experience required * Tier ...

AA2IT

Desktop Support Technician

Lexington Park, MD · On-site

$24 - $26/hr

... Client-Dell-Apple) Client incident updates (in person/on the phone/ Service Now) Process parts ... M-F 8-5 Desktop Tech II: Deskside software/hardware and customer support experience required * Tier ...

Dell GmbH

$155 - $201/hr

Unified Comms Engineer - Federal Customer (Chantilly, VA) (on-site 5 days per week ... TS/SCI Clearance required) Job summary The Unified Communications Engineer supports Dell Mission ...

AA2IT

Desktop Support Tech

Bethesda, MD · On-site

$24.25/hr

... customer support experience Min experience should this person have? 2+ years of deskside support experience Certifications or education? A+, Client, Dell What will the work schedule be for this ...

AA2IT

Desktop Support Tech

Bethesda, MD · On-site

$24.25/hr

... customer support experience Min experience should this person have? 2+ years of deskside support experience Certifications or education? A+, Client, Dell What will the work schedule be for this ...

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How much do dell customer support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for dell customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a Dell Customer Support?

A Dell Customer Support job involves assisting customers with technical issues, product inquiries, warranty services, and troubleshooting for Dell products. Support representatives communicate via phone, chat, or email to resolve issues efficiently. They also provide guidance on system upgrades, software installations, and general product usage. Strong problem-solving skills and customer service expertise are essential for success in this role.

What does a Dell Customer Support do?

A typical day in Dell Customer Support involves assisting customers with hardware or software issues via phone, email, or live chat, accurately documenting cases in the company’s support system, and following up to ensure resolution. You’ll often work closely with team members and technical specialists to troubleshoot complex problems, escalate issues when necessary, and share best practices. The environment is usually fast-paced and team-oriented, with regular training sessions aimed at keeping skills updated as Dell products evolve. This role offers great opportunities to develop technical knowledge, customer service expertise, and problem-solving skills that can support career advancement within Dell or the broader tech industry.

What are the key skills and qualifications needed for Dell Customer Support?

To thrive as a Dell Customer Support professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of Dell products and services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required, and certifications such as CompTIA A+ or Dell’s own training credentials are advantageous. Excellent communication, patience, and a customer-focused attitude help individuals stand out in this position. These skills are critical for resolving customer issues efficiently, ensuring high satisfaction, and maintaining Dell’s reputation for quality support.

Does Dell Customer Support have work from home?

Dell Customer Support offers remote work options for certain roles, allowing employees to work from home depending on the position and business needs. These roles typically require strong communication skills, familiarity with remote tools, and sometimes specific technical certifications. Availability of remote work may vary by location and team requirements.

Does Dell Customer Support offer remote jobs?

Dell Customer Support positions often include remote work options, especially for roles involving technical assistance and customer service. These jobs typically require strong communication skills, familiarity with remote collaboration tools, and sometimes specific certifications or technical knowledge. Availability of remote work can vary by location and role, so it is advisable to check the specific job listing for remote work options.
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Dell Customer Support jobs near you
Infographic showing various Dell Customer Support job openings in the United States as of August 2026, with employment types broken down into 65% Full Time, and 35% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Technical Support Engineer 2 - PowerEdge XE - Draper, Utah

Dell, Inc.

Oklahoma City, OK • On-site

$66K - $86K/yr

Full-time

Posted 14 days ago

Job description


Technical Support Engineer 2 - PowerEdge XE - Draper, UT
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Draper, UT.
What you'll achieve
As a Senior Technical Support Engineer for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
You will:
  • Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
  • Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
  • Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
  • Provide qualified information to Engineering so they can improve product quality and reliability
  • Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
  • Strong knowledge and understanding of Dell PowerEdge servers,
  • Working fundamental knowledge of PowerEdge XE servers
  • Comfortable working in Linux environments (RHEL and Ubuntu).
  • In depth troubleshooting knowledge
  • Good understanding of Dell and vendor diagnostics utilities and their application
  • Customer facing experience and the ability to work in a high-pressure environment
  • 3-5+ years of technical support experience

Desirable Requirements
  • Bachelor's degree

Compensation
Dell is committed to fair and equitable compensation practices. The annual range for this position is $66,000 - $86,000.
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
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About DELL

Sourced by ZipRecruiter

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

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