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Dell Customer Support Jobs (NOW HIRING)

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

... customer support in an enterprise environment. Key Responsibilities * Build, configure, provision, and deploy Dell Windows laptops using Microsoft Intune and Windows Autopilot. * Configure and ...

Dell, Inc.

Lab Support Principal Engineer

Hopkinton, MA · On-site

$117K/yr

Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into ... Take the first step towards your dream career Every Dell Technologies team member brings something ...

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How much do dell customer support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for dell customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a Dell Customer Support?

A Dell Customer Support job involves assisting customers with technical issues, product inquiries, warranty services, and troubleshooting for Dell products. Support representatives communicate via phone, chat, or email to resolve issues efficiently. They also provide guidance on system upgrades, software installations, and general product usage. Strong problem-solving skills and customer service expertise are essential for success in this role.

What are the key skills and qualifications needed for Dell Customer Support?

To thrive as a Dell Customer Support professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of Dell products and services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required, and certifications such as CompTIA A+ or Dell’s own training credentials are advantageous. Excellent communication, patience, and a customer-focused attitude help individuals stand out in this position. These skills are critical for resolving customer issues efficiently, ensuring high satisfaction, and maintaining Dell’s reputation for quality support.

Does Dell Customer Support provide work from home?

Dell Customer Support offers remote work options for certain roles, allowing employees to work from home depending on the position and business needs. Candidates may need to have a suitable home office setup and relevant technical skills. Availability of remote work varies by location and role requirements.

What does a Dell Customer Support do?

A typical day in Dell Customer Support involves assisting customers with hardware or software issues via phone, email, or live chat, accurately documenting cases in the company’s support system, and following up to ensure resolution. You’ll often work closely with team members and technical specialists to troubleshoot complex problems, escalate issues when necessary, and share best practices. The environment is usually fast-paced and team-oriented, with regular training sessions aimed at keeping skills updated as Dell products evolve. This role offers great opportunities to develop technical knowledge, customer service expertise, and problem-solving skills that can support career advancement within Dell or the broader tech industry.

Does Dell Customer Support offer remote jobs?

Dell Customer Support roles often include remote job opportunities, especially for positions involving technical assistance and customer service. These roles typically require strong communication skills, familiarity with remote collaboration tools, and sometimes specific certifications or technical knowledge. Availability of remote work can vary by location and position, so it is advisable to check the specific job listing for remote options.
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Dell Customer Support jobs near you
Infographic showing various Dell Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Dell PowerEdge Server Engineer

ClearBridge Technology Group

Atlanta, GA • On-site

$40 - $65/hr

Other

Posted 3 days ago

New

Job description

Our client, located in Atlanta, GA, is currently in need of a Dell PowerEdge Server Engineer for a 1 year contract. The consultant will work 100% onsite in support of Dell PowerEdge server operations.
Responsibilities:
  • Support day to day data center activities
  • Proactively walk the data center through the day, watching/alerting customer of amber lights, "hot" doors etc.
  • Escort dispatched field engineers (when applicable)
  • LOIS parts management (will be trained once onsite)
  • Maintain documentation of the environment: serial numbers, elevations, runbooks, etc.
  • Coordinate with customer for any maintenance activities: power maintenance, cooling maintenance, containment wall maintenance, etc.
  • Performs BIOS lifecycle management, adding users, patching
  • Triage with Dell support for scheduling FSE break/fix activities

Required Skills:
  • Ability to work onsite daily
  • Ability to pass a background check and drug screen
  • Experience with Dell PowerEdge servers
  • Experience working in a large server environment
  • Experience with iDRAC
  • Experience with RHEL and Ubuntu OS

Desired Skills:
  • Experience with Dell PowerEdge XE servers

Training: After a candidate is selected, they will be required to complete the Dell XE Server training via Dell TechDirect if they have not yet worked with it in a production environment. The plan is for the 50 hours of training to be completed during the background?check period, and this must be finished before the project's start date.
ClearBridge Technology Group is an Equal Opportunity Employer.
We offer excellent benefits and compensation packages.
The expected hourly rate range for this role is: $40 - 65 per hour
The posted range is an estimate, the actual compensation offer will be based on the candidate's experience, skills, qualifications and will be in line with internal equity.

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