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Dell Customer Support Jobs in Florida (NOW HIRING)

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

Excellent customer service and communication skills. * Ability to prioritize multiple requests ... Experience with Dell, HP, or Lenovo enterprise hardware. * CompTIA A+, Network+, Microsoft, or ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

... customer service. This position supports employee onboarding and offboarding, manages endpoint ... Experience with Dell, HP, or Lenovo enterprise hardware. * CompTIA A+, Network+, Microsoft, or ...

U-Haul

Storage Customer Service Representative

Sanford, FL

$13.75 - $18.75/hr

As a Storage Customer Service Representative, you will work as part of a support team to be the ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Storage Customer Service Representative

Tallahassee, FL · On-site

$15.25 - $20.75/hr

As a Storage Customer Service Representative, you will work as part of a support team to be the ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

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Dell Customer Support information

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$8

$15

$23

How much do dell customer support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for dell customer support in Florida is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.40 per hour, depending on experience, location, and employer.

What is a Dell Customer Support?

A Dell Customer Support job involves assisting customers with technical issues, product inquiries, warranty services, and troubleshooting for Dell products. Support representatives communicate via phone, chat, or email to resolve issues efficiently. They also provide guidance on system upgrades, software installations, and general product usage. Strong problem-solving skills and customer service expertise are essential for success in this role.

What does a Dell Customer Support do?

A typical day in Dell Customer Support involves assisting customers with hardware or software issues via phone, email, or live chat, accurately documenting cases in the company’s support system, and following up to ensure resolution. You’ll often work closely with team members and technical specialists to troubleshoot complex problems, escalate issues when necessary, and share best practices. The environment is usually fast-paced and team-oriented, with regular training sessions aimed at keeping skills updated as Dell products evolve. This role offers great opportunities to develop technical knowledge, customer service expertise, and problem-solving skills that can support career advancement within Dell or the broader tech industry.

What are the key skills and qualifications needed for Dell Customer Support?

To thrive as a Dell Customer Support professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of Dell products and services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required, and certifications such as CompTIA A+ or Dell’s own training credentials are advantageous. Excellent communication, patience, and a customer-focused attitude help individuals stand out in this position. These skills are critical for resolving customer issues efficiently, ensuring high satisfaction, and maintaining Dell’s reputation for quality support.

Does Dell Customer Support have work from home?

Dell Customer Support offers remote work options for certain roles, allowing employees to work from home depending on the position and business needs. These roles typically require strong communication skills, familiarity with remote tools, and sometimes specific technical certifications. Availability of remote work may vary by location and team requirements.

Does Dell Customer Support offer remote jobs?

Dell Customer Support positions often include remote work options, especially for roles involving technical assistance and customer service. These jobs typically require strong communication skills, familiarity with remote collaboration tools, and sometimes specific certifications or technical knowledge. Availability of remote work can vary by location and role, so it is advisable to check the specific job listing for remote work options.

What are the most commonly searched types of Dell Customer Support jobs in Florida?

The most popular types of Dell Customer Support jobs in Florida are:

What are popular job titles related to Dell Customer Support jobs in Florida?

For Dell Customer Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Dell Customer Support jobs in Florida look for?

The top searched job categories for Dell Customer Support jobs in Florida are:

Dell Customer Support jobs near you
Infographic showing various Dell Customer Support job openings in Florida as of August 2026, with employment types broken down into 83% Full Time, and 17% Nights. Highlights an 100% In-person job distribution, with an average salary of $32,549 per year, or $15.6 per hour.

Senior Principal Engineer, Field Service

Dell, Inc.

Tallahassee, FL • On-site, Remote

$132K - $171K/yr

Full-time

Posted 5 days ago

Job description


Dell Field Service Critical Response Engineer
The Dell Critical Response Engineer I9 plays a critical role in delivering fast, effective solutions during large-scale IT deployments (> 1,000 Servers) and high-severity technical issues impacting customers' IT infrastructure. This position involves on-site installation, configuration, implementation, integration, maintenance, troubleshooting, and repair of Dell and multi-vendor systems, including hardware, software, networking products, and operating systems. The engineer serves as the primary technical liaison for customers, addressing both administrative and technical concerns, and determining whether problem resolution responsibilities fall to the sales, customer support, or engineering teams.
What you will achieve
With a strong customer-first approach, the Critical Response Engineer I9 is dedicated to minimizing downtime, driving operational excellence, and aligning support efforts with Dell's broader strategic goals, leveraging expertise in AI Factories and advanced technologies.
Responsibilities
You will:
  • Serve as the primary point of contact for High Severity or mission-critical issues.\
  • Analyze complex hardware and software configurations across Dell-supported AI Factories
  • Foster trusted relationships, enable real-time communication between Dell and customers, ensuring alignment with customer expectations and operational priorities
  • Document the incident resolution process and contributes to knowledge base articles, playbooks, and technical documentation
  • Provide technical leadership and cross-functional guidance with a focus on building team capabilities

Qualifications
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role.
  • Experience: 12+ years of relevant experience (or 8+ years with a master's degree) in technical support, field engineering, or related roles
  • Proven expertise in troubleshooting and resolving complex hardware, software, networking, and operating system issues
  • Deep knowledge of Dell's product portfolio, including AI Factories and data center solutions
  • Hands-on experience with Dell servers, storage, networking, and enterprise data center environments
  • Strong ability to analyze system logs, diagnostics, and performance data to identify and resolve issues
  • Excellent technical and documentation skills, with experience building, repairing, and preparing Dell assemblies while maintaining accurate support records

Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $132,600 - $171,600
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
About Us
Who We Are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
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About DELL

Sourced by ZipRecruiter

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

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