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Desktop Support Jobs in Florida (NOW HIRING)

System One

Desktop Support

Pensacola, FL

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

Artech Information System LLC

desktop support

Jacksonville, FL · On-site

$18.75 - $23.75/hr

Desktop Support Representative Distributed Client Services Location: jacksonville,fl Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

desktop support

Jacksonville, FL · On-site

$18.75 - $23.75/hr

Desktop Support Representative Distributed Client Services Location: Jacksonville,FL Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

desktop support

Jacksonville, FL · On-site

$18.75 - $23.75/hr

Desktop Support Representative Distributed Client Services Location: Jacksonville,FL Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

System One Holdings, LLC

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

ApTask

Desktop Support

Juno Beach, FL

$20.25 - $25.75/hr

Role: Desktop Support Location - Juno Beach FL. Position Type: Full Time Ability to interpret and execute tasks using technical instructions. Image workstations and laptops using corporate imaging ...

ApTask

Desktop Support

Juno Beach, FL · On-site

Desktop Support Location - Juno Beach FL. Position Type: Full Time • Ability to interpret and execute tasks using technical instructions. • Image workstations and laptops using corporate imaging ...

Noblesoft Technologies

Desktop Support

Coral Springs, FL · On-site

$20 - $23/hr

Desktop Support Location: Coral Spring FL Onsite Required: with BFSI domain background with big customers and large environments. Relevant Experience : 3 Years minimum Certification : A+ Hardware ...

Volto USA

Desktop Support

Pensacola, FL · On-site

Education & Experience • Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience • 2+ years of experience in desktop support, field services ...

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All JobsDesktop Support JobsDesktop Support Jobs in Florida

Desktop Support information

See Florida salary details

$10

$17

$24

How much do desktop support jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for desktop support in Florida is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles like freelance software developers, sales managers, or specialized trades such as electricians or plumbers with experience. Success in these fields typically depends on skills, certifications, or building a strong client base rather than formal education.

What jobs pay $2000 a day?

Most jobs that pay $2000 a day typically require specialized skills, extensive experience, or high-level certifications. Examples include certain consulting roles, senior executive positions, specialized medical practitioners, or high-end freelance professionals in fields like law, finance, or technology. These roles often involve complex responsibilities and may require long hours or significant expertise.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Earning certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Florida? The most popular types of Desktop Support jobs in Florida are:
What are popular job titles related to Desktop Support jobs in Florida? For Desktop Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Florida look for? The top searched job categories for Desktop Support jobs in Florida are:
What cities in Florida are hiring for Desktop Support jobs? Cities in Florida with the most Desktop Support job openings:
Desktop Support jobs near you

Director, Desktop Support

Raymond James Financial, Inc.

Saint Petersburg, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Job Description Summary
Raymond James is seeking a Director of Desktop Support to lead and evolve enterprise support services for a large, regulated, and geographically distributed workforce. This role is responsible for setting direction, ensuring consistent service delivery, and developing leadership capability across the desktop support organization.
The ideal candidate brings strong people leadership, disciplined operational thinking, and the ability to clearly communicate service performance to senior leaders.
Job Description
Responsibilities:
Service Strategy and Ownership:
  • Own the enterprise desktop support and enduser computing operating model, ensuring reliable, secure, and scalable services.

  • Establish and evolve service standards, SLAs, KPIs, and governance frameworks aligned to Raymond James' clientfirst culture.

  • Translate business and employee experience needs into practical, measurable support solutions.

Leadership and Team Development:
  • Lead, coach, and develop Desktop Support Managers, setting clear expectations for accountability, performance, and people leadership.

  • Build strong leadership capability across the organization through mentoring, feedback, and succession planning.

  • Foster a culture of ownership, continuous improvement, and service excellence.

  • Provide guidance for large, distributed secondlevel desktop support teams.

Operational Excellence:
  • Drive service performance across productivity, quality, and customer experience metrics.

  • Oversee escalations and lead response for highimpact incidents, including executive communication and postincident review.

  • Ensure consistent execution of onboarding and offboarding support, including device provisioning, access coordination, and documentation.

Data, Reporting, and Communication
  • Provide clear, datadriven updates to senior leadership on service performance, risks, trends, and improvement initiatives.

  • Use metrics and analysis to inform decisions, prioritize investments, and guide continuous improvement efforts.

CrossFunctional Partnership:
  • Partner closely with Infrastructure, Digital Workplace, Cybersecurity, Identity, HR, and other technology teams to align support services with platform roadmaps and security requirements.

  • Ensure desktop support services meet regulatory, security, and audit expectations through strong controls and documentation.

Technology and Environment:
  • Microsoft Windows desktop operating systems.

  • Microsoft 365 ecosystem including Exchange Online, Teams, and OneDrive.

  • Modern desktop and device management platforms, including Microsoft Intune, MDM, and VDI solutions such as Citrix or VMware.

  • IT service management platforms such as ServiceNow.

  • Hybrid and distributed workforce within a regulated financial services environment.

Required Experience:
  • 5+ years of experience in enduser computing or desktop support roles within large enterprise environments.

  • 5 or more years leading people managers in distributed organizations.

  • Proven success scaling support organizations and improving service performance.

  • Strong judgment and the ability to lead through complex operational and incident scenarios.

  • Executive presence and comfort communicating with senior leaders.

Preferred:
  • Experience in financial services or other regulated industries.

  • Background driving service maturity, process standardization, and automation initiatives.

Preferred Certifications:
  • ITIL Foundation or higher.

  • Microsoft or endpoint management certifications are a plus

Key Leadership Competencies:
  • Service Leadership: Holds teams accountable for reliable, clientfocused outcomes.

  • People Development: Builds strong leaders and sustainable teams.

  • Operational Discipline: Establishes clear processes and governance.

  • DataDriven Thinking: Uses insight and metrics to guide action.

  • Executive Communication: Communicates clearly, calmly, and confidently.

  • Collaboration: Partners effectively across technology and business teams.

  • Accountability: Owns outcomes and drives follow through

  • Continuous Improvement: Advances service maturity while maintaining stability.

Education
Bachelor's: Computer and Information Science, Bachelor's: Information Technology, High School (HS) (Required)
Work Experience
General Experience - More than 15 years, Manager Experience - 10 to 15 years
Certifications
Travel
Less than 25%
Workstyle
Hybrid
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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