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Desktop Support Coordinator Jobs in Florida (NOW HIRING)

Volto USA

Desktop Support

Pensacola, FL · On-site

Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices ... Participate in incident and problem management processes Collaboration & Coordination * Coordinate ...

MDAEdge

Senior Desktop Support Engineer

Clearwater, FL · On-site

The role involves managing ticket queues, coordinating with vendors, and providing IT support for events and emergencies. Responsibilities : • 4-7 years of experience in Desktop Support Engineer ...

WeDriveU

ITS Coordinator

Naples, FL · On-site

$66K - $76K/yr

The IT Support Coordinator will be the third level of desktop support for all WeDriveU users, with help from the greater IT team, this person will be the point of contact between multiple vendors ...

WeDriveU

ITS Coordinator

Naples, FL

$66K - $76K/yr

The IT Support Coordinator will be the third level of desktop support for all WeDriveU users, with help from the greater IT team, this person will be the point of contact between multiple vendors ...

Calvary Chapel

Desktop Support I

Melbourne, FL · On-site

$18 - $20/hr

Vision insurance Desktop Support I Reports to: Assistant Director, IT FLSA Status: Hourly (Non ... meetings in coordination with direct supervisor • Demonstrate a mature, ongoing personal ...

System One

IT Desktop Technician

Miami, FL · On-site

$19.25 - $24.75/hr

Provide immediate, face-to-face technical support for hardware, peripherals (printers, monitors ... coordinating with the Managed Service Provider (MSP). * Handle local tasks requiring physical ...

System One

IT Desktop Technician

Miami, FL · On-site

$19.25 - $24.75/hr

Provide immediate, face-to-face technical support for hardware, peripherals (printers, monitors ... coordinating with the Managed Service Provider (MSP). * Handle local tasks requiring physical ...

System One

IT Desktop Technician

Miami, FL · On-site

$19.25 - $24.75/hr

Provide immediate, face-to-face technical support for hardware, peripherals (printers, monitors ... coordinating with the Managed Service Provider (MSP). * Handle local tasks requiring physical ...

System One

IT Desktop Technician

Miami, FL · On-site

$19.25 - $24.75/hr

Provide immediate, face-to-face technical support for hardware, peripherals (printers, monitors ... coordinating with the Managed Service Provider (MSP). * Handle local tasks requiring physical ...

Apex Informatics

Customer Support Technician

Celebration, FL · On-site

$16.75 - $22.75/hr

Concentration and desire to work in desktop support. * Configure and deploy Information Technology ... coordinating audio-visual setup and videoconference support. * Assist with annual inventory ...

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Desktop Support Coordinator information

What is a desktop support coordinator?

Desktop Support Coordinators are IT professionals who manage and oversee technical support for computer systems within an organization. They coordinate the response to user issues, assist with hardware and software troubleshooting, and ensure that all desktop computers and related equipment are functioning efficiently. Additionally, they often supervise a team of support technicians, maintain inventory of IT assets, and help implement new technologies or updates. Their role is crucial for maintaining smooth day-to-day operations and minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as a desktop support coordinator?

To thrive as a Desktop Support Coordinator, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Strong communication, patience, and organizational skills help you effectively assist users and manage multiple support requests. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations across the organization.

What are some common challenges a desktop support coordinator faces when managing multiple support requests simultaneously?

A Desktop Support Coordinator often manages multiple support tickets at once, which can be challenging when prioritizing urgent issues while ensuring all users receive timely assistance. Balancing immediate technical problems with scheduled maintenance tasks requires strong organizational and communication skills. Coordinators must also collaborate closely with IT teams and end users to resolve issues efficiently, sometimes under tight deadlines. Staying adaptable and maintaining clear documentation helps manage this fast-paced workload effectively.

What is the difference between Desktop Support Coordinator vs Desktop Support Specialist?

AspectDesktop Support CoordinatorDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOffice settings, coordinating support tasksHelp desk, troubleshooting user issues
Employer UsageIT departments, corporate environmentsIT support teams, service desks
Common Search IntentCoordination, management of support tasksTechnical troubleshooting, user support

The Desktop Support Coordinator primarily manages and coordinates support activities within IT teams, focusing on organization and communication. In contrast, the Desktop Support Specialist directly troubleshoots and resolves technical issues faced by end-users. Both roles require similar certifications and are integral to IT support operations, but their focus areas differ—one on coordination, the other on technical support.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and familiarity with tools like remote support software. Desktop support roles are common in IT departments across various organizations.

What are the most commonly searched types of Desktop Support jobs in Florida?

The most popular types of Desktop Support jobs in Florida are:

What cities in Florida are hiring for Desktop Support Coordinator jobs?

Cities in Florida with the most Desktop Support Coordinator job openings:

Desktop Support Coordinator jobs near you

Desktop Support

Volto USA

Pensacola, FL • On-site

Contractor

Re-posted 15 days ago

Job description

Education & Experience
• Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience
• 2+ years of experience in desktop support, field services, or similar technical support role
• Experience supporting Windows and Mac operating systems
• Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.)
Technical Skills
• Strong knowledge of Windows 10/11, macOS, iOS, and Android platforms
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Understanding of Active Directory, DNS, DHCP, and network troubleshooting
• Experience with remote support tools and ITSM platforms (ServiceNow preferred)
• Hardware troubleshooting and repair skills for desktops, laptops, and peripherals
• Basic understanding of cybersecurity best practices and compliance requirements
Soft Skills
• Excellent customer service and interpersonal communication skills
• Strong problem-solving abilities with attention to detail
• Ability to work independently and manage time effectively
• Professional demeanor and ability to maintain confidentiality
• Flexibility to adapt to changing priorities and work schedules
Key Responsibilities
Technical Support & Troubleshooting
• Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices
• Diagnose and resolve hardware, software, and network connectivity issues
• Perform equipment installations, configurations, and upgrades
• Execute break-fix activities including hardware replacements and repairs
• Support conference room technology, audiovisual equipment, and collaboration tools
Service Delivery & Customer Experience
• Respond to service requests and incidents in accordance with SLA requirements
• Deliver white-glove service for executive and VIP users
• Communicate technical information clearly to non-technical users
• Provide on-site assistance during new hire onboarding and technology transitions
• Ensure positive end-user experience through proactive communication and timely resolution
Asset & Inventory Management
• Maintain accurate inventory of IT equipment and accessories
• Perform asset tagging, tracking, and documentation in ServiceNow CMDB
• Coordinate equipment staging, imaging, and deployment
• Manage equipment refresh cycles and decommissioning activities
• Ensure compliance with asset management policies and procedures
Incident & Request Management
• Log, track, and resolve incidents and service requests in ServiceNow
• Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation
• Follow standard operating procedures and knowledge base articles
• Contribute to knowledge base by documenting solutions and troubleshooting steps
• Participate in incident and problem management processes
Collaboration & Coordination
• Coordinate with remote support teams, vendors, and other IT groups
• Support technology rollouts, migrations, and special projects
• Participate in site walks and proactive equipment health checks
• Assist with disaster recovery and business continuity activities
• Provide coverage across multiple facilities as needed
Physical Requirements & Work Environment
• Ability to lift and carry equipment up to 50 lbs
• Frequent standing, walking, bending, and reaching
• Occasional work in server rooms, data centers, or outdoor environments
• Valid driver's license and willingness to travel between facilities as needed
Availability for occasional after-hours or weekend support