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Desktop Support Coordinator Jobs in Boca Raton, FL

Robert Half

Tier I Desktop Support

Boca Raton, FL · On-site

We are looking for a Tier I Desktop Support specialist to provide responsive technical assistance ... coordination with broader IT teams. Responsibilities: * Provide first-line technical support for ...

City of Delray Beach

System Administrator

Delray Beach, FL · Remote

$62K - $99K/yr

Experience supporting Microsoft servers, desktops, and Microsoft 365.Familiarity with Azure, Entra ID, Active Directory, and Group Policy Experience patching servers and endpoints and coordinating ...

Grace Digital Inc

Be Seen First

Order Management & Logistics Coordinator

Palm Beach, FL · On-site

$18.75 - $25.25/hr

Utilize inventory and order management systems to track stock levels and support fulfillment ... cart applications, to Wi-Fi desktop internet radios designed for indoor enjoyment. Company ...

Grace Digital Inc

Be Seen First

Order Management & Logistics Coordinator

Palm Beach, FL · On-site

$18.75 - $25.25/hr

Utilize inventory and order management systems to track stock levels and support fulfillment ... cart applications, to Wi-Fi desktop internet radios designed for indoor enjoyment. Company ...

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All JobsDesktop Support JobsDesktop Support Coordinator JobsDesktop Support Coordinator Jobs in Boca Raton, FL

Desktop Support Coordinator information

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$11

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$34

How much do desktop support coordinator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for desktop support coordinator in Boca Raton, FL is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $24.42 per hour, depending on experience, location, and employer.

What is a desktop support coordinator?

Desktop Support Coordinators are IT professionals who manage and oversee technical support for computer systems within an organization. They coordinate the response to user issues, assist with hardware and software troubleshooting, and ensure that all desktop computers and related equipment are functioning efficiently. Additionally, they often supervise a team of support technicians, maintain inventory of IT assets, and help implement new technologies or updates. Their role is crucial for maintaining smooth day-to-day operations and minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as a desktop support coordinator?

To thrive as a Desktop Support Coordinator, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Strong communication, patience, and organizational skills help you effectively assist users and manage multiple support requests. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations across the organization.

What are some common challenges a desktop support coordinator faces when managing multiple support requests simultaneously?

A Desktop Support Coordinator often manages multiple support tickets at once, which can be challenging when prioritizing urgent issues while ensuring all users receive timely assistance. Balancing immediate technical problems with scheduled maintenance tasks requires strong organizational and communication skills. Coordinators must also collaborate closely with IT teams and end users to resolve issues efficiently, sometimes under tight deadlines. Staying adaptable and maintaining clear documentation helps manage this fast-paced workload effectively.

What is the difference between Desktop Support Coordinator vs Desktop Support Specialist?

AspectDesktop Support CoordinatorDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOffice settings, coordinating support tasksHelp desk, troubleshooting user issues
Employer UsageIT departments, corporate environmentsIT support teams, service desks
Common Search IntentCoordination, management of support tasksTechnical troubleshooting, user support

The Desktop Support Coordinator primarily manages and coordinates support activities within IT teams, focusing on organization and communication. In contrast, the Desktop Support Specialist directly troubleshoots and resolves technical issues faced by end-users. Both roles require similar certifications and are integral to IT support operations, but their focus areas differ—one on coordination, the other on technical support.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and familiarity with tools like remote support software. Desktop support roles are common in IT departments across various organizations.

What are the most commonly searched types of Desktop Support jobs in Boca Raton, FL?

The most popular types of Desktop Support jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Desktop Support Coordinator jobs?

Cities near Boca Raton, FL with the most Desktop Support Coordinator job openings:

Desktop Support Coordinator jobs near you

Tier I Desktop Support

Robert Half

Boca Raton, FL • On-site

Temporary

Posted 11 days ago

Job description

We are looking for a Tier I Desktop Support specialist to provide responsive technical assistance for end users in Florida. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering a high level of customer service. The role supports a variety of workplace technologies and helps keep users productive through timely troubleshooting, setup, and coordination with broader IT teams.
Responsibilities:
• Provide first-line technical support for desktop and laptop computers, displays, printers, mobile devices, and related end-user equipment.
• Resolve issues involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and other Office applications to minimize user downtime.
• Assist employees with account access needs, including password changes, locked accounts, and other routine permission-related requests.
• Coordinate onboarding and offboarding tasks by preparing devices, setting up user access, issuing equipment, and recovering company assets.
• Install and configure operating systems and business applications, then diagnose and correct workstation software problems as they arise.
• Investigate basic connectivity concerns involving local networks and Wi-Fi, and route more advanced infrastructure matters to the appropriate support teams.
• Manage service tickets from intake through closure, ensuring troubleshooting activities and final resolutions are clearly documented.
• Escalate complex incidents related to hardware, software, security, or network performance when deeper technical support is required.
• Contribute to device refresh efforts, software rollouts, and other IT initiatives while maintaining accurate inventory and asset records.
• Deliver remote assistance to users across multiple locations while adhering to established IT procedures, security expectations, and escalation guidelines.• At least 1 year of experience in desktop support, help desk, service desk, or a similar IT support environment.
• Hands-on ability to troubleshoot and support Windows 10 and Windows 11 systems.
• Practical experience assisting users with Microsoft 365 applications and common access-related issues.
• Working knowledge of Active Directory and/or Microsoft Entra ID for basic account administration.
• Foundational understanding of network and wireless troubleshooting for end-user connectivity problems.
• Experience using ticketing platforms such as Zendesk to track, update, and resolve support requests.
• Strong communication skills with a customer-focused approach to technical support.
• Ability to manage multiple priorities independently in a fast-paced support setting.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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