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Senior Desktop Support Jobs in Boca Raton, FL (NOW HIRING)

Noblesoft Technologies

Desktop Support

Coral Springs, FL · On-site

$20 - $23/hr

Desktop Support Location: Coral Spring FL Onsite Required: with BFSI domain background with big customers and large environments. Relevant Experience : 3 Years minimum Certification : A+ Hardware ...

Medical Device Manufacturing Co

Be Seen First

IT Desktop Support

Fort Lauderdale, FL · On-site

$21/hr

The Information Systems (IS) Analyst supports the Senior IS Analyst in maintaining and enhancing the organization's information systems infrastructure. This role focuses on ensuring reliable and ...

GovernmentJobs.com

Student Technologist

West Palm Beach, FL · On-site

$19.50 - $25/hr

Job Title Computer Intern This is skilled technical work administering support for a Windows based desktop environment. The Computer intern will provide end user technical support for Court ...

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Senior Desktop Support information

See Boca Raton, FL salary details

$14

$34

$57

How much do senior desktop support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for senior desktop support in Boca Raton, FL is $34.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.79 and $45.62 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.
What are the most commonly searched types of Desktop Support jobs in Boca Raton, FL? The most popular types of Desktop Support jobs in Boca Raton, FL are:
What are popular job titles related to Senior Desktop Support jobs in Boca Raton, FL? For Senior Desktop Support jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Boca Raton, FL look for? The top searched job categories for Senior Desktop Support jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Senior Desktop Support jobs? Cities near Boca Raton, FL with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,399 per year, or $34.3 per hour.

Desktop Support Team Lead

Ascension Federal Services, Inc.

Palm Beach, FL • On-site

Full-time

Re-posted 2 days ago

Job description

Job Summary:
Ascension Federal Services, Inc. is seeking a highly skilled Desktop Support Team Lead to join their team in Palm Beach, FL. The role involves overseeing the day-to-day operations of the desktop support team, providing technical guidance and support, and ensuring timely resolution of desktop support issues.
Responsibilities:
• Lead a team of desktop support technicians in providing technical support to end users
• Manage and prioritize support tickets to ensure timely resolution of issues
• Provide technical guidance and training to team members
• Troubleshoot and resolve complex desktop support issues
• Collaborate with other IT teams to ensure seamless integration of desktop support services
• Develop and maintain desktop support documentation and procedures
Qualifications:
Required:
• 5+ years of experience in desktop support
• 5+ years of experience in a leadership or supervisory role
• Strong knowledge of Windows 11/Office 365 and Mac operating systems
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
Company:
Ascension Federal Services, Inc is a U.S. based company operating in fields of information technology, engineering, and project management. Founded in , the company is headquartered in Tampa, Florida, US, , with a team of 11-50 employees. The company is currently Early Stage.

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