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Mac Help Desk Jobs in Boca Raton, FL (NOW HIRING)

AEG

Help Desk Technician

Miami Gardens, FL · On-site

$18.25 - $24.75/hr

Help Desk Technician Department: Information TechnologyDirect Supervisor: Sr. Systems ... and MAC's * Install, configure and maintain laptops, desktops, and printers * Perform hands-on ...

Stefanini Group

Deskside Technician II

Boynton Beach, FL · On-site

$19 - $24.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Stefanini Group

Deskside Technician II

Boynton Beach, FL · On-site

$19 - $24.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Stefanini Group

Deskside Technician II

Boynton Beach, FL

$19 - $24.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Stefanini Group

Deskside Technician II

Boynton Beach, FL · On-site

$19 - $24.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Stefanini

IT Support Specialist

Boca Raton, FL · On-site

Support helpdesk * Microsoft Office * Google Apps * VPN / Remote Connectivity * Mobile Device Support (Andriod, iOS, Blackberry devices) * Relevant desk side experience * MAC (OSX) support

All JobsMac Help Desk JobsMac Help Desk Jobs in Boca Raton, FL

Mac Help Desk information

See Boca Raton, FL salary details

$12

$21

$32

How much do mac help desk jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for mac help desk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

Are Mac Help Desk jobs still in demand?

Mac Help Desk jobs remain in demand as organizations increasingly rely on Apple products and require technical support for macOS and hardware issues. These roles often require knowledge of Apple-specific tools and certifications, and demand can vary based on industry and location.

What are popular job titles related to Mac Help Desk jobs in Boca Raton, FL?

For Mac Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Mac Help Desk jobs in Boca Raton, FL look for?

The top searched job categories for Mac Help Desk jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Mac Help Desk jobs?

Cities near Boca Raton, FL with the most Mac Help Desk job openings:

Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,696 per year, or $22 per hour.

Help Desk Technician

Miami Dolphins and Hard Rock Stadium

Miami Gardens, FL • On-site

$18.25 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Help Desk Technician
Department: Information Technology
Direct Supervisor: Sr. Systems Administrator
Status: Full-time
Summary:
The IT Support Technician will provide first-line and desktop-level technical support for Windows and macOS environments, including computers, peripherals, mobile devices, applications, networking, conference room technology, and other end-user technology.
This is a highly visible, customer-focused position that requires strong technical troubleshooting skills, excellent communication, professionalism, and a willingness to work directly with users to resolve issues quickly and efficiently.
Location:
  • This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.
Responsibilities:
  • Provide timely, professional, and personalized technical support to all Hard Rock Stadium employees.
  • Ability to troubleshoot error messages, apply patches or upgrades, and general support of Windows and MAC’s
  • Install, configure and maintain laptops, desktops, and printers
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
  • User Management, Active Directory, identify password related issues and provide resolution
  • Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, PowerPoint, and related services.
  • Support technology requirements for major events, including the Miami Open, Formula 1 Miami Grand Prix, concerts, and other events
  • Provide remote and onsite support as appropriate
  • Build strong relationships with users and understand their technology needs
  • Prioritize critical and executive support requests appropriately
  • Ensure devices are properly secured and configured before being issued to users
  • Be available for scheduled weekend, evening, holiday, and event-day support as part of the stadium's operational requirements
  • Physically required to lift, move, pack/unpack systems weighing 50 lbs
  • Fun personality that enjoys technology
Qualifications:
  • Minimum of a bachelor’s degree in information technology or related field with at least 2 + years of experience in an IT Help Desk, Desktop Support, IT Support or similar technical role
  • Experience supporting Microsoft 365 environments
  • Knowledge of Windows 10/11 Desktop support
  • MacOS X and Apple iOS knowledge
  • Collaborate with the internal/external resources to provide optimal technology solutions
Featured Benefits:
  • Medical, dental, and vision insurance
  • Life insurance (including voluntary coverage for spouses and children)
  • Long term disability insurance
  • Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
  • Employee gym, subsidized lunch program, and discounts on a variety of products and services
  • 401k, Paid time off (PTO), and company holidays
The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

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