ZipRecruiter

Log In

2

Remote Help Desk Technician Jobs in Boca Raton, FL

ENTRANCEIQ

Technical Support Specialist

Boca Raton, FL · Remote

$45K - $60K/yr

Full-Time | Remote -- US Only About EntranceIQ We provide modern technology for gated communities ... The Role This isn't your standard help desk job. As a Technical Support Specialist, you'll be a ...

ENTRANCEIQ

Technical Support Specialist

Boca Raton, FL · Remote

$45K - $60K/yr

Full-Time | Remote -- US Only About EntranceIQ We provide modern technology for gated communities ... The Role This isn't your standard help desk job. As a Technical Support Specialist, you'll be a ...

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Qualify requests, help define plan to estimate, to scope and to develop proposals. * Analyze ... Capable of working independently and in collaboration with remote resources to meet deadlines.

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Qualify requests, help define plan to estimate, to scope and to develop proposals. * Analyze ... Capable of working independently and in collaboration with remote resources to meet deadlines.

next page

Showing results 1-20

All JobsHelp Desk Technician JobsRemote Help Desk Technician JobsRemote Help Desk Technician Jobs in Boca Raton, FL

Remote Help Desk Technician information

See Boca Raton, FL salary details

$11

$21

$31

How much do remote help desk technician jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote help desk technician in Boca Raton, FL is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

What is a remote help desk technician?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive as a remote help desk technician?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by remote help desk technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

What are the most commonly searched types of Help Desk Technician jobs in Boca Raton, FL? The most popular types of Help Desk Technician jobs in Boca Raton, FL are:
What are popular job titles related to Remote Help Desk Technician jobs in Boca Raton, FL? For Remote Help Desk Technician jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Technician jobs in Boca Raton, FL look for? The top searched job categories for Remote Help Desk Technician jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Help Desk Technician jobs? Cities near Boca Raton, FL with the most Remote Help Desk Technician job openings:
Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $44,761 per year, or $21.5 per hour.

Technical Support Specialist

BIS Digital

Fort Lauderdale, FL • Remote

Full-time

Re-posted 22 days ago

Job description

Position: Technical Support Specialist The technical support specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions.

The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations. The responsibilities of the Technical Support Specialist include but are not limited to the following: Answer incoming calls and respond to customer emails in a timely manner.

Provide technical insight to answer and resolve customer queries. Leverages all available resources to provide the best information. Follows all established processes regarding request for onsite service.

Maintains awareness of those assigned to support the call queue. Appropriately escalates issues to supervisors. Routes call appriately as requested.

Stays current on AV products and solutions serviced by the organization. Leverages remote desk top technology to assist with remote software installations Other related duties as assigned

Apply