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It Helpdesk Manager Jobs in Boca Raton, FL (NOW HIRING)

Hose-McCann Communications

IT Manager

Deerfield Beach, FL · On-site

$91K - $111K/yr

Job Title: IT Manager (Cybersecurity & Compliance Focus) Location: Deerfield Beach, FL Company: Hose-McCann Communications Job Summary Hose-McCann Communications is seeking an experienced IT Manager ...

O'Keefe Media Group

IT Manager

West Palm Beach, FL · On-site

$91K - $112K/yr

Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...

O'Keefe Media Group

IT Manager

West Palm Beach, FL

$91K - $112K/yr

Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...

O'Keefe Media Group

IT Manager

West Palm Beach, FL · On-site

$91K - $112K/yr

Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...

SV Microwave

IT Manager

West Palm Beach, FL · On-site

$91K - $112K/yr

As IT Manager, you'll lead SV Microwave's technology function, ensuring our infrastructure, business systems, and data are reliable, secure, and ready to support continued growth. Because SV ...

New

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Experience providing Help Desk support for onsite and remote users. * Experience managing user ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Experience providing Help Desk support for onsite and remote users. * Experience managing user ...

CAI

IT Project Manager

Miramar, FL

$91K - $108K/yr

Job Summary We are looking for a motivated IT Project Manager ready to take us to the next level! If you have strong experience in Waterfall project management, enterprise technologies, and cross ...

BlueTeam

Sr. IT Manager

Boca Raton, FL

$100K - $120K/yr

Job Title: Sr. IT Manager Department : IT Reports To: President FLSA Status : Exempt Company Summary BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction ...

BlueTeam

Sr. IT Manager

Boca Raton, FL · On-site

$100K - $120K/yr

Job Title: Sr. IT Manager Department : IT Reports To: President FLSA Status : Exempt Company Summary BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction ...

Aptus Solutions Inc.

IT Trainer

Fort Lauderdale, FL

Our IT services spans in three distinct Solutions and Services Categories: IT Project Management Tools, Solutions and Services Technology Outsourcing Solutions IT (HCM)- Human Capital Management ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Boca Raton, FL

It Helpdesk Manager information

See Boca Raton, FL salary details

$35.6K

$79.5K

$118.1K

How much do it helpdesk manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for it helpdesk manager in Boca Raton, FL is $79,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $94,900.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL? The most popular types of It Helpdesk jobs in Boca Raton, FL are:
What are popular job titles related to It Helpdesk Manager jobs in Boca Raton, FL? For It Helpdesk Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Boca Raton, FL look for? The top searched job categories for It Helpdesk Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for It Helpdesk Manager jobs? Cities near Boca Raton, FL with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you

IT Helpdesk Technician

New Country Motor Car Group

West Palm Beach, FL

$50K - $60K/yr

Other

Medical, Dental, Retirement, PTO

Re-posted 4 days ago

Job description

At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
 
Benefits
  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Family owned and operated
  • Long term job security
Responsibilities
  • Support, maintain and implement Microsoft Windows workstations, clients and printers
  • Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
  • Documents, report, track and resolve incidents in the Help Desk software
  • Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
  • Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
  • Coordinate and provide 1st and 2nd level support for addressing new and open issues
  • Interface with automobile manufacturer IT support to resolve open issues
  • Regular schedule M-F, 8AM-5PM, after hours and weekend work as needed
  • Additional responsibilities as assigned by IT Director
Qualifications
  • Valid Driver’s License
  • One year Helpdesk experience (preferred)
  • Excellent customer service, communication, and time management skills
  • Ability to quickly adapt to changing project requirements
  • Must possess ability to manage multiple projects concurrently
  • Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
  • Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
  • Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
  • Must be a United States citizen with a valid driver's license and clean driving record
  • Must be willing to travel on a daily basis between locations
 
Compensation Range: $50,000 - $60,000 per year
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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