As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
New
Quick apply
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
New
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
New
Quick apply
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
New
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
IT Coordinator Level 1 Healthcare
Plantation, FL · Hybrid
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
Quick apply
IT Coordinator Level 1 Healthcare
Plantation, FL · Hybrid
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
IT Coordinator Level 1 Healthcare
Plantation, FL · On-site
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
IT Coordinator Level 1 Healthcare
Plantation, FL · On-site
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
IT Help Desk Specialist
Boca Raton, FL · On-site
... managing host security, file permissions, file system integrity, and adding and deleting users. IT Help Desk Specialist Qualifications: - High School diploma required. Associates degree in ...
IT Help Desk Specialist
Boca Raton, FL · On-site
... managing host security, file permissions, file system integrity, and adding and deleting users. IT Help Desk Specialist Qualifications: - High School diploma required. Associates degree in ...
IT Support Specialist
Sunrise, FL · On-site
$60K - $65K/yr
You'll also play a key role in supporting our Microsoft Dynamics 365 Sales CRM platform, which ... in an IT Helpdesk or Support role • Excellent customer service skills with a 150% user-first ...
IT Support Specialist
Sunrise, FL · On-site
$60K - $65K/yr
You'll also play a key role in supporting our Microsoft Dynamics 365 Sales CRM platform, which ... in an IT Helpdesk or Support role • Excellent customer service skills with a 150% user-first ...
IT Help Desk Technician
Boca Raton, FL · On-site
IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Inventory Management * 25% Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision ...
IT Help Desk Technician
Boca Raton, FL · On-site
IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Inventory Management * 25% Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision ...
IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Inventory Management * 25% Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision ...
IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Inventory Management * 25% Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision ...
IT Help Desk Technician
Boca Raton, FL · On-site
IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Inventory Management * 25% Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision ...
Quick apply
IT Help Desk Technician
Boca Raton, FL · On-site
IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Inventory Management * 25% Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision ...
Information Technology Manager
Fort Lauderdale, FL · On-site
$90K - $111K/yr
POSITION OVERVIEW The IT Manager will serve as the primary technology leader across all three ... help desk systems and end-user support processes · Familiarity with ERP, CRM, and operational ...
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Information Technology Manager
Fort Lauderdale, FL · On-site
$90K - $111K/yr
POSITION OVERVIEW The IT Manager will serve as the primary technology leader across all three ... help desk systems and end-user support processes · Familiarity with ERP, CRM, and operational ...
IT Coordinator
Tamarac, FL · On-site
Respond to IT help desk requests, troubleshoot hardware and software problems, and escalate complex issues when necessary. * Install, configure, and maintain Windows-based workstations and standard ...
Quick apply
IT Coordinator
Tamarac, FL · On-site
Respond to IT help desk requests, troubleshoot hardware and software problems, and escalate complex issues when necessary. * Install, configure, and maintain Windows-based workstations and standard ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
Quick apply
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
As IT Manager, you'll lead SV Microwave's technology function, ensuring our infrastructure, business systems, and data are reliable, secure, and ready to support continued growth. Because SV ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
As IT Manager, you'll lead SV Microwave's technology function, ensuring our infrastructure, business systems, and data are reliable, secure, and ready to support continued growth. Because SV ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
As IT Manager, you'll lead SV Microwave's technology function, ensuring our infrastructure, business systems, and data are reliable, secure, and ready to support continued growth. Because SV ...
Quick apply
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
As IT Manager, you'll lead SV Microwave's technology function, ensuring our infrastructure, business systems, and data are reliable, secure, and ready to support continued growth. Because SV ...
It Helpdesk Manager information
See Boca Raton, FL salary details
$35.5K - $43K
1% of jobs
$43K - $50.4K
6% of jobs
$50.4K - $57.9K
8% of jobs
$63.4K is the 25th percentile. Wages below this are outliers.
$57.9K - $65.4K
13% of jobs
$65.4K - $72.9K
14% of jobs
The median wage is $76.4K / yr.
$72.9K - $80.4K
17% of jobs
$80.4K - $87.9K
13% of jobs
$90.9K is the 75th percentile. Wages above this are outliers.
$87.9K - $95.3K
8% of jobs
$95.3K - $102.8K
7% of jobs
$102.8K - $110.3K
7% of jobs
$110.3K - $117.8K
5% of jobs
$35.5K
$79.3K
$117.8K
How much do it helpdesk manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for it helpdesk manager in Boca Raton, FL is $79,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $94,600.00 per year, depending on experience, location, and employer.
What is an IT Helpdesk manager?
IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What does an IT Helpdesk manager do?
As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.
What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?
To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.
What is the difference between It Helpdesk Manager vs It Support Specialist?
| Aspect | It Helpdesk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises helpdesk team, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | IT departments across industries, corporate helpdesks | Helpdesk and support centers, IT service providers |
The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.
What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL?
The most popular types of It Helpdesk jobs in Boca Raton, FL are:
What are popular job titles related to It Helpdesk Manager jobs in Boca Raton, FL?
For It Helpdesk Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Boca Raton, FL look for?
The top searched job categories for It Helpdesk Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for It Helpdesk Manager jobs?
Cities near Boca Raton, FL with the most It Helpdesk Manager job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Job description
Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving.
Key Responsibilities
- Respond to help requests via phone and email, documenting issue details and user information.
- Troubleshoot hardware and software issues using diagnostic tools and online resources.
- Perform hands-on fixes including installations, upgrades, backups, and system configurations.
- Maintain and update help desk records, escalating issues when necessary.
- Conduct preventative maintenance on workstations and peripherals.
- Follow up with users to confirm resolution and satisfaction.
- Analyze support trends and recommend improvements.
- Create help sheets and FAQs for end users.
- Adhere to company policies, procedures, and safety regulations.
- Perform other duties as assigned.
What's in it for you
- Highly Competitive Base Pay
- FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
- 17 Days of paid and sick and vacation time annually (proration applies year one)
- 401K retirement with up to 6% matching program
- Tuition reimbursement programs
- Excellent dental, vision programs, flex spending accounts, employer paid life insurance
- Free tele-med physician services
- Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.
Qualifications
- High school diploma or GED required; associate's degree or technical training preferred.
- 1-2 years of related experience or equivalent combination of education and training.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
- Ability to work in a Windows environment.
- Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIHP3
About Us
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.
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