As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
IT Help Desk Specialist
Boca Raton, FL · On-site
... managing host security, file permissions, file system integrity, and adding and deleting users. IT Help Desk Specialist Qualifications: - High School diploma required. Associates degree in ...
IT Help Desk Specialist
Boca Raton, FL · On-site
... managing host security, file permissions, file system integrity, and adding and deleting users. IT Help Desk Specialist Qualifications: - High School diploma required. Associates degree in ...
Information Technology Manager
Fort Lauderdale, FL · On-site
$90K - $111K/yr
The Information Technology Manager requires expertise in data visualization, dashboard creation, and analysis, leveraging platforms like Power BI, Blue Folder, and Paylocity. The will collaborate ...
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Information Technology Manager
Fort Lauderdale, FL · On-site
$90K - $111K/yr
The Information Technology Manager requires expertise in data visualization, dashboard creation, and analysis, leveraging platforms like Power BI, Blue Folder, and Paylocity. The will collaborate ...
IT Manager
Deerfield Beach, FL · On-site
$91K - $111K/yr
Job Title: IT Manager (Cybersecurity & Compliance Focus) Location: Deerfield Beach, FL Company: Hose-McCann Communications Job Summary Hose-McCann Communications is seeking an experienced IT Manager ...
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IT Manager
Deerfield Beach, FL · On-site
$91K - $111K/yr
Job Title: IT Manager (Cybersecurity & Compliance Focus) Location: Deerfield Beach, FL Company: Hose-McCann Communications Job Summary Hose-McCann Communications is seeking an experienced IT Manager ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
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IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
IT Manager
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
IT Manager
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
As IT Manager, you'll lead SV Microwave's technology function, ensuring our infrastructure, business systems, and data are reliable, secure, and ready to support continued growth. Because SV ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
As IT Manager, you'll lead SV Microwave's technology function, ensuring our infrastructure, business systems, and data are reliable, secure, and ready to support continued growth. Because SV ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
As IT Manager, you'll lead SV Microwave's technology function, ensuring our infrastructure, business systems, and data are reliable, secure, and ready to support continued growth. Because SV ...
Quick apply
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
As IT Manager, you'll lead SV Microwave's technology function, ensuring our infrastructure, business systems, and data are reliable, secure, and ready to support continued growth. Because SV ...
IT Help Desk Support Specialist - Palm Springs, FL on-site
West Palm Beach, FL · On-site
$29.33 - $34.62/hr
IT Help Desk Support Specialist Location: West Palm Beach, Florida Department: Information ... The role requires someone who can work independently, manage competing priorities, and take ...
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IT Help Desk Support Specialist - Palm Springs, FL on-site
West Palm Beach, FL · On-site
$29.33 - $34.62/hr
IT Help Desk Support Specialist Location: West Palm Beach, Florida Department: Information ... The role requires someone who can work independently, manage competing priorities, and take ...
IT Help Desk Support Specialist - Palm Springs, FL on-site
West Palm Beach, FL · On-site
$29.33 - $34.62/hr
IT Help Desk Support Specialist Location: West Palm Beach, Florida Department: Information ... The role requires someone who can work independently, manage competing priorities, and take ...
Quick apply
IT Help Desk Support Specialist - Palm Springs, FL on-site
West Palm Beach, FL · On-site
$29.33 - $34.62/hr
IT Help Desk Support Specialist Location: West Palm Beach, Florida Department: Information ... The role requires someone who can work independently, manage competing priorities, and take ...
IT Help Desk Analyst
West Palm Beach, FL · On-site
Experience with cloud-based technology and systems is preferred. * Experience with Office365 environment is preferred. * Demonstrated proficiency working in Microsoft network environments.
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IT Help Desk Analyst
West Palm Beach, FL · On-site
Experience with cloud-based technology and systems is preferred. * Experience with Office365 environment is preferred. * Demonstrated proficiency working in Microsoft network environments.
IT Help Desk Analyst
West Palm Beach, FL · On-site
$24 - $26/hr
Experience with cloud-based technology and systems is preferred. * Experience with Office365 environment is preferred. * Demonstrated proficiency working in Microsoft network environments.
IT Help Desk Analyst
West Palm Beach, FL · On-site
$24 - $26/hr
Experience with cloud-based technology and systems is preferred. * Experience with Office365 environment is preferred. * Demonstrated proficiency working in Microsoft network environments.
Experience with cloud-based technology and systems is preferred. * Experience with Office365 environment is preferred. * Demonstrated proficiency working in Microsoft network environments.
Experience with cloud-based technology and systems is preferred. * Experience with Office365 environment is preferred. * Demonstrated proficiency working in Microsoft network environments.
IT Project Manager
Miramar, FL · On-site
$60 - $65/hr
IT Project Manager Req number: R7809 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 ...
IT Project Manager
Miramar, FL · On-site
$60 - $65/hr
IT Project Manager Req number: R7809 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 ...
IT Project Manager
$91K - $108K/yr
Job Summary We are looking for a motivated IT Project Manager ready to take us to the next level! If you have strong experience in Waterfall project management, enterprise technologies, and cross ...
IT Project Manager
$91K - $108K/yr
Job Summary We are looking for a motivated IT Project Manager ready to take us to the next level! If you have strong experience in Waterfall project management, enterprise technologies, and cross ...
IT Technician
Coral Springs, FL · On-site
$55K - $75K/yr
Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Experience providing Help Desk support for onsite and remote users. * Experience managing user ...
Quick apply
IT Technician
Coral Springs, FL · On-site
$55K - $75K/yr
Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Experience providing Help Desk support for onsite and remote users. * Experience managing user ...
IT Technician
Coral Springs, FL · On-site
$55K - $75K/yr
Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Experience providing Help Desk support for onsite and remote users. * Experience managing user ...
Quick apply
IT Technician
Coral Springs, FL · On-site
$55K - $75K/yr
Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Experience providing Help Desk support for onsite and remote users. * Experience managing user ...
Sr. IT Manager
$100K - $120K/yr
Job Title: Sr. IT Manager Department : IT Reports To: President FLSA Status : Exempt Company Summary BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction ...
Sr. IT Manager
$100K - $120K/yr
Job Title: Sr. IT Manager Department : IT Reports To: President FLSA Status : Exempt Company Summary BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction ...
It Helpdesk Manager information
See Boca Raton, FL salary details
$35.6K - $43.1K
1% of jobs
$43.1K - $50.6K
6% of jobs
$50.6K - $58.1K
8% of jobs
$63.6K is the 25th percentile. Wages below this are outliers.
$58.1K - $65.6K
13% of jobs
$65.6K - $73.1K
14% of jobs
The median wage is $76.6K / yr.
$73.1K - $80.6K
17% of jobs
$80.6K - $88.1K
13% of jobs
$91.2K is the 75th percentile. Wages above this are outliers.
$88.1K - $95.6K
8% of jobs
$95.6K - $103.1K
7% of jobs
$103.1K - $110.6K
7% of jobs
$110.6K - $118.1K
5% of jobs
$35.6K
$79.5K
$118.1K
How much do it helpdesk manager jobs pay per year?
As of Aug 3, 2026, the average yearly pay for it helpdesk manager in Boca Raton, FL is $79,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $94,900.00 per year, depending on experience, location, and employer.
How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?
As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.
What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?
To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.
What is the difference between It Helpdesk Manager vs It Support Specialist?
| Aspect | It Helpdesk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises helpdesk team, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | IT departments across industries, corporate helpdesks | Helpdesk and support centers, IT service providers |
The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.
What are IT Helpdesk Managers?
IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL? The most popular types of It Helpdesk jobs in Boca Raton, FL are:
What are popular job titles related to It Helpdesk Manager jobs in Boca Raton, FL? For It Helpdesk Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Boca Raton, FL look for? The top searched job categories for It Helpdesk Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for It Helpdesk Manager jobs? Cities near Boca Raton, FL with the most It Helpdesk Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 3 days ago
Mapei rating
7.8
Based on 19 frontline employees who took The Breakroom Quiz
46th of 100 rated chemical manufacturers
Job description
Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving.
Key Responsibilities
- Respond to help requests via phone and email, documenting issue details and user information.
- Troubleshoot hardware and software issues using diagnostic tools and online resources.
- Perform hands-on fixes including installations, upgrades, backups, and system configurations.
- Maintain and update help desk records, escalating issues when necessary.
- Conduct preventative maintenance on workstations and peripherals.
- Follow up with users to confirm resolution and satisfaction.
- Analyze support trends and recommend improvements.
- Create help sheets and FAQs for end users.
- Adhere to company policies, procedures, and safety regulations.
- Perform other duties as assigned.
What's in it for you
- Highly Competitive Base Pay
- FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
- 17 Days of paid and sick and vacation time annually (proration applies year one)
- 401K retirement with up to 6% matching program
- Tuition reimbursement programs
- Excellent dental, vision programs, flex spending accounts, employer paid life insurance
- Free tele-med physician services
- Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.
Qualifications
- High school diploma or GED required; associate's degree or technical training preferred.
- 1-2 years of related experience or equivalent combination of education and training.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
- Ability to work in a Windows environment.
- Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIHP3
About Us
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.
CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.
About MAPEI
Sourced by ZipRecruiter
Industry
Chemical manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Deerfield Beach, FL, US