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It Helpdesk Manager Jobs in Boca Raton, FL (NOW HIRING)

Hose-McCann Telephone Co.

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IT Help Desk Technician

Deerfield Beach, FL · On-site

The IT Helpdesk Technician plays a critical role in ensuring the smooth operation of an ... Organizational skills are applied to maintain accurate documentation and manage multiple support ...

Rose Paving

IT Support Specialist

Sunrise, FL · On-site

$60K - $65K/yr

You'll also play a key role in supporting our Microsoft Dynamics 365 Sales CRM platform, which ... in an IT Helpdesk or Support role • Excellent customer service skills with a 150% user-first ...

LARSON CANDO INC

IT Coordinator

Tamarac, FL · On-site

Respond to IT help desk requests, troubleshoot hardware and software problems, and escalate complex issues when necessary. * Install, configure, and maintain Windows-based workstations and standard ...

O'Keefe Media Group

IT Manager

West Palm Beach, FL · On-site

$91K - $112K/yr

Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...

O'Keefe Media Group

IT Manager

West Palm Beach, FL · On-site

$91K - $112K/yr

Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...

O'Keefe Media Group

IT Manager

West Palm Beach, FL

$91K - $112K/yr

Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To: Chief of Staff About O'Keefe Media Group O'Keefe Media Group (OMG) is a mission-driven investigative ...

SV Microwave

IT Manager

West Palm Beach, FL · On-site

$91K - $112K/yr

As IT Manager, you will lead the technology team responsible for SV Microwave's infrastructure, cybersecurity, internal software development, and future technology initiatives. You will ensure our ...

SV Microwave

IT Manager

West Palm Beach, FL · On-site

$91K - $112K/yr

As IT Manager, you will lead the technology team responsible for SV Microwave's infrastructure, cybersecurity, internal software development, and future technology initiatives. You will ensure our ...

MES Life Safety

IT Specialist

Hallandale Beach, FL

$60K - $80K/yr

We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is ... Manage user accounts and device assignments. * Assist end-users with initial device setup and ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Boca Raton, FL

It Helpdesk Manager information

See Boca Raton, FL salary details

$35.6K

$79.5K

$118.1K

How much do it helpdesk manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for it helpdesk manager in Boca Raton, FL is $79,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $94,900.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL?

The most popular types of It Helpdesk jobs in Boca Raton, FL are:

What are popular job titles related to It Helpdesk Manager jobs in Boca Raton, FL?

For It Helpdesk Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Boca Raton, FL look for?

The top searched job categories for It Helpdesk Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for It Helpdesk Manager jobs?

Cities near Boca Raton, FL with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you

IT Helpdesk Technician

Deerfield Beach, FL • On-site

MAPEI Corporation
Chemical Manufacturing • 1 - 5K employees

7.8

Company rating: 7.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

45th of 101 rated chemical manufacturers

People enjoy working here

Good employer

Recommended by parents

Learn more about MAPEI Corporationexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving. 

Key Responsibilities

  • Respond to help requests via phone and email, documenting issue details and user information.
  • Troubleshoot hardware and software issues using diagnostic tools and online resources.
  • Perform hands-on fixes including installations, upgrades, backups, and system configurations.
  • Maintain and update help desk records, escalating issues when necessary.
  • Conduct preventative maintenance on workstations and peripherals.
  • Follow up with users to confirm resolution and satisfaction.
  • Analyze support trends and recommend improvements.
  • Create help sheets and FAQs for end users.
  • Adhere to company policies, procedures, and safety regulations.
  • Perform other duties as assigned.
What's in it for you 
  • Highly Competitive Base Pay
  • FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
  • 17 Days of paid and sick and vacation time annually (proration applies year one)
  • 401K retirement with up to 6% matching program
  • Tuition reimbursement programs
  • Excellent dental, vision programs, flex spending accounts, employer paid life insurance 
  • Free tele-med physician services  
  • Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more. 
Qualifications
  • High school diploma or GED required; associate's degree or technical training preferred.
  • 1-2 years of related experience or equivalent combination of education and training.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
  • Ability to work in a Windows environment.
  • Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIHP3

MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations.  Working for MAPEI

Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.

CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection,   click here.

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