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It Helpdesk Manager Jobs in Boca Raton, FL (NOW HIRING)

Franklin Academy Foundation

IT Tech

Lake Worth, FL · On-site

$50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Server management; including network backups; * Data and Information Security; * Paper Cut ... helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential ...

Hotwire Communications

IT Project Manager

Fort Lauderdale, FL

$93K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The IT Project Manager is responsible for the end-to-end delivery of network infrastructure projects supporting Fiber-to-the-Home (FTTH) services. This role leads the planning, execution, and ...

Humana

IT Project Manager

Fort Lauderdale, FL · Hybrid

$94K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Become a part of our caring community The IT Project Manager will serve as a critical partner to Network Engineering and Operations, driving execution, structure, and visibility across site readiness ...

Humana

IT Project Manager

Fort Lauderdale, FL · Hybrid

$94K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Become a part of our caring community The IT Project Manager will serve as a critical partner to Network Engineering and Operations, driving execution, structure, and visibility across site readiness ...

Hotwire Communications Ltd

IT Project Manager

Fort Lauderdale, FL · On-site

$93K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The IT Project Manager is responsible for the end-to-end delivery of network infrastructure projects supporting Fiber-to-the-Home (FTTH) services. This role leads the planning, execution, and ...

Humana

IT Project Manager

Fort Lauderdale, FL · Hybrid

$94K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Become a part of our caring community The IT Project Manager will serve as a critical partner to Network Engineering and Operations, driving execution, structure, and visibility across site readiness ...

Ghostpunch Games

Senior IT Administrator

Sunrise, FL

$80K - $108K/yr

The role will encompass project management, troubleshooting, maintaining, and implementing a ... The IT Help Desk role offers an exciting opportunity to engage with cutting-edge technologies ...

ADT Security Services

IT Auditor

Boca Raton, FL · On-site

Reporting to an Audit Senior Manager, the Auditor is an entry level auditor position within ... The Auditor will interact with financial, operational and IT management personnel across the ...

Related

IT Administrator

West Palm Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Asset management, including maintenance of network component inventory, printers, all video ... Work in collaboration to assist the Site IT Management to manage the IT telecommunications and ...

Polo Club

IT Technician

Boca Raton, FL · On-site

Summary: The IT Technician role is responsible for assisting the technology department in the ... Communicates with members, co-workers, management, and the general public in a courteous and ...

ADT

IT Auditor

Boca Raton, FL · On-site

Reporting to an Audit Senior Manager, the Auditor is an entry level auditor position within ... The Auditor will interact with financial, operational and IT management personnel across the ...

Related

IT Administrator

West Palm Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Asset management, including maintenance of network component inventory, printers, all video ... Work in collaboration to assist the Site IT Management to manage the IT telecommunications and ...

AppleOne

IT Technician

West Palm Beach, FL

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

This role is a strong fit for a hands-on desktop support or help desk professional who enjoys troubleshooting technical issues, supporting end users, and providing dependable onsite IT service. The ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Boca Raton, FL

It Helpdesk Manager information

See Boca Raton, FL salary details

$35.6K

$79.5K

$118.1K

How much do it helpdesk manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for it helpdesk manager in Boca Raton, FL is $79,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $94,900.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL?

The most popular types of It Helpdesk jobs in Boca Raton, FL are:

What are popular job titles related to It Helpdesk Manager jobs in Boca Raton, FL?

For It Helpdesk Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Boca Raton, FL look for?

The top searched job categories for It Helpdesk Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for It Helpdesk Manager jobs?

Cities near Boca Raton, FL with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you

IT Tech

Franklin Academy Foundation

Lake Worth, FL • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Overview
The IT Support Technician reports to the Director of School Operations and is responsible for day-to-day operational maintenance, support, and upgrades for operating systems, workstations and servers. This individual will also perform software installations and upgrades to operating systems and various software packages as well as monitor and optimize systems to achieve desired performance levels. Additionally, this person will be responsible for IT support within the school. This position requires flexibility and discretion in supporting a diverse population.
Employment Schedule: 12-months, full-time
Duties and Responsibilities
Essential functions of the position may include, but are not limited to, the following:
  • Desktop/Server Installation/Maintenance;
  • Preparing requisitions for missing parts;
  • End-User Technology Support through our ticket system;
  • Professional development as requested;
  • Coordinating audio-visual needs for school wide events;
  • Design the Morning Announcement Presentation Show in coordination with the Activities Director;
  • Providing needed software or links to labs including, but not limited to: Vision, Mavis Beacon, USA Test Prep, IReady, Rosetta Stone, FSA/EOC Needs;
  • Information Systems Maintenance & Network Management;
  • Operating system upgrades;
  • Server management; including network backups;
  • Data and Information Security;
  • Paper Cut management;
  • Setting up group emails;
  • Inventory of all Technology Equipment;
  • Tech Inventory for Charter Tools & State Reporting;
  • Security Cameras;
  • Assigned to the appropriate end-users;
  • PR Duties;
  • Provide for a yearly technology evening for parents;
  • Registration Day support.

Full-time IT Support Technicians are eligible for the following benefits:
  • Base Salary
  • Retention Stipend
  • Enrollment Incentive Stipend
  • Medical, Dental, Prescription drug, and Vision
  • Life insurance and Voluntary life insurance
  • Paid Time Off (PTO) - Vacation, Sick, Personal
  • Employer 401K Match (2.5% of Base Salary)

Total Possible Compensation Package: $50,050.00
Franklin Academy is a Drug-Free Workplace. All candidates are required to pass a mandatory drug screening and background check (https://info.flclearinghouse.com).
FRANKLIN ACADEMY IS AN EQUAL OPPORTUNITY EMPLOYER. It is the policy of Franklin Academy not to discriminate against any applicant for employment, or any employee because of age, color, sex, sexual orientation or expression, disability, national origin, race, religion, or veteran status.
Requirements
Job Requirements:
  • Demonstrates excellent communication skills including oral presentations, written skills, active listening skills and ability to motivate faculty and staff.
  • Demonstrates enthusiasm and commitment toward the job and the mission of the school.
  • Establishes excellent interpersonal skills between all constituents: being courteous, professional and, helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations.
  • Ability to organize and manage multiple priorities.
  • Ability to be at work consistently, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
  • Problem analysis and problem resolution at both a strategic and functional level.
  • Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Strives to research, evaluate and implement best practices.
  • Strong customer orientation
  • Strong track record for analyzing complex problems/issues, identifying patterns and recommending creative solutions.
  • Proactive and takes initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality.

Salary Description
$50,050.00

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