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It Helpdesk Assistant Jobs in Boca Raton, FL (NOW HIRING)

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

... and assist with IT infrastructure and security initiatives. This position requires excellent ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

... and assist with IT infrastructure and security initiatives. This position requires excellent ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...

Related

IT Administrator

West Palm Beach, FL · On-site

This role will sit in West Palm Beach and report to the Senior Director of IT, and assist our remote IT support teams with hardware and software installations and troubleshooting. This role will be ...

Related

IT Administrator

West Palm Beach, FL

This role will sit in West Palm Beach and report to the Senior Director of IT, and assist our remote IT support teams with hardware and software installations and troubleshooting. This role will be ...

Franklin Academy Foundation

IT Tech

Lake Worth, FL · On-site

$50K/yr

Overview The IT Support Technician reports to the Director of School Operations and is responsible ... helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential ...

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All JobsIt Helpdesk JobsIt Helpdesk Assistant JobsIt Helpdesk Assistant Jobs in Boca Raton, FL

It Helpdesk Assistant information

See Boca Raton, FL salary details

$9

$19

$31

How much do it helpdesk assistant jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for it helpdesk assistant in Boca Raton, FL is $19.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.92 per hour, depending on experience, location, and employer.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to frequent troubleshooting, high customer expectations, and tight deadlines. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

Can I get into an IT Helpdesk Assistant with no experience?

Entry-level IT Helpdesk Assistant positions often do not require prior experience and may accept candidates with basic computer skills and a willingness to learn. Relevant certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.
What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL? The most popular types of It Helpdesk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for It Helpdesk Assistant jobs? Cities near Boca Raton, FL with the most It Helpdesk Assistant job openings:
It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,143 per year, or $19.8 per hour.

IT Helpdesk Technician

Mapei

Deerfield Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Mapei rating

7.8

Company rating: 7.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

46th of 100 rated chemical manufacturers

Job description


Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving.
Key Responsibilities
  • Respond to help requests via phone and email, documenting issue details and user information.
  • Troubleshoot hardware and software issues using diagnostic tools and online resources.
  • Perform hands-on fixes including installations, upgrades, backups, and system configurations.
  • Maintain and update help desk records, escalating issues when necessary.
  • Conduct preventative maintenance on workstations and peripherals.
  • Follow up with users to confirm resolution and satisfaction.
  • Analyze support trends and recommend improvements.
  • Create help sheets and FAQs for end users.
  • Adhere to company policies, procedures, and safety regulations.
  • Perform other duties as assigned.

What's in it for you
  • Highly Competitive Base Pay
  • FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
  • 17 Days of paid and sick and vacation time annually (proration applies year one)
  • 401K retirement with up to 6% matching program
  • Tuition reimbursement programs
  • Excellent dental, vision programs, flex spending accounts, employer paid life insurance
  • Free tele-med physician services
  • Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.

Qualifications
  • High school diploma or GED required; associate's degree or technical training preferred.
  • 1-2 years of related experience or equivalent combination of education and training.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
  • Ability to work in a Windows environment.
  • Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIHP3
About Us
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.
CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.

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