As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
IT Help Desk Specialist
Boca Raton, FL · On-site
IT Help Desk Specialist, Boca Raton, FL We are looking for an IT Help Desk Specialist guru to ... equipment. - Assist with network, network security, including maintaining firewalls, basic ...
IT Help Desk Specialist
Boca Raton, FL · On-site
IT Help Desk Specialist, Boca Raton, FL We are looking for an IT Help Desk Specialist guru to ... equipment. - Assist with network, network security, including maintaining firewalls, basic ...
IT Help Desk Technician
Boca Raton, FL · On-site
... * Assist users with resetting passwords or login issues, mobile device questions, and email ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...
IT Help Desk Technician
Boca Raton, FL · On-site
... * Assist users with resetting passwords or login issues, mobile device questions, and email ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...
... * Assist users with resetting passwords or login issues, mobile device questions, and email ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...
... * Assist users with resetting passwords or login issues, mobile device questions, and email ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...
IT Help Desk Technician
Boca Raton, FL · On-site
... * Assist users with resetting passwords or login issues, mobile device questions, and email ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...
New
Quick apply
IT Help Desk Technician
Boca Raton, FL · On-site
... * Assist users with resetting passwords or login issues, mobile device questions, and email ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...
New
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient ... etc. * Assist with projects, implementations, and go-lives as needed. KNOWLEDGE, SKILLS, AND ...
New
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient ... etc. * Assist with projects, implementations, and go-lives as needed. KNOWLEDGE, SKILLS, AND ...
New
IT Coordinator Level 1 Healthcare
Plantation, FL · On-site
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient ... etc. * Assist with projects, implementations, and go-lives as needed. KNOWLEDGE, SKILLS, AND ...
IT Coordinator Level 1 Healthcare
Plantation, FL · On-site
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient ... etc. * Assist with projects, implementations, and go-lives as needed. KNOWLEDGE, SKILLS, AND ...
IT Coordinator Level 1 Healthcare
Plantation, FL · Hybrid
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient ... etc. * Assist with projects, implementations, and go-lives as needed. KNOWLEDGE, SKILLS, AND ...
New
Quick apply
IT Coordinator Level 1 Healthcare
Plantation, FL · Hybrid
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient ... etc. * Assist with projects, implementations, and go-lives as needed. KNOWLEDGE, SKILLS, AND ...
New
IT Specialist
Hallandale Beach, FL · On-site
$60K - $80K/yr
We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is ... Manage user accounts and device assignments. * Assist end-users with initial device setup and ...
IT Specialist
Hallandale Beach, FL · On-site
$60K - $80K/yr
We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is ... Manage user accounts and device assignments. * Assist end-users with initial device setup and ...
IT Specialist
$60K - $80K/yr
We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is ... Manage user accounts and device assignments. * Assist end-users with initial device setup and ...
IT Specialist
$60K - $80K/yr
We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is ... Manage user accounts and device assignments. * Assist end-users with initial device setup and ...
IT Help Desk Analyst
West Palm Beach, FL · On-site
Troubleshoot, train, and assist with all hardware and software. * Assist with meetings and events ... Experience with cloud-based technology and systems is preferred. * Experience with Office365 ...
Quick apply
IT Help Desk Analyst
West Palm Beach, FL · On-site
Troubleshoot, train, and assist with all hardware and software. * Assist with meetings and events ... Experience with cloud-based technology and systems is preferred. * Experience with Office365 ...
IT Help Desk Analyst
West Palm Beach, FL · On-site
$24 - $26/hr
Troubleshoot, train, and assist with all hardware and software. * Assist with meetings and events ... Experience with cloud-based technology and systems is preferred. * Experience with Office365 ...
IT Help Desk Analyst
West Palm Beach, FL · On-site
$24 - $26/hr
Troubleshoot, train, and assist with all hardware and software. * Assist with meetings and events ... Experience with cloud-based technology and systems is preferred. * Experience with Office365 ...
Troubleshoot, train, and assist with all hardware and software. * Assist with meetings and events ... Experience with cloud-based technology and systems is preferred. * Experience with Office365 ...
Troubleshoot, train, and assist with all hardware and software. * Assist with meetings and events ... Experience with cloud-based technology and systems is preferred. * Experience with Office365 ...
IT Technician
Coral Springs, FL · On-site
$55K - $75K/yr
... and assist with IT infrastructure and security initiatives. This position requires excellent ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...
Quick apply
IT Technician
Coral Springs, FL · On-site
$55K - $75K/yr
... and assist with IT infrastructure and security initiatives. This position requires excellent ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...
IT Technician
Coral Springs, FL · On-site
$55K - $75K/yr
... and assist with IT infrastructure and security initiatives. This position requires excellent ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...
Quick apply
IT Technician
Coral Springs, FL · On-site
$55K - $75K/yr
... and assist with IT infrastructure and security initiatives. This position requires excellent ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...
... Help Desk Technician to join our growing IT team. The ideal candidate will provide first-line ... Configure security policies and compliance settings. * Assist users with iPhone and Android device ...
Quick apply
... Help Desk Technician to join our growing IT team. The ideal candidate will provide first-line ... Configure security policies and compliance settings. * Assist users with iPhone and Android device ...
Associate Information Technology Family Church Network Position Overview: Under general supervision ... Rotate on-call responsibilities with fellow team members. * Assist in monitoring network ...
Associate Information Technology Family Church Network Position Overview: Under general supervision ... Rotate on-call responsibilities with fellow team members. * Assist in monitoring network ...
IT Administrator
West Palm Beach, FL · On-site
This role will sit in West Palm Beach and report to the Senior Director of IT, and assist our remote IT support teams with hardware and software installations and troubleshooting. This role will be ...
IT Administrator
West Palm Beach, FL · On-site
This role will sit in West Palm Beach and report to the Senior Director of IT, and assist our remote IT support teams with hardware and software installations and troubleshooting. This role will be ...
This role will sit in West Palm Beach and report to the Senior Director of IT, and assist our remote IT support teams with hardware and software installations and troubleshooting. This role will be ...
This role will sit in West Palm Beach and report to the Senior Director of IT, and assist our remote IT support teams with hardware and software installations and troubleshooting. This role will be ...
It Helpdesk Assistant information
See Boca Raton, FL salary details
$9.81 - $11.78
4% of jobs
$11.78 - $13.75
4% of jobs
$13.75 - $15.72
9% of jobs
$16.58 is the 25th percentile. Wages below this are outliers.
$15.72 - $17.69
17% of jobs
The median wage is $19.10 / hr.
$17.69 - $19.66
22% of jobs
$21.53 is the 75th percentile. Wages above this are outliers.
$19.66 - $21.63
20% of jobs
$21.63 - $23.60
15% of jobs
$23.60 - $25.57
3% of jobs
$25.57 - $27.54
6% of jobs
$27.54 - $29.51
0% of jobs
$29.51 - $31.48
0% of jobs
$9
$19
$31
How much do it helpdesk assistant jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for it helpdesk assistant in Boca Raton, FL is $19.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.92 per hour, depending on experience, location, and employer.
What is the difference between It Helpdesk Assistant vs IT Support Technician?
| Aspect | It Helpdesk Assistant | IT Support Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ often preferred | Similar certifications, sometimes more advanced |
| Work Environment | Helpdesk, office-based, remote support | On-site troubleshooting, technical support |
| Job Responsibilities | Responding to user queries, basic troubleshooting | Diagnosing and fixing hardware/software issues |
| Industry Usage | Common in corporate and educational settings | Used across various industries requiring technical support |
While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.
Is a helpdesk assistant a stressful job?
A helpdesk assistant role can be stressful due to frequent troubleshooting, high customer expectations, and tight deadlines. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
What does an IT Helpdesk Assistant do?
An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.
What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?
IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.
What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?
To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.
Can I get into an IT Helpdesk Assistant with no experience?
Entry-level IT Helpdesk Assistant positions often do not require prior experience and may accept candidates with basic computer skills and a willingness to learn. Relevant certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.
What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL? The most popular types of It Helpdesk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for It Helpdesk Assistant jobs? Cities near Boca Raton, FL with the most It Helpdesk Assistant job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 7 days ago
Mapei rating
7.8
Based on 19 frontline employees who took The Breakroom Quiz
46th of 100 rated chemical manufacturers
Job description
Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving.
Key Responsibilities
- Respond to help requests via phone and email, documenting issue details and user information.
- Troubleshoot hardware and software issues using diagnostic tools and online resources.
- Perform hands-on fixes including installations, upgrades, backups, and system configurations.
- Maintain and update help desk records, escalating issues when necessary.
- Conduct preventative maintenance on workstations and peripherals.
- Follow up with users to confirm resolution and satisfaction.
- Analyze support trends and recommend improvements.
- Create help sheets and FAQs for end users.
- Adhere to company policies, procedures, and safety regulations.
- Perform other duties as assigned.
What's in it for you
- Highly Competitive Base Pay
- FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
- 17 Days of paid and sick and vacation time annually (proration applies year one)
- 401K retirement with up to 6% matching program
- Tuition reimbursement programs
- Excellent dental, vision programs, flex spending accounts, employer paid life insurance
- Free tele-med physician services
- Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.
Qualifications
- High school diploma or GED required; associate's degree or technical training preferred.
- 1-2 years of related experience or equivalent combination of education and training.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
- Ability to work in a Windows environment.
- Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIHP3
About Us
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.
CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.
About MAPEI
Sourced by ZipRecruiter
Industry
Chemical manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Deerfield Beach, FL, US