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Senior It Helpdesk Jobs in Boca Raton, FL (NOW HIRING)

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

Ghostpunch Games

Senior IT Administrator

Sunrise, FL · On-site

$80K - $108K/yr

The Senior IT Administrator will be responsible for providing technical support and project ... The IT Help Desk role offers an exciting opportunity to engage with cutting-edge technologies ...

Lamark Media

Senior IT Specialist

Boca Raton, FL · On-site

$80K - $90K/yr

... Senior IT Specialist to join our team and play a key role in delivering efficient, reliable ... Help administer and manage Microsoft 365 Exchange, Entra, JAMF environments. * Help manage system ...

Cubic Corporation

Senior IT Architect

Wellington, FL · On-site

$130 - $190/hr

... to help promote mission success and safety for those who serve their nation. Led by our talented ... Job Summary:The Senior IT Architect is a subject matter expert in the design and delivery of ...

Lamark Media

Senior IT Specialist

Boca Raton, FL · On-site

$85 - $120/hr

... Senior IT Specialist to join our team and play a key role in delivering efficient, reliable ... Help administer and manage Microsoft 365 Exchange, Entra, JAMF environments. * Help manage system ...

Lamark Media

Senior IT Specialist

Boca Raton, FL · On-site

$80K - $90K/yr

... Senior IT Specialist to join our team and play a key role in delivering efficient, reliable ... Help administer and manage Microsoft 365 Exchange, Entra, JAMF environments. * Help manage system ...

TeamLogic IT

Senior IT Technician

Boca Raton, FL · On-site

$60K - $75K/yr

The Senior IT Technician addresses customer computing needs and resolves assigned service requests, monitors site performance and up-time through ongoing customer communication and feedback. The ...

BlueTeam

Sr. IT Manager

Boca Raton, FL · On-site

$100K - $120K/yr

Job Title: Sr. IT Manager Department : IT Reports To: President FLSA Status : Exempt Company Summary BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction ...

BlueTeam

Sr. IT Manager

Boca Raton, FL · On-site

$100K - $120K/yr

Job Title: Sr. IT Manager Department : IT Reports To: President FLSA Status : Exempt Company Summary BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction ...

Blue Team Corp

Sr. IT Manager

Boca Raton, FL · On-site

$110 - $170/hr

SUMMARY The Sr. Manager of Information Technology will be responsible for the development, maintenance, architecture, infrastructure, and security of all technology applications in support of the ...

TeamLogic IT

Senior IT Technician

West Palm Beach, FL · On-site

$70K - $95K/yr

Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred ...

Neshent Technologies

IT Technician

West Park, FL

Escalate complex technical issues to senior IT support teams. * Provide professional and timely support to end users during the rollout. Required Qualifications * Entry-level IT experience ...

Neshent Technologies

IT Technician

Miramar, FL

Escalate complex technical issues to senior IT support teams. * Provide professional and timely support to end users during the rollout. Required Qualifications * Entry-level IT experience ...

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Senior It Helpdesk information

See Boca Raton, FL salary details

$12

$21

$32

How much do senior it helpdesk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for senior it helpdesk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is a senior IT helpdesk?

Senior IT Helpdesk professionals are experienced technical support specialists who handle complex IT issues, provide guidance to junior helpdesk staff, and ensure efficient resolution of hardware, software, and network problems. They often manage escalated support tickets, maintain IT documentation, and may assist in training new team members. Their deep technical knowledge and problem-solving skills help organizations maintain smooth IT operations and deliver high-quality support to end users.

How does a senior IT helpdesk typically collaborate with other IT teams within an organization?

Senior IT Helpdesk professionals often act as a bridge between end users and specialized IT teams such as network, security, or systems administration. They escalate complex issues, coordinate resolutions, and ensure clear communication between departments. This role requires strong collaboration skills to share knowledge, provide feedback on recurring issues, and contribute to process improvements. Effective teamwork helps maintain smooth IT operations and enhances user satisfaction.

What are the key skills and qualifications needed to thrive as a senior IT helpdesk, and why are they important?

To thrive as a Senior IT Helpdesk professional, you need extensive knowledge of computer hardware, software troubleshooting, networking, and a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and enterprise operating systems is typically required. Strong problem-solving, patience, and communication skills help in efficiently assisting users and mentoring junior staff. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is the difference between Senior It Helpdesk vs Help Desk Technician?

AspectSenior It HelpdeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupport teams, IT departments, enterprise environmentsHelp desks, customer support centers, small to medium businesses
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, ticket resolution, user support

The main difference between Senior It Helpdesk and Help Desk Technician lies in experience, responsibilities, and complexity of support. Senior It Helpdesk professionals handle more complex issues, provide mentorship, and often work in larger enterprise environments, while Help Desk Technicians focus on basic user support and troubleshooting in smaller or less complex settings.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL?

The most popular types of It Helpdesk jobs in Boca Raton, FL are:

Senior It Helpdesk jobs near you

IT Helpdesk Technician

MAPEI Corporation

Deerfield Beach, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Mapei rating

7.8

Company rating: 7.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

44th of 100 rated chemical manufacturers

Job description

Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving. 

Key Responsibilities

  • Respond to help requests via phone and email, documenting issue details and user information.
  • Troubleshoot hardware and software issues using diagnostic tools and online resources.
  • Perform hands-on fixes including installations, upgrades, backups, and system configurations.
  • Maintain and update help desk records, escalating issues when necessary.
  • Conduct preventative maintenance on workstations and peripherals.
  • Follow up with users to confirm resolution and satisfaction.
  • Analyze support trends and recommend improvements.
  • Create help sheets and FAQs for end users.
  • Adhere to company policies, procedures, and safety regulations.
  • Perform other duties as assigned.
What's in it for you 
  • Highly Competitive Base Pay
  • FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
  • 17 Days of paid and sick and vacation time annually (proration applies year one)
  • 401K retirement with up to 6% matching program
  • Tuition reimbursement programs
  • Excellent dental, vision programs, flex spending accounts, employer paid life insurance 
  • Free tele-med physician services  
  • Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more. 
Qualifications
  • High school diploma or GED required; associate's degree or technical training preferred.
  • 1-2 years of related experience or equivalent combination of education and training.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
  • Ability to work in a Windows environment.
  • Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIHP3

MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations.  Working for MAPEI

Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.

CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection,   click here.

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