ZipRecruiter

Log In

1

Senior It Helpdesk Jobs (NOW HIRING)

McInnis Inc.

Senior IT Helpdesk Specialist

Milford, CT · On-site

$65K - $75K/yr

Senior IT Helpdesk Specialist (Full-Time) HR & Recruiting Firm Location: Mostly In-person in Milford, CT, very Occasional Travel * Act as the main contact for IT support requests via phone, email, or ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Monitor system performance and escalate complex issues to senior IT staff or vendors as needed ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... Escalate complex problems to senior IT staff as needed. * Assist with new user onboarding and ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Monitor system performance and escalate complex issues to senior IT staff or vendors as needed ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... Escalate complex problems to senior IT staff as needed. * Assist with new user onboarding and ...

Kaseya

IT - Helpdesk Engineer

Miami, FL · On-site

The IT - Helpdesk Engineer will provide hands-on technical support, troubleshoot hardware incidents ... escalating to senior IT team members when necessary. • Take ownership of L1 and L2 issues ...

United IT

IT Helpdesk

Charles Town, WV · On-site

IT Helpdesk Location: Charles town, WV (Day 1 Onsite) Key Responsibilities Technical Support: * Respond to user inquiries via phone, email, or in-person. * Diagnose and resolve hardware, software ...

The Farmer's Dog

IT Helpdesk Technician

New York, NY · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure ... senior IT team members as necessary. * Collaborate cross-functionally to support employee ...

The Farmer's Dog

IT Helpdesk Technician

New York, NY · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure ... senior IT team members as necessary. * Collaborate cross-functionally to support employee ...

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

They are seeking a Full-Time IT Helpdesk Hero to join their tech-savvy team, responsible for providing IT support and troubleshooting to enhance the workplace environment. Responsibilities : • Join ...

next page

Showing results 1-20

People also search for

All JobsSenior It Helpdesk Jobs

Senior It Helpdesk information

See salary details

$12

$23

$33

How much do senior it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior IT Helpdesk, and why are they important?

To thrive as a Senior IT Helpdesk professional, you need extensive knowledge of computer hardware, software troubleshooting, networking, and a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and enterprise operating systems is typically required. Strong problem-solving, patience, and communication skills help in efficiently assisting users and mentoring junior staff. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

How does a Senior IT Helpdesk professional typically collaborate with other IT teams within an organization?

Senior IT Helpdesk professionals often act as a bridge between end users and specialized IT teams such as network, security, or systems administration. They escalate complex issues, coordinate resolutions, and ensure clear communication between departments. This role requires strong collaboration skills to share knowledge, provide feedback on recurring issues, and contribute to process improvements. Effective teamwork helps maintain smooth IT operations and enhances user satisfaction.

What are Senior IT Helpdesk professionals?

Senior IT Helpdesk professionals are experienced technical support specialists who handle complex IT issues, provide guidance to junior helpdesk staff, and ensure efficient resolution of hardware, software, and network problems. They often manage escalated support tickets, maintain IT documentation, and may assist in training new team members. Their deep technical knowledge and problem-solving skills help organizations maintain smooth IT operations and deliver high-quality support to end users.

What is the difference between Senior It Helpdesk vs Help Desk Technician?

AspectSenior It HelpdeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupport teams, IT departments, enterprise environmentsHelp desks, customer support centers, small to medium businesses
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, ticket resolution, user support

The main difference between Senior It Helpdesk and Help Desk Technician lies in experience, responsibilities, and complexity of support. Senior It Helpdesk professionals handle more complex issues, provide mentorship, and often work in larger enterprise environments, while Help Desk Technicians focus on basic user support and troubleshooting in smaller or less complex settings.

What cities are hiring for Senior It Helpdesk jobs? Cities with the most Senior It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most Senior It Helpdesk jobs? States with the most job openings for Senior It Helpdesk jobs include:
Senior It Helpdesk jobs near you
Senior IT Helpdesk Specialist

Senior IT Helpdesk Specialist

McInnis Inc.

Milford, CT • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Senior IT Helpdesk Specialist (Full-Time)  
HR & Recruiting Firm  
Location: Mostly In-person in Milford, CT, very Occasional Travel  

  •  Act as the main contact for IT support requests via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.
  • Provide high-priority, professional support to leadership and executives, ensuring minimal downtime.
  • Escalate complex technical issues to senior IT management or external vendors when appropriate.

Microsoft Ecosystem & Onboarding

  • Manage and support Microsoft 365, Teams, and user account administration.
  • Lead new employee onboarding, including account creation, device setup, and access management.
  • Develop and refine onboarding documentation and checklists to streamline the process.
  • Gain experience and expand skills in Microsoft Entra (Azure AD), Intune, and mobile device management (MDM) systems.

Documentation & Process Improvement

  • Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.
  • Identify recurring issues and develop long-term solutions to improve system reliability.
  • Suggest and collaborate ideas for new tools, systems, and workflow improvements.

Maintenance & Security

  • Perform regular system updates, monitoring, and backups.
  • Manage user access controls and maintain compliance with IT policies.
  • (Bonus) Contribute to cybersecurity and endpoint protection initiatives.

Project Support

  • Support IT setup and system configuration for new office or client locations (occasional travel).
  • Assist in technology rollouts and adoption of new solutions.
Qualifications

Required:

  • 3+ years of IT support or helpdesk experience.
  • Proficiency with Microsoft 365, Windows OS, and general networking fundamentals.
  • Excellent troubleshooting and communication skills, including experience supporting leadership and executive-level users.
  • Strong documentation and process improvement abilities.
  • Ability to work collaboratively in a remote, fast-paced environment.

Preferred:

  • Experience working in startup or rapidly growing business environments.
  • Familiarity with Microsoft Entra (Azure AD), Intune, and MDM concepts, and interest in growing into these areas.
  • Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk).
  • Basic understanding of IT security best practices.
  • Bonus Skills
    • Prior experience working within restaurant, HR & recruiting, or municipal industries (bonus).
    • Experience with macOS environments (bonus).
    • Knowledge of SharePoint (bonus, not required).

Hours & Compensation  

  • Commitment: Full-time, on-site in Milford, CT, with occasional travel as required 
  • Compensation: Competitive salary (depending on experience)  
  • Comprehensive Health, Dental, & Vision 
  • Paid Time Off 
  • Sick time 
  • Holidays 
  • Life Insurance 
  • 401k Contributions 
  • Charity Matching 

Join us in this exciting opportunity to make a meaningful impact on our clients. Apply today and become an integral part of our dynamic team!  

IND126

Powered by JazzHR

ESwQOhf2hm