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Senior It Helpdesk Jobs (NOW HIRING)

Lisinski Law Firm

IT Helpdesk Technician

Dublin, OH · On-site

Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service ... Escalate complex technical issues to senior IT staff or external vendors and collaborate on timely ...

IN2U

IT Helpdesk

Los Angeles, CA

$34.56 - $38.40/hr

IT Help Desk Specialist (On-Site) Location : Los Angeles, California Work Arrangement: 100% On-Site (Remote work is not available) Position Overview We are seeking an IT Help Desk Specialist to ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Monitor system performance and escalate complex issues to senior IT staff or vendors as needed ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of contact for all ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Monitor system performance and escalate complex issues to senior IT staff or vendors as needed ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of contact for all ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Description Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

ONSITE POSITION IN RENO, NEVADA IT Helpdesk Technician * Company: Bluetree Practice Services * Location: Reno, NV (100% Onsite Role) * Job Type: Full-Time * Pay: $20.00 - $27.00 per hour (Depending ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

Vitron Manufacturing

Be Seen First

IT Helpdesk Technician

Phoenix, AZ · On-site

$55K - $65K/yr

Monitor system performance and escalate complex issues to senior IT staff or vendors as needed ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

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Senior It Helpdesk information

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How much do senior it helpdesk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Senior It Helpdesk vs Help Desk Technician?

AspectSenior It HelpdeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupport teams, IT departments, enterprise environmentsHelp desks, customer support centers, small to medium businesses
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, ticket resolution, user support

The main difference between Senior It Helpdesk and Help Desk Technician lies in experience, responsibilities, and complexity of support. Senior It Helpdesk professionals handle more complex issues, provide mentorship, and often work in larger enterprise environments, while Help Desk Technicians focus on basic user support and troubleshooting in smaller or less complex settings.

How does a senior IT helpdesk typically collaborate with other IT teams within an organization?

Senior IT Helpdesk professionals often act as a bridge between end users and specialized IT teams such as network, security, or systems administration. They escalate complex issues, coordinate resolutions, and ensure clear communication between departments. This role requires strong collaboration skills to share knowledge, provide feedback on recurring issues, and contribute to process improvements. Effective teamwork helps maintain smooth IT operations and enhances user satisfaction.

What are the key skills and qualifications needed to thrive as a senior IT helpdesk, and why are they important?

To thrive as a Senior IT Helpdesk professional, you need extensive knowledge of computer hardware, software troubleshooting, networking, and a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and enterprise operating systems is typically required. Strong problem-solving, patience, and communication skills help in efficiently assisting users and mentoring junior staff. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is a senior IT helpdesk?

Senior IT Helpdesk professionals are experienced technical support specialists who handle complex IT issues, provide guidance to junior helpdesk staff, and ensure efficient resolution of hardware, software, and network problems. They often manage escalated support tickets, maintain IT documentation, and may assist in training new team members. Their deep technical knowledge and problem-solving skills help organizations maintain smooth IT operations and deliver high-quality support to end users.
What cities are hiring for Senior It Helpdesk jobs? Cities with the most Senior It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most Senior It Helpdesk jobs? States with the most job openings for Senior It Helpdesk jobs include:
Senior It Helpdesk jobs near you

IT Helpdesk Technician

Lisinski Law Firm

Dublin, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

About The Lisinski Law Firm
Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and "Changing as Many Lives as Possible."
About the Role
Join Lisinski Law Firm as an IT Helpdesk Technician and play an essential role in keeping our growing team connected, productive, and empowered. As a frontline technology partner, you will deliver responsive, high-quality support to employees working both remotely and in our Dublin, Ohio office. From troubleshooting end-user devices and supporting Microsoft 365 services to maintaining access to critical IT systems, your expertise will help ensure a seamless technology experience across the Firm. Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service-driven environment that values innovation, continuous improvement, and dependable technology solutions.
Your Key Contributions
  • Provide Tier 1 and Tier 2 technical support, resolving end-user issues and service requests within established SLAs.
  • Administer Microsoft 365 user accounts, including provisioning, modifications, deactivations, and application support.
  • Troubleshoot hardware, software, Microsoft 365, and third-party applications across the firm's technology environment.
  • Support authentication, identity management, and security initiatives, including SSO and compliance with established security standards.
  • Diagnose, repair, deploy, image, and upgrade desktops, laptops, peripherals, and end-user devices.
  • Install, configure, and troubleshoot printers, multifunction devices, and basic network connectivity issues, escalating when appropriate.
  • Escalate complex technical issues to senior IT staff or external vendors and collaborate on timely resolution.
  • Maintain accurate documentation of IT assets, system configurations, incidents, resolutions, and support activity within the HALO ticketing system.
  • Identify recurring technical issues, assist with root cause analysis, and contribute to continuous service improvement.
  • Develop and maintain IT knowledge base articles, standard operating procedures, reports, and other technical documentation.

What Makes You a Great Fit
  • Associate's degree in Information Technology or a related field, or equivalent hands-on experience
  • 1-3 years of relevant experience, including internships or coursework
  • Working knowledge of Microsoft 365 services including Teams, SharePoint, Exchange Online, and OneDrive.
  • Familiarity with IT ticketing and problem management platforms
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and general Layer 2/3 troubleshooting principles.
  • Familiarity with printer and peripheral hardware setup and support.
  • Responds promptly to support requests, takes ownership of Tier 1 and Tier 2 issues, and works toward timely resolution within established SLAs.
  • Partners with senior IT staff, the IT Security team, external vendors, and end users to resolve issues and maintain reliable technology services.
  • Uses available tools, technical knowledge, documentation, and problem-solving skills to diagnose hardware, software, authentication, and connectivity issues, escalating only when needed.
  • Provides dependable, accurate, and professional support; protects sensitive system and user information; and maintains clear documentation of incidents, assets, and resolutions.
  • Proficiency with Windows operating systems; working knowledge of macOS.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent verbal and written communication skills; ability to explain technical concepts clearly to non-technical users.
  • Ability to manage multiple priorities and remain composed under deadline in a fast-paced environment.
  • Genuine commitment to delivering exceptional customer service and positive end-user experience.

Work Schedule
  • Monday through Friday, 8:30 AM - 5:30 PM Local Time

How You'll Benefit
Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.
  • 401k Match
  • Medical, Dental, & Vision Insurance
  • Options for Health Savings Account or Flexible Spending Account
  • Dependent Care FSA
  • Basic Life Insurance
  • Voluntary Life & AD&D
  • Disability Insurance
  • Voluntary Accident Insurance
  • Voluntary Hospital Indemnity Insurance
  • Employee Assistance Program
  • Calm App Subscription

Our Firm
At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.
Our Values
At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.
The pay range for this role is:
$25.10-$26.53/hour

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