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Senior It Helpdesk Jobs (NOW HIRING)

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Hays Electrical Services

IT Helpdesk

Houston, TX · On-site

Wichita Falls Helpdesk Role We are seeking a Tier 2 IT Support Technician to serve as the primary on-site IT presence. This role provides Tier 1 and Tier 2 technical support to end users while ...

cyberThink, Inc.

IT Helpdesk

San Jose, CA · On-site

IT Helpdesk Location: San Jose, CA,95134-(5 days Onsite/week) Duration: 6 Months+ Work Hours: 08:00am ~ 17:00pm (subject to changed) Job Summary: Responsibilities: * Installing and configuring ...

Strivector

IT Helpdesk Analyst

Santa Barbara, CA · On-site

IT Helpdesk Analyst Strivector Corp is a National Recruiting and Staffing agency established in 2012 and headquartered in Austin, Texas. We are a preferred partner for several Fortune 500 companies ...

Barry Wehmiller Group

IT Helpdesk

Dallas, TX

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Barry-Wehmiller Companies

IT Helpdesk

Dallas, TX · On-site

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

Utilitra

IT Helpdesk Technician I

Edwardsville, IL

$50K - $60K/yr

Job Title: IT Help Desk Technician I Status: Full-time/Exempt Reports to: Senior IT Manager Work Schedule : M-F (flexible hours) Compensation: $50,000-60,000 per year This pay range encompasses ...

Barry-Wehmiller

IT Helpdesk

Dallas, TX · On-site

IT Service Desk Analyst When you join Design Group as a Service Desk Analyst, you are joining a ... In this role, you will work with a team of industry experts to help the world's leading companies ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Woongjin, INC.

IT Helpdesk

San Jose, CA · On-site

$56K/yr

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Utilitra

IT Helpdesk Technician I

Edwardsville, IL · On-site

$50K - $60K/yr

Job Title: IT Help Desk Technician I Status: Full-time/Exempt Reports to: Senior IT Manager Work Schedule : M-F (flexible hours) Compensation: $50,000-60,000 per year This pay range encompasses ...

Luzerne County

IT Support Specialist II

Wilkes Barre, PA · On-site

$53K/yr

Description This is an intermediate hybrid role that functions between the IT helpdesk and senior IT Operations staff, performs basic administration of backend IT systems and serves as a Tier 2 ...

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Senior It Helpdesk information

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How much do senior it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior IT Helpdesk, and why are they important?

To thrive as a Senior IT Helpdesk professional, you need extensive knowledge of computer hardware, software troubleshooting, networking, and a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and enterprise operating systems is typically required. Strong problem-solving, patience, and communication skills help in efficiently assisting users and mentoring junior staff. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

How does a Senior IT Helpdesk professional typically collaborate with other IT teams within an organization?

Senior IT Helpdesk professionals often act as a bridge between end users and specialized IT teams such as network, security, or systems administration. They escalate complex issues, coordinate resolutions, and ensure clear communication between departments. This role requires strong collaboration skills to share knowledge, provide feedback on recurring issues, and contribute to process improvements. Effective teamwork helps maintain smooth IT operations and enhances user satisfaction.

What are Senior IT Helpdesk professionals?

Senior IT Helpdesk professionals are experienced technical support specialists who handle complex IT issues, provide guidance to junior helpdesk staff, and ensure efficient resolution of hardware, software, and network problems. They often manage escalated support tickets, maintain IT documentation, and may assist in training new team members. Their deep technical knowledge and problem-solving skills help organizations maintain smooth IT operations and deliver high-quality support to end users.

What is the difference between Senior It Helpdesk vs Help Desk Technician?

AspectSenior It HelpdeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupport teams, IT departments, enterprise environmentsHelp desks, customer support centers, small to medium businesses
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, ticket resolution, user support

The main difference between Senior It Helpdesk and Help Desk Technician lies in experience, responsibilities, and complexity of support. Senior It Helpdesk professionals handle more complex issues, provide mentorship, and often work in larger enterprise environments, while Help Desk Technicians focus on basic user support and troubleshooting in smaller or less complex settings.

What cities are hiring for Senior It Helpdesk jobs? Cities with the most Senior It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most Senior It Helpdesk jobs? States with the most job openings for Senior It Helpdesk jobs include:
Senior It Helpdesk jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

Western Montana Clinic

Missoula, MT

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description

At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families.

We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location. 

     Monday - Friday; occasional evenings or weekends may be required

     This position is in-person on location at 500 W Broadway Street, Missoula Montana

In the IT Helpdesk Technician position, you will:

  • Provide friendly, respectful, and professional support to employees experiencing technical issues
  • Answer Helpdesk calls, emails, and support requests in a timely and customer-focused manner
  • Listen carefully to user concerns and communicate technical information in a clear and understandable way
  • Troubleshoot basic hardware, software, printer, phone, and account-related issues
  • Escalate more advanced technical problems appropriately when necessary
  • Document support requests accurately within the Helpdesk ticketing system
  • Assist with setup, deployment, and maintenance of computers and related equipment
  • Support IT projects and other departmental tasks as assigned

Benefits offered:

  • Health insurance
  • Life insurance
  • Paid vacation
  • Holiday pay
  • Sick pay
  • 401(k) Plan + match
  • Voluntary benefits - dental, vision, disability
  • Employee assistance program

Minimum Requirements for the IT Helpdesk Technician position:

  • High school diploma or equivalent
  • Helpdesk or IT support experience required
  • Technical coursework, certifications, or college education in Information Technology strongly preferred
  • Willing to train candidate who demonstrates strong communication skills, professionalism, and a willingness to learn

The successful IT Helpdesk Technician candidate will be subject to a background check.

An Equal Opportunity Employer 

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