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Senior It Helpdesk Jobs (NOW HIRING)

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 ... to Senior level management. External customer support ranges from general website support ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 ... to Senior level management. External customer support ranges from general website support ...

Impact Business Technology

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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

Raymond Corporation

IT Helpdesk 1

Addison, TX

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

DA Carter Services

IT Helpdesk Technician

Conyers, GA · Remote

$70K - $85K/yr

Escalate unresolved issues to senior IT staff as appropriate * Provide accurate information about ... experience in a help desk or IT support role * Strong troubleshooting and analytical skills

The Raymond Corporation

IT Helpdesk 1

Addison, TX

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

Axis

IT Helpdesk Intern

Chelmsford, MA · On-site

$18/hr

Job Title IT Helpdesk Intern Job introduction i n italic including: Your future in IT starts here ... Shadow senior team members * Involvement in ongoing IT projects * Perform additional tasks as ...

Black Box Corporation

IT Helpdesk

Rayville, LA

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Node.Digital

IT Helpdesk Support

Herndon, VA · On-site

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us We are a technology consulting and engineering firm specializing in Intelligent Automation ...

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Senior It Helpdesk information

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How much do senior it helpdesk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for senior it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Senior It Helpdesk vs Help Desk Technician?

AspectSenior It HelpdeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupport teams, IT departments, enterprise environmentsHelp desks, customer support centers, small to medium businesses
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, ticket resolution, user support

The main difference between Senior It Helpdesk and Help Desk Technician lies in experience, responsibilities, and complexity of support. Senior It Helpdesk professionals handle more complex issues, provide mentorship, and often work in larger enterprise environments, while Help Desk Technicians focus on basic user support and troubleshooting in smaller or less complex settings.

How does a senior IT helpdesk typically collaborate with other IT teams within an organization?

Senior IT Helpdesk professionals often act as a bridge between end users and specialized IT teams such as network, security, or systems administration. They escalate complex issues, coordinate resolutions, and ensure clear communication between departments. This role requires strong collaboration skills to share knowledge, provide feedback on recurring issues, and contribute to process improvements. Effective teamwork helps maintain smooth IT operations and enhances user satisfaction.

What are the key skills and qualifications needed to thrive as a senior IT helpdesk, and why are they important?

To thrive as a Senior IT Helpdesk professional, you need extensive knowledge of computer hardware, software troubleshooting, networking, and a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and enterprise operating systems is typically required. Strong problem-solving, patience, and communication skills help in efficiently assisting users and mentoring junior staff. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is a senior IT helpdesk?

Senior IT Helpdesk professionals are experienced technical support specialists who handle complex IT issues, provide guidance to junior helpdesk staff, and ensure efficient resolution of hardware, software, and network problems. They often manage escalated support tickets, maintain IT documentation, and may assist in training new team members. Their deep technical knowledge and problem-solving skills help organizations maintain smooth IT operations and deliver high-quality support to end users.
What cities are hiring for Senior It Helpdesk jobs? Cities with the most Senior It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most Senior It Helpdesk jobs? States with the most job openings for Senior It Helpdesk jobs include:
Senior It Helpdesk jobs near you

IT Helpdesk II

Lucayan Technology Solutions LLC

Honolulu, HI • On-site

Full-time

Re-posted 26 days ago

Job description

About Lucayan Technology Solutions LLC
Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.
Location: Honolulu, Hawaii
Reports To: IT Security Manager
Company: Lucayan Technology Solutions LLC
Employment Type: Full-Time, On-Site
Clearance: Secret Clearance
Job Summary
The IT Helpdesk II technician will provide advanced (Tier 2) technical support within a fast-paced, security-conscious environment. This position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in accordance with cybersecurity protocols and compliance standards.
Key Responsibilities
  • Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person.
  • Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues.
  • Coordinate with third-party vendors and service providers for specialized support and warranty services.
  • Provide support for server and network infrastructure, including connectivity issues, server failures, and network performance concerns.
  • Assist with configuration and management of network devices such as routers, switches, and firewalls.
  • Monitor network performance and security, addressing issues proactively.
  • Manage user accounts and permissions in Active Directory and other enterprise systems, including account creation, modification, and deactivation.
  • Resolve complex login and access control issues, including advanced password resets and multi-factor authentication.
  • Provide advanced support for enterprise software applications, including installation, configuration, troubleshooting, and performance optimization.
  • Assist with software updates, patches, and upgrades to ensure security and compatibility.
  • Provide technical support during organizational events, ensuring stable IT operations and connectivity.
  • Assist with setup, configuration, and troubleshooting of specialized event-related IT equipment.
  • Create and maintain detailed documentation for complex issues, solutions, procedures, and system configurations.
  • Develop and update knowledge base articles to assist Level 1 Help Desk staff and end users.
  • Mentor and train Level 1 Help Desk staff, sharing knowledge and providing technical guidance.
  • Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems.
  • Monitor Help Desk performance metrics, such as ticket resolution times, system uptime, and user satisfaction.
  • Generate detailed reports and recommend process improvements and technology enhancements based on performance data.
  • Collaborate with other IT teams to address cross-functional issues and improve service delivery.

Qualifications
Required:
  • Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
  • Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment.
  • Clearance: U.S. citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance.
    • Active Security Clearance or higher
  • Certifications (DoD 8570 IAT Level II requirement): One of the following required within 6 months of hire:
    • CompTIA Security+ CE
    • CompTIA CySA+
    • Cisco CCNA Security
    • Equivalent IAT Level II certification
  • Training Requirements (must be completed within 30 days of hire, then annually):
    • DoD Cyber Awareness / IA Training
    • DoD AT Level I (Anti-Terrorism Awareness)
    • OPSEC Awareness Training (Level I)
    • iWATCH Training

Preferred:
  • Active DoD security clearance (Secret or higher).
  • Experience with NIST SP 800-171, DFARS, or CMMC frameworks.
  • Familiarity with enterprise-level software applications and IT ticketing systems.
  • Prior experience supporting government or defense contracting environments.

Work Conditions
  • Onsite work required at our Honolulu, Hawaii location.
  • Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays.
  • Occasional after-hours or on-call support may be required for outages, upgrades, or security incidents.
  • Physical ability to lift up to 25 lbs and assist with IT equipment setup and movement.

Apply today to join a high-performing, mission-driven team supporting national security through advanced IT and cybersecurity solutions!

Apply