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It Helpdesk Associate Jobs in Boca Raton, FL (NOW HIRING)

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and ... High school diploma or GED required; associate's degree or technical training preferred. * 1-2 ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Ensure all help desk tickets are assigned, updated, and resolved within established service level ... Microsoft Certified Solutions Associate (MCSA) * Microsoft Certified Desktop Support Technician ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Ensure all help desk tickets are assigned, updated, and resolved within established service level ... Microsoft Certified Solutions Associate (MCSA) * Microsoft Certified Desktop Support Technician ...

ChenMed, LLC

Associate IT Architect

Miami, FL · On-site

$108K - $154K/yr

The Associate IT Architect is a hands-on technical leadership role. You will direct, design, and support software projects across ChenMed, partnering with product, engineering, and business ...

Celsius

Associate IT Project Manager

Boca Raton, FL · On-site

$93K - $110K/yr

... Associate IT Project Manager On-site Full Time Boca Raton, Florida, United States People ... help drive project execution, coordinate resources, manage project documentation, and support ...

Polo Club

IT Technician

Boca Raton, FL · On-site

Summary: The IT Technician role is responsible for assisting the technology department in the ... Associate degree or equivalent from two-year College or technical school. A minimum of one year ...

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How much do it helpdesk associate jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for it helpdesk associate in Boca Raton, FL is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.79 per hour, depending on experience, location, and employer.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL? The most popular types of It Helpdesk jobs in Boca Raton, FL are:
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It Helpdesk Associate jobs near you

IT Helpdesk Technician

MAPEI Corporation

Deerfield Beach, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Mapei rating

7.8

Company rating: 7.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

46th of 100 rated chemical manufacturers

Job description

Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving. 

Key Responsibilities

  • Respond to help requests via phone and email, documenting issue details and user information.
  • Troubleshoot hardware and software issues using diagnostic tools and online resources.
  • Perform hands-on fixes including installations, upgrades, backups, and system configurations.
  • Maintain and update help desk records, escalating issues when necessary.
  • Conduct preventative maintenance on workstations and peripherals.
  • Follow up with users to confirm resolution and satisfaction.
  • Analyze support trends and recommend improvements.
  • Create help sheets and FAQs for end users.
  • Adhere to company policies, procedures, and safety regulations.
  • Perform other duties as assigned.
What's in it for you 
  • Highly Competitive Base Pay
  • FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
  • 17 Days of paid and sick and vacation time annually (proration applies year one)
  • 401K retirement with up to 6% matching program
  • Tuition reimbursement programs
  • Excellent dental, vision programs, flex spending accounts, employer paid life insurance 
  • Free tele-med physician services  
  • Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more. 
Qualifications
  • High school diploma or GED required; associate's degree or technical training preferred.
  • 1-2 years of related experience or equivalent combination of education and training.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
  • Ability to work in a Windows environment.
  • Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIHP3

MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations.  Working for MAPEI

Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.

CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection,   click here.

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