IT Helpdesk Clerk
Miami, FL · On-site
Answer and direct incoming IT support calls and emails. * Create and manage service cases in the ticketing system. * Provide basic troubleshooting for common IT issues (e.g., password resets ...
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IT Helpdesk Clerk
Miami, FL · On-site
Answer and direct incoming IT support calls and emails. * Create and manage service cases in the ticketing system. * Provide basic troubleshooting for common IT issues (e.g., password resets ...
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
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IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
Quick apply
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
Vision insurance About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the ...
Quick apply
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
Vision insurance About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
IT Systems Administrator
Miami, FL · On-site
Key responsibilities encompass addressing IT Helpdesk requests, administering our M365 environment, performing hardware and software upgrades, resolving system errors, and supporting the deployment ...
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IT Systems Administrator
Miami, FL · On-site
Key responsibilities encompass addressing IT Helpdesk requests, administering our M365 environment, performing hardware and software upgrades, resolving system errors, and supporting the deployment ...
IT Systems Administrator
Miami, FL · On-site
Key responsibilities encompass addressing IT Helpdesk requests, administering our M365 environment, performing hardware and software upgrades, resolving system errors, and supporting the deployment ...
IT Systems Administrator
Miami, FL · On-site
Key responsibilities encompass addressing IT Helpdesk requests, administering our M365 environment, performing hardware and software upgrades, resolving system errors, and supporting the deployment ...
Key responsibilities encompass addressing IT Helpdesk requests, administering our M365 environment, performing hardware and software upgrades, resolving system errors, and supporting the deployment ...
Key responsibilities encompass addressing IT Helpdesk requests, administering our M365 environment, performing hardware and software upgrades, resolving system errors, and supporting the deployment ...
Associate's degree preferred. * Minimum 2 years' experience (3 years preferred) in a windows-based IT help desk role supporting users in a corporate environment. Experience working within ticketing ...
Associate's degree preferred. * Minimum 2 years' experience (3 years preferred) in a windows-based IT help desk role supporting users in a corporate environment. Experience working within ticketing ...
IT Support Specialist
Sunrise, FL · On-site
$60K - $65K/yr
... an IT Helpdesk or Support role • Excellent customer service skills with a 150% user-first mindset • Strong troubleshooting skills for Windows 10/11, Microsoft Office 365, Teams, printers, and ...
IT Support Specialist
Sunrise, FL · On-site
$60K - $65K/yr
... an IT Helpdesk or Support role • Excellent customer service skills with a 150% user-first mindset • Strong troubleshooting skills for Windows 10/11, Microsoft Office 365, Teams, printers, and ...
IT Coordinator
Tamarac, FL · On-site
... or Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and technical experience. * 0-2 years of experience in an IT support, help ...
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IT Coordinator
Tamarac, FL · On-site
... or Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and technical experience. * 0-2 years of experience in an IT support, help ...
IT Coordinator (Full-Time)
Miami, FL · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is ... Working knowledge of PC skills including MS Word, Excel, and helpdesk/ticketing systems.
New
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IT Coordinator (Full-Time)
Miami, FL · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is ... Working knowledge of PC skills including MS Word, Excel, and helpdesk/ticketing systems.
New
Helpdesk IT Support Specialist Level II
Miami, FL · On-site
$40K - $65K/yr
... IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.
Quick apply
Helpdesk IT Support Specialist Level II
Miami, FL · On-site
$40K - $65K/yr
... IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.
Helpdesk IT Support Specialist Level II
Miami, FL · On-site
$40K - $65K/yr
... IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.
Quick apply
Helpdesk IT Support Specialist Level II
Miami, FL · On-site
$40K - $65K/yr
... IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.
IT Specialist
Hallandale Beach, FL · On-site
$60K - $80K/yr
We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is responsible for providing technical support to end-users, administering company devices, supporting ER ...
IT Specialist
Hallandale Beach, FL · On-site
$60K - $80K/yr
We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is responsible for providing technical support to end-users, administering company devices, supporting ER ...
IT Specialist
$60K - $80K/yr
We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is responsible for providing technical support to end-users, administering company devices, supporting ER ...
IT Specialist
$60K - $80K/yr
We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is responsible for providing technical support to end-users, administering company devices, supporting ER ...
... helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk). • Excellent ... of IT security practices and data protection regulations. Why you'll love working here At Courser ...
... helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk). • Excellent ... of IT security practices and data protection regulations. Why you'll love working here At Courser ...
IT Manager
Hialeah, FL · On-site
$86K - $105K/yr
Manage Business Associate Agreements (BAAs) and periodic security attestations for third-party ... The IT Manager utilizes technical skills daily to oversee and optimize the organization ...
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IT Manager
Hialeah, FL · On-site
$86K - $105K/yr
Manage Business Associate Agreements (BAAs) and periodic security attestations for third-party ... The IT Manager utilizes technical skills daily to oversee and optimize the organization ...
It Helpdesk Associate information
See Miami, FL salary details
$13.79 - $15.42
12% of jobs
$16.85 is the 25th percentile. Wages below this are outliers.
$15.42 - $17.06
15% of jobs
The median wage is $18.65 / hr.
$17.06 - $18.69
24% of jobs
$18.69 - $20.32
13% of jobs
$20.32 - $21.95
9% of jobs
$22.25 is the 75th percentile. Wages above this are outliers.
$21.95 - $23.58
16% of jobs
$23.58 - $25.21
5% of jobs
$25.21 - $26.84
2% of jobs
$26.84 - $28.47
3% of jobs
$28.47 - $30.10
0% of jobs
$30.10 - $31.73
1% of jobs
$13
$20
$31
How much do it helpdesk associate jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for it helpdesk associate in Miami, FL is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.98 per hour, depending on experience, location, and employer.
What is an IT Helpdesk Associate?
IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.
What skills and qualifications are needed to be an IT Helpdesk Associate?
To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?
IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.
What is the difference between It Helpdesk Associate vs IT Support Technician?
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
What are the most commonly searched types of It Helpdesk jobs in Miami, FL?
The most popular types of It Helpdesk jobs in Miami, FL are:
What are popular job titles related to It Helpdesk Associate jobs in Miami, FL?
For It Helpdesk Associate jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Miami, FL look for?
The top searched job categories for It Helpdesk Associate jobs in Miami, FL are:
What cities near Miami, FL are hiring for It Helpdesk Associate jobs?
Cities near Miami, FL with the most It Helpdesk Associate job openings:
Job description
Key Responsibilities
- Answer and direct incoming IT support calls and emails.
- Create and manage service cases in the ticketing system.
- Provide basic troubleshooting for common IT issues (e.g., password resets, connectivity problems).
- Escalate more complex technical issues to the appropriate IT teams.
- Assist with minimal hands-on IT tasks, such as setting up workstations or peripherals.
- Perform clerical and administrative duties, including data entry, maintaining IT inventory records, and organizing documents.
- Schedule IT-related appointments and coordinate meetings.
- Assist with procurement and tracking of IT supplies and equipment.
- Maintain documentation of common support issues and resolutions.
Qualifications
- Strong customer service and communication skills.
- Basic understanding of IT systems, hardware, and software.
- Experience with ticketing systems and service desk operations is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask, prioritize requests efficiently, and stay organized.
- Problem-solving mindset with attention to detail.
About Larkin Community Hospital
Sourced by ZipRecruiter
At Larkin, we have been serving the health care needs of South Miami, Hialeah, and the surrounding communities for more than 40 years. We take pride in the continuing tradition of caring. We remain dedicated to providing excellent medical care with the personal touch and convenience that only a community hospital offers.
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
South Miami, FL, US
Year founded
1969