Remote Cyber Security Help Desk Jobs in Boca Raton, FL

Cross Catholic Outreach is a Catholic ministry with an ecumenical staff of Catholic, Protestant, and Eastern Orthodox believers working in unity to provide food, water, housing, education, orphan support, medical care, micro-enterprise, and disaster relief, and the love of our Lord Jesus Christ to the poorest of the poor in more than 30 countries around the world. We believe strongly in unifying Christians in this mission of mercy, and we believe that creating a welcoming work environment for all Christian faiths is essential to achieving our ministry goals.

Best Christian Workplace Certified 2026

Position Title: Cyber Security Analyst

Department: Technology Services

Reports to: Associate Director of IT Services

Position Location: (Office, Remote,)

Position Summary:

Cross Catholic Outreach is currently seeking a skilled and detail-oriented Cyber Security Analyst to join our organization. Candidates should have at least 5 years of experience in cybersecurity or information security. This position is responsible for monitoring, analyzing, and responding to cyber threats that pose a risk to organizational systems, data, and users.

The Cyber Security Analyst will monitor security tools and platforms, investigate alerts, conduct vulnerability assessments, assist with incident response, and support the implementation of security controls across the enterprise. This role partners closely with IT Services and cross-functional teams to strengthen the organization’s security posture, ensure compliance with best practices, and protect sensitive information.

The team member will assist with security audits, prepare monthly security reports for the Associate Director of IT Services, and contribute to the continuous improvement of cybersecurity policies and procedures. The candidate should be analytical, task-oriented, and possess strong time-management skills.

The position typically requires a standard 40-hour work week; however, occasional after-hours support may be required during incidents or periods of high demand.

Educational or Certification Requirements:

• Bachelor’s degree in information technology, computer science, or equivalent with 5 years of experience.
• AA in Information Technology with 7 years’ experience.

· CompTIA Security+, CompTIA CySA+, SSCP certification preferred.

Experience Requirements:

· Information Technology with at least 5 years’ experience.

• Experience with incident response, vulnerability assessments/scanners, EDR/MDR solutions, intrusion detection and prevention systems, information security methodologies, authentication protocols, and different attack types.
• Experience with routers, firewalls, and switches.

Knowledge, Skills, & Character Required:

· Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of the ministry.

· Feels a calling to serve God through serving Cross Catholic Outreach in this capacity.

· Believes in and supports the mission and ministry of Cross Catholic Outreach and agrees with the conduct policies and conduct expectations of Cross Catholic Outreach.

· Experience with Windows Servers and Windows desktop operating systems.

· Knowledge of Microsoft Active Directory and Microsoft Entra ID.

• Familiarity with compliance frameworks (e.g., NIST, ISO 27001, GDPR)

· Working knowledge of cybersecurity methodologies, threat analysis, and remediation techniques.

· Strong knowledge of internet technologies, TCP / IP protocols, and network security principles.

· Ability to work both independently and in a team environment while following departmental policies and procedures.

· Skilled in time management and task oriented.

· Detail-oriented with the ability to multitask effectively.

· Occasionally required to stand, walk, stoop, kneel, crouch, or crawl.

· Must frequently lift and/or move up to 30 pounds.

Duties:

• Monitor security systems (SIEM, EDR/MDR, vulnerability scanners) and analyze alerts to detect potential threats.
• Investigate security incidents in collaboration with the Incident Response Team, perform root-cause analysis, and assist in containment, remediation, and recovery efforts.
• Work with third-party vendors to monitor and resolve security issues and/or threats to the organization
• Review system configurations to ensure compliance with security standards and organizational policies.
• Assist with the development and implementation of cybersecurity controls and best practices.
• Support risk assessments and provide data-driven recommendations on identified security gaps.
• Maintain documentation, including relating to incidents, vulnerabilities, remediation activities, policies, plans, and playbooks.
• Ensure all computers and systems are operated, maintained, and disposed of securely.
• Prepare monthly security metrics and reports for leadership.
• Collaborate with IT Services and other departments to resolve security-related issues.
• Use Help Desk ticketing software to document and track security requests and incidents through resolution.
• Conduct penetration testing and vulnerability assessments of applications, operating systems, and network infrastructure.

· This position may require occasional domestic and/or international travel to attend meetings, trainings, conferences, or organizational events. Travel may be conducted by airplane, automobile, bus, or other reasonable means. Travel frequency is expected to be limited and scheduled in advance when possible

· Other duties as assigned