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Remote Cyber Security Help Desk Jobs in Boca Raton, FL

ITrade STEM

Cyber Security Intern

Fort Lauderdale, FL · Remote

At ITRADE STEM, we help create jobs and support the future of industries like space, technology ... Remote work flexibility This position requires ability to work in the United States without ...

ENTRANCEIQ

Technical Support Specialist

Boca Raton, FL · Remote

$45K - $60K/yr

Full-Time | Remote -- US Only About EntranceIQ We provide modern technology for gated communities ... The Role This isn't your standard help desk job. As a Technical Support Specialist, you'll be a ...

ENTRANCEIQ

Technical Support Specialist

Boca Raton, FL · Remote

$45K - $60K/yr

Full-Time | Remote -- US Only About EntranceIQ We provide modern technology for gated communities ... The Role This isn't your standard help desk job. As a Technical Support Specialist, you'll be a ...

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Qualify requests, help define plan to estimate, to scope and to develop proposals. * Analyze ... Capable of working independently and in collaboration with remote resources to meet deadlines.

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Qualify requests, help define plan to estimate, to scope and to develop proposals. * Analyze ... Capable of working independently and in collaboration with remote resources to meet deadlines.

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All JobsCyber Security Help Desk JobsRemote Cyber Security Help Desk JobsRemote Cyber Security Help Desk Jobs in Boca Raton, FL

Remote Cyber Security Help Desk information

See Boca Raton, FL salary details

$42.7K

$88.4K

$137.6K

How much do remote cyber security help desk jobs pay per year?

As of Aug 5, 2026, the average yearly pay for remote cyber security help desk in Boca Raton, FL is $88,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $106,300.00 per year, depending on experience, location, and employer.

Can you get a remote cyber security help desk job?

Yes, remote cyber security help desk jobs are available and typically require technical skills, knowledge of security tools, and certifications such as CompTIA Security+ or Cisco CCNA. These roles often involve troubleshooting security issues, providing support to users, and working with remote communication tools. Many companies offer remote positions to qualified candidates with relevant experience and certifications.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What is a remote cyber security help desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.
What are popular job titles related to Remote Cyber Security Help Desk jobs in Boca Raton, FL? For Remote Cyber Security Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote Cyber Security Help Desk jobs in Boca Raton, FL look for? The top searched job categories for Remote Cyber Security Help Desk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Cyber Security Help Desk jobs? Cities near Boca Raton, FL with the most Remote Cyber Security Help Desk job openings:
Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in Boca Raton, FL as of June 2026, with employment types broken down into 78% Full Time, 8% Part Time, 1% Temporary, and 13% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $88,415 per year, or $42.5 per hour.

Technical Support Specialist

BIS Digital

Fort Lauderdale, FL • Remote

Full-time

Re-posted 15 days ago

Job description

Position:

Technical Support Specialist

The technical support specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions. The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations.

The responsibilities of the Technical Support Specialist include but are not limited to the following:

  • Answer incoming calls and respond to customer emails in a timely manner.
  • Provide technical insight to answer and resolve customer queries.
  • Leverages all available resources to provide the best information.
  • Follows all established processes regarding request for onsite service.
  • Maintains awareness of those assigned to support the call queue.
  • Appropriately escalates issues to supervisors.
  • Routes call appriately as requested.
  • Stays current on AV products and solutions serviced by the organization.
  • Leverages remote desk top technology to assist with remote software installations
  • Other related duties as assigned

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