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Remote Cyber Security Help Desk Jobs Near Me

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

Remote The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... remote access, and internal applications. • Customer service state of mind, with the possibility ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ... Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Determine ...

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Remote Cyber Security Help Desk information

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How much do remote cyber security help desk jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

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Remote Cyber Security Help Desk jobs near you
A map of the United States highlighting the number of Remote Cyber Security Help Desk job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Cyber Security Help Desk job openings in each state, with California having the most at 2 and Alaska the least at 0.

Help Desk Technician

Astute Technology Management LLC

Columbus, OH • Hybrid

$19 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Location: Columbus, Ohio
Regular Hours: 40 per week, M-F, office open 7am to 6pm EST
Pay Range: $19.00 to $24.00 Hourly
Employment Type: Full-time
Exempt Status: Non-Exempt
PTO Classification: H1

**This position is on-site in our Columbus, Ohio office. Hybrid privilege available after 90 days of employment.

Who We Are

At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.

Position Overview

As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.

Key Responsibilities

  • Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
  • Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.
  • Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.
  • Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.
  • Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.
  • Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.
  • Conduct and document network audits, and maintain up-to-date client infrastructure records.
  • Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.

Qualifications

  • Minimum 2 years' experience in Help Desk or Technical Support.
  • High School diploma or equivalent
  • Exemplary customer service skills and a client-first mindset.
  • CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).
  • MTA - Operating, Networking, and Security Fundamentals (or equivalent).
  • Basic network troubleshooting skills.
  • Experience supporting Windows and MacOS environments.
  • Strong communication, active listening, and problem-solving skills.
  • Ability to multi-task, adapt quickly, and work well in a team.

Benefits

  • 100% paid employee health care premium
  • 100% paid employee AD&D, STD, and LTD premiums
  • 401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
  • Low-cost dental and vision coverage
  • Financial assistance for ongoing professional development and training
  • Monthly mobile phone allowance
  • 15 days PTO annually (accrued) and Flex Time
  • 6 paid holidays
  • Client review spot bonuses

Working Conditions

  • Hybrid role requiring regular office presence
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer equipment, and similar tools

Why Astute?

We're committed to your growth and well-being. You'll join a team that values your expertise, encourages learning, and celebrates success. If you're ready to make a difference for our clients and your colleagues, we'd love to meet you.

Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT services across the region.

Apply