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Remote Cyber Security Help Desk Jobs in Raleigh, NC

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Cybersecurity Analyst - AI Trainer

Cary, NC · Remote

$50 - $100/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and setting your own schedule. We are looking for existing cybersecurity professionals to help advance ...

Enterprise Integration

Be Seen First

IT Service Desk Technician ( Night-shift / REMOTE )

Raleigh, NC · Remote

$16 - $18/hr

Service Desk Technician ( Night-shift / REMOTE ) LOCATION: REMOTE Purpose: Verbally consult with end-users to gather diagnostic information and translate and understand their technology issue(s) to ...

New

Self Help

Network Administrator

Durham, NC · Remote

This is a hybrid role, 3 days in office, 2 days remote! WHAT you'll do: The Network Administrator ... Coordinate, plan, design, and maintain data networks andservices, assist help desk ticketing system ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15 - $15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

Nexus Technologies LLC

vCIO

Raleigh, NC · Remote

Location Remote (USA): Preference for candidates with life Sciences, hospitality, or generalist ... connectivity, help desk, performance monitoring, data security, disaster recovery ...

Nexus Technologies LLC

vCIO

Raleigh, NC · Remote

Location Remote (USA): Preference for candidates with life Sciences, hospitality, or generalist ... connectivity, help desk, performance monitoring, data security, disaster recovery ...

DataAnnotation

SOC Analyst - AI Trainer

Cary, NC · Remote

$50 - $100/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and setting your own schedule. We are looking for existing cybersecurity professionals to help advance ...

DataAnnotation

Security Engineer - AI Trainer

Durham, NC · Remote

$50 - $100/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and setting your own schedule. We are looking for existing cybersecurity professionals to help advance ...

DataAnnotation

Security Engineer - AI Trainer

Cary, NC · Remote

$50 - $100/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and setting your own schedule. We are looking for existing cybersecurity professionals to help advance ...

DataAnnotation

DevSecOps Architect - AI Trainer

Cary, NC · Remote

$50 - $100/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and setting your own schedule. We are looking for existing cybersecurity professionals to help advance ...

DataAnnotation

Red Team Engineer - AI Trainer

Cary, NC · Remote

$50 - $100/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and setting your own schedule. We are looking for existing cybersecurity professionals to help advance ...

DataAnnotation

SOC Analyst - AI Trainer

Durham, NC · Remote

$50 - $100/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and setting your own schedule. We are looking for existing cybersecurity professionals to help advance ...

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All JobsRemote Cyber Security Help Desk JobsRemote Cyber Security Help Desk Jobs in Raleigh, NC

Remote Cyber Security Help Desk information

See Raleigh, NC salary details

$43.7K

$90.6K

$141K

How much do remote cyber security help desk jobs pay per year?

As of Jun 17, 2026, the average yearly pay for remote cyber security help desk in Raleigh, NC is $90,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,300.00 and $108,900.00 per year, depending on experience, location, and employer.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are the key skills and qualifications needed to thrive as a Remote Cyber Security Help Desk professional, and why are they important?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What is a Remote Cyber Security Help Desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are some common challenges faced by Remote Cyber Security Help Desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.
What are the most commonly searched types of Cyber Security Help Desk jobs in Raleigh, NC? The most popular types of Cyber Security Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Remote Cyber Security Help Desk jobs in Raleigh, NC? For Remote Cyber Security Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Cyber Security Help Desk jobs in Raleigh, NC look for? The top searched job categories for Remote Cyber Security Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Cyber Security Help Desk jobs? Cities near Raleigh, NC with the most Remote Cyber Security Help Desk job openings:
Remote Cyber Security Help Desk jobs near you
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC

Raleigh, NC • Remote

$35 - $45/hr

Contractor

Posted 15 days ago

Job description

  • Position Title: Epic EHR Helpdesk Analyst
  • Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).