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Remote Cyber Security Help Desk Jobs in Raleigh, NC

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... From infrastructure to cybersecurity projects, your leadership will help deliver scalable, reliable ...

Hitachi, Ltd.

Senior IT Technical Project Manager

Raleigh, NC · On-site +1

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... From infrastructure to cybersecurity projects, your leadership will help deliver scalable, reliable ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... From infrastructure to cybersecurity projects, your leadership will help deliver scalable, reliable ...

Liberty Mutual

Remote Inside Sales Representative

Cary, NC · On-site +1

$55K - $75K/yr

... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...

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Showing results 21-40

All JobsCyber Security Help Desk JobsRemote Cyber Security Help Desk JobsRemote Cyber Security Help Desk Jobs in Raleigh, NC

Remote Cyber Security Help Desk information

See Raleigh, NC salary details

$43.7K

$90.6K

$141K

How much do remote cyber security help desk jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote cyber security help desk in Raleigh, NC is $90,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,300.00 and $108,900.00 per year, depending on experience, location, and employer.

Can you get a remote cyber security help desk job?

Yes, remote cyber security help desk jobs are available and typically require technical skills, knowledge of security tools, and certifications such as CompTIA Security+ or Cisco CCNA. These roles often involve troubleshooting security issues, providing support to users, and working with remote communication tools. Many companies offer remote positions to qualified candidates with relevant experience and certifications.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What is a remote cyber security help desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.
What are popular job titles related to Remote Cyber Security Help Desk jobs in Raleigh, NC? For Remote Cyber Security Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Cyber Security Help Desk jobs in Raleigh, NC look for? The top searched job categories for Remote Cyber Security Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Cyber Security Help Desk jobs? Cities near Raleigh, NC with the most Remote Cyber Security Help Desk job openings:
Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 67% Full Time, 11% Part Time, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $90,569 per year, or $43.5 per hour.

Senior IT Technical Project Manager

Hitachi

Raleigh, NC • Remote

$107K - $147K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Location:

Raleigh, North Carolina, United States

Job ID:

R0133489

Date Posted:

2026-06-19

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Project/Program Management

Job Schedule: 

Full time

Remote:

Yes

Job Description:

Step into a high-impact role with Hitachi Energy Transformers as a Senior IT Technical Project Manager, where innovation meets execution. In this position, you will lead complex IT initiatives that drive business growth and digital transformation across North America. From infrastructure to cybersecurity projects, your leadership will help deliver scalable, reliable solutions that power the future of energy.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

You will be at the center of strategic project delivery—shaping best practices, guiding cross-functional teams, and ensuring alignment with business goals. This role offers the opportunity to influence enterprise-wide programs, collaborate with global stakeholders, and continuously elevate project management standards. If you thrive in a fast-paced environment and are passionate about delivering results through structure, collaboration, and innovation, this is your opportunity to make a meaningful impact.

How you\'ll make an impact

  • Lead end-to-end execution of IT infrastructure and cybersecurity projects

  • Monitor project scope, timelines, resources, and financial performance

  • Identify risks and implement mitigation strategies proactively

  • Ensure adherence to project governance, quality, and compliance standards

  • Collaborate with stakeholders and serve as a key escalation point

  • Manage cross-functional teams and coordinate vendor deliverables

  • Drive continuous improvement through lessons learned and best practices

  • Provide clear reporting on project status, performance, and outcomes

Your background

  • 5+ years of experience managing large-scale IT projects or programs

  • Proven experience across full project lifecycle in global environments

  • Proficiency with ServiceNow SPM, Microsoft Project, SAP, and MS Office tools

  • Strong knowledge of Agile, Scrum, PMP, or Gate Model methodologies

  • Experience in financial management and resource planning for projects

  • Background in organizational change management and stakeholder engagement

More about us

  • Work with a global leader advancing sustainable energy solutions

  • Access continuous learning, certification, and career growth opportunities

  • Thrive in a collaborative, inclusive culture focused on innovation and impact

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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