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Remote It Help Desk Jobs in Raleigh, NC (NOW HIRING)

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15 - $15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ...

Darkhorse Tech

IT Field Technician (Remote)

Raleigh, NC · Remote

$43K - $50K/yr

You will build relationships with clients and help them find solutions while providing exceptional ... Bachelor's degree in Information Technology or Computer Science is preferred * Must have reliable ...

Darkhorse Tech, Inc.

IT Field Technician

Raleigh, NC · On-site +1

$43K - $50K/yr

With technicians on the ground throughout the country we offer in-person as well as remote support ... You will build relationships with clients and help them find solutions while providing exceptional ...

Rezilient Health

Senior IT Specialist

Raleigh, NC · On-site +1

Manage remote monitoring and observability tools for CloudClinic IT infrastructure across all US ... help manage ongoing relationships and engagements. * Collaborate with Product, Engineering ...

Self Help

Network Administrator

Durham, NC · Remote

Troubleshoot and resolve all IT data/cloud/telecommunication/etc. related problems. Perform other ... Coordinate, plan, design, and maintain data networks andservices, assist help desk ticketing system ...

Abrigo

Senior IT Audit & Assurance Analyst

Raleigh, NC · On-site +1

Abrigo is seeking a Senior IT Audit & Assurance Analyst to join our IT Risk & Assurance team ... This position is remote-primary based in Raleigh, NC, with quarterly on-site team engagements ...

Abrigo

Senior IT Audit & Assurance Analyst

Raleigh, NC · On-site +1

Abrigo is seeking a Senior IT Audit & Assurance Analyst to join our IT Risk & Assurance team ... This position is remote-primary based in Raleigh, NC, with quarterly on-site team engagements ...

Apolis

Sr IT Project Manager

Raleigh, NC · Remote

$75 - $84/hr

... teams on site and remote. Experience in managing offshore teams is also preferred. • Must ... will help identify, pursue, and close strategic business development opportunities while ...

Nexus Technologies LLC

vCIO

Raleigh, NC · Remote

NexusTek is a U.S based, managed IT service provider (MSP) to small and medium sized ... connectivity, help desk, performance monitoring, data security, disaster recovery ...

Nexus Technologies LLC

vCIO

Raleigh, NC · Remote

NexusTek is a U.S based, managed IT service provider (MSP) to small and medium sized ... connectivity, help desk, performance monitoring, data security, disaster recovery ...

Town of Carrboro, NC

IT Support Engineer I

Carrboro, NC · On-site +1

$62K - $76K/yr

Carrboro Town Hall Job Type: Full-Time Remote Employment: Flexible/Hybrid Department: Information Technology Opening Date: 05/28/2026 Closing Date: 6/26/2026 11:59 PM Eastern FLSA: Exempt Pay Grade ...

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All JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Raleigh, NC

Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote it help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Remote It Help Desk jobs in Raleigh, NC? For Remote It Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Raleigh, NC look for? The top searched job categories for Remote It Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote It Help Desk jobs? Cities near Raleigh, NC with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC

Raleigh, NC • Remote

$35 - $45/hr

Contractor

Posted 14 days ago

Job description

  • Position Title: Epic EHR Helpdesk Analyst
  • Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).