ZipRecruiter

Log In

1

It Help Desk Internship Jobs in Raleigh, NC (NOW HIRING)

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to deliver exceptional technical support that enables our employees to do their best work every day.

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to deliver exceptional technical support that enables our employees to do their best work every day.

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to deliver exceptional technical support that enables our employees to do their best work every day.

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...

Tech Marketing

IT Service Desk lead

Durham, NC · On-site

IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408 ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC · On-site

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... This is software based help desk role. Each position will act as a member of the Operations and ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Respond to, troubleshoot, and resolve help desk tickets in a timely manner. * Install, configure ... Maintain IT asset inventory and documentation. * Document incidents, solutions, and technical ...

LC Industries

Coordinator, Help Desk

Durham, NC

Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools

next page

Showing results 1-20

All JobsIt Help Desk JobsIt Help Desk Internship JobsIt Help Desk Internship Jobs in Raleigh, NC

It Help Desk Internship information

See Raleigh, NC salary details

$9

$16

$25

How much do it help desk internship jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it help desk internship in Raleigh, NC is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What is an IT help desk internship?

An IT Help Desk Internship is a temporary, entry-level position where interns gain practical experience providing technical support to users within an organization. Interns assist with troubleshooting hardware and software issues, responding to service requests, and learning about IT systems and processes. This role is designed to help individuals develop foundational skills in information technology and customer service, often serving as a stepping stone to more advanced IT positions.

What are some common challenges IT help desk interns face during their internship, and how can they overcome them?

IT Help Desk interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating technical information to users with varying levels of expertise. To overcome these challenges, interns should actively seek guidance from experienced team members, utilize knowledge bases and documentation, and practice clear, patient communication. Embracing a proactive learning attitude and regularly reflecting on feedback can also help interns build confidence and improve their problem-solving skills throughout the internship.

What are the key skills and qualifications needed to thrive as an IT help desk intern?

To thrive as an IT Help Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting, and strong communication skills, often supported by coursework in IT or related fields. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is highly valuable. Excellent problem-solving abilities, patience, and a customer-focused attitude help you stand out in this role. These skills ensure efficient technical support, positive user experiences, and build a foundation for growth in IT careers.

What is the difference between It Help Desk Internship vs It Support Specialist?

AspectIt Help Desk InternshipIt Support Specialist
CredentialsTypically pursuing or recent graduate, some certifications helpfulRelevant certifications like CompTIA A+ often required
Work EnvironmentEntry-level, training-focused, often in corporate or tech companiesFull-time, technical support roles in various industries
ResponsibilitiesAssisting users, troubleshooting basic issues, learning IT systemsResolving technical issues, maintaining hardware/software, supporting users

The It Help Desk Internship is an entry-level, training-focused position ideal for those starting in IT, while the It Support Specialist is a full-time role requiring more experience and certifications. Both roles involve troubleshooting and user support but differ in scope and responsibility.

What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
What are popular job titles related to It Help Desk Internship jobs in Raleigh, NC? For It Help Desk Internship jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Help Desk Internship jobs in Raleigh, NC look for? The top searched job categories for It Help Desk Internship jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Help Desk Internship jobs? Cities near Raleigh, NC with the most It Help Desk Internship job openings:
It Help Desk Internship jobs near you
Infographic showing various It Help Desk Internship job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $35,252 per year, or $16.9 per hour.

IT Help Desk Engineer

CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company

Raleigh, NC • On-site

$40K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

IT Help Desk Engineer

CSP, Inc. is a leading Managed Services & IT Solutions Provider in North Carolina. We offer an outstanding career opportunity for a Client Engineer with help desk experience. The role provides the candidate the opportunity to enhance his\her skill set by supporting various IT solutions in a wide range of client environments. This position also offers career growth opportunities.

Primary Position Responsibilities:

  • Provide phone, remote access, and some on-site technical support of CSP’s clients
  • Recognize, identify, isolate, research, and present a solution for reported issues
  • Focus on proactive client communication and resolving issues according to established SLAs
  • Focus on continuing education for evolving technology solutions

Minimum Requirements:

  • 2 years of progressive technical experience in the support of information technology solutions
  • Two-year associate degree in a computer-related field, A+ certification, or commensurate experience
  • Excellent customer service, verbal and written communication skills
  • A successful track record working for another Managed Services Provider (MSP)
  • Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.)
  • Experience working with Autotask, N-able, or comparable PSA and RMM tools.

Profound knowledge of M365:

  • Password resets
  • Manage usernames
  • Delete and restore users
  • Add users and groups
  • Assign licenses
  • Manage most user properties
  • Create and manage user views
  • Update password expiration policies

Thorough Understanding of MS Products:

  • MS Office applications
  • Internet Search engines
  • Active Directory
  • SharePoint
  • MS Windows Server
  • MS Teams
  • Azure Cloud
  • GPO
  • Domain Controllers

Strong technical acumen of Backup Solutions:

  • Datto
  • BDR
  • File Recovery

Company Description

CSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.

For more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.

Today, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.

We’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.

If you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you!