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It Help Desk Internship Jobs in Raleigh, NC (NOW HIRING)

gpec

IT PC Support Specialist I

Raleigh, NC · On-site

Track and report time, status and related issues on projects and other activities using established IT Help Desk ticketing system. Specific job objectives and performance goals for an individual are ...

NV5

IT Analyst

Cary, NC

Qualifications College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment Work environment and ...

NV5

IT Analyst

Cary, NC · On-site

... an IT support or help desk environment Work environment and physical demands of this position The characteristics described below are representative of those encountered while performing the ...

NV5

IT Analyst

Cary, NC · On-site

Qualifications • College or technical school education in an IT-related field, or equivalent hands-on experience • 2-4 years of experience in an IT support or help desk environment Work ...

Ask IT consulting

Technical Specialist

Raleigh, NC · On-site

Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... Provide 2nd tier support for the Help Desk and occasionally staff the Help desk (route or resolve ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Apptad, Inc.

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

... IT support staff. • Coordinate and manage relationships with vendors and support staff that ... • Technical helpdesk or technical call center experience is necessary. • Disciplined ...

FastMed

Vice President Information Technology

Durham, NC · On-site

$151K - $189K/yr

The Vice President of Information Technology (VP IT) plays a pivotal role as a senior leader ... reporting engines help desk and support, communications systems, and cyber risk mitigation.

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It Help Desk Internship information

See Raleigh, NC salary details

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How much do it help desk internship jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it help desk internship in Raleigh, NC is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What is an IT help desk internship?

An IT Help Desk Internship is a temporary, entry-level position where interns gain practical experience providing technical support to users within an organization. Interns assist with troubleshooting hardware and software issues, responding to service requests, and learning about IT systems and processes. This role is designed to help individuals develop foundational skills in information technology and customer service, often serving as a stepping stone to more advanced IT positions.

What are the key skills and qualifications needed to thrive as an IT help desk intern?

To thrive as an IT Help Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting, and strong communication skills, often supported by coursework in IT or related fields. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is highly valuable. Excellent problem-solving abilities, patience, and a customer-focused attitude help you stand out in this role. These skills ensure efficient technical support, positive user experiences, and build a foundation for growth in IT careers.

What are some common challenges IT help desk interns face during their internship, and how can they overcome them?

IT Help Desk interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating technical information to users with varying levels of expertise. To overcome these challenges, interns should actively seek guidance from experienced team members, utilize knowledge bases and documentation, and practice clear, patient communication. Embracing a proactive learning attitude and regularly reflecting on feedback can also help interns build confidence and improve their problem-solving skills throughout the internship.

What is the difference between It Help Desk Internship vs It Support Specialist?

AspectIt Help Desk InternshipIt Support Specialist
CredentialsTypically pursuing or recent graduate, some certifications helpfulRelevant certifications like CompTIA A+ often required
Work EnvironmentEntry-level, training-focused, often in corporate or tech companiesFull-time, technical support roles in various industries
ResponsibilitiesAssisting users, troubleshooting basic issues, learning IT systemsResolving technical issues, maintaining hardware/software, supporting users

The It Help Desk Internship is an entry-level, training-focused position ideal for those starting in IT, while the It Support Specialist is a full-time role requiring more experience and certifications. Both roles involve troubleshooting and user support but differ in scope and responsibility.

Can I get into IT Help Desk Internship with no experience?

IT Help Desk internships often accept candidates with little to no prior experience, focusing instead on basic technical skills, strong communication, and a willingness to learn. Relevant knowledge of operating systems, troubleshooting, and customer service can improve chances, and some internships may require or prefer foundational certifications like CompTIA A+.

What are the most commonly searched types of It Help Desk jobs in Raleigh, NC?

The most popular types of It Help Desk jobs in Raleigh, NC are:

What are popular job titles related to It Help Desk Internship jobs in Raleigh, NC?

For It Help Desk Internship jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for It Help Desk Internship jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for It Help Desk Internship jobs?

Cities near Raleigh, NC with the most It Help Desk Internship job openings:

It Help Desk Internship jobs near you
Infographic showing various It Help Desk Internship job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,252 per year, or $16.9 per hour.

IT PC Support Specialist I

gpec

Raleigh, NC • On-site

Full-time

Posted 16 days ago

Job description

IT PC SUPPORT SPECIALIST I

PRIMARY FUNCTION: 

The PC Support Specialist I position is responsible for installing personal computer hardware, software and networking equipment, diagnosing personal computers problems, answering user questions related to personal computers and coordinating repair services.

 
 

ESSENTIAL DUTIES:

Provide excellent Customer Service to all Gregory Poole Associates, Customers,      and outside Partners.

Installs personal computer hardware, software and networking equipment by following established industry and departmental practices and procedures.

Test and debug personal computer hardware, software and networking problems by utilizing problem determination and resolution skills and following established departmental guidelines.

Develop and maintain documentation related to personal computer hardware, software and networking equipment by following established departmental procedures. 

Coordinate preventive maintenance and repair services by understanding individual user needs and working with vendor maintenance personnel.

Assist users in efficient and effective use of personal computer technology by understanding their requirements and the capabilities and limitations of the technology.     

Answer user questions on personal computer software, hardware and networking equipment by understanding the user’s situation and being knowledgeable of the capabilities of the technology. 

Track and report time, status and related issues on projects and other activities using established IT Help Desk ticketing system.

Specific job objectives and performance goals for an individual are developed yearly by the Associate and the department manager and become part of the requirements for the position.

Keep abreast of new technology and business methodologies available from vendors by attending seminars, reviewing trade periodicals and talking with peers in GPEC and other companies that can affect the operation of the company’s information systems.

MINIMUM REQUIREMENTS:

Education:

High school graduate with two additional years of P.C. support experience, but an associate degree in information systems preferred. 

Work Experience:

A minimum of 2 years directly related experience.  A good working knowledge of Microsoft 365 Suite, Microsoft Windows Operating System, and basic networking principles.

Physical:   Lifting of objects weighing up to 40 pounds.

Other:  Periodic travel to GPEC branch locations in all states.  Some overnight travel is required.

Valid drivers license.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.  

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