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Overnight It Help Desk Jobs in Raleigh, NC (NOW HIRING)

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...

Tech Marketing

IT Service Desk lead

Durham, NC

IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408 ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

Arete Technologies Inc

Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

Help Desk Analyst Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing ... Our team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... This is software based help desk role. Each position will act as a member of the Operations and ...

Cayuse Holdings

Help Desk Agent

Raleigh, NC · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

New

Software Technology Inc

Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

Help Desk Analyst Location: Research Triangle Park, Durham NC Duration: 6 Months Responsibilities include: * Monitoring incoming issues that are resolved by the front line Help Desk staff

New

Leisnoi, Inc.

Help Desk Technician

Durham, NC

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...

KBI Biopharma, Inc.

IT Systems Specialist II

Durham, NC · On-site

$63K - $86.90K/yr

Requirements: • High School diploma or equivalent, Bachelor's degree preferred, with a minimum of 3 years experience in IT Help Desk related work. • 3-5 years of Advanced Hardware Knowledge:

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Overnight It Help Desk information

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$12

$22

$32

How much do overnight it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for overnight it help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight IT Help Desk technician, and why are they important?

To thrive as an Overnight IT Help Desk technician, you need a solid understanding of computer systems, troubleshooting processes, and basic networking, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge management platforms is typically required. Strong problem-solving skills, patience, and clear communication are crucial for efficiently assisting users and managing incidents independently during off-hours. These skills ensure timely resolution of technical issues, minimize downtime, and maintain consistent IT support regardless of the time of day.

What are some unique challenges faced by Overnight IT Help Desk professionals, and how can they prepare for them?

Overnight IT Help Desk professionals often face challenges such as limited on-site support, handling critical incidents with fewer resources, and communicating with day-shift teams for seamless issue resolution. They must be comfortable working independently, prioritize tasks efficiently, and document all actions thoroughly to ensure continuity. Building strong written communication skills and maintaining a proactive approach to troubleshooting are key to succeeding in this role.

What does an Overnight IT Help Desk do?

An Overnight IT Help Desk provides technical support to users during nighttime hours, addressing issues such as system outages, software problems, and network connectivity. They monitor systems, respond to user requests via phone, email, or chat, and escalate complex problems to higher-level technicians if needed. Working overnight ensures that critical IT systems remain operational and that users working late or in different time zones receive timely assistance. These professionals often document issues and solutions to help improve future support.

What is the difference between Overnight It Help Desk vs Night Support Technician?

AspectOvernight It Help DeskNight Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call center, remote supportOn-site, troubleshooting, hardware/software support
Industry UsageIT service providers, corporate ITIT support, technical services
Work HoursOvernight shifts, 11 PM-7 AMNight shifts, varies by employer

Both roles involve technical support and require similar certifications, but the Overnight It Help Desk typically focuses on remote support during overnight hours, while the Night Support Technician often provides on-site troubleshooting. The choice depends on whether you prefer remote or on-site work during night shifts.

What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Overnight It Help Desk jobs in Raleigh, NC? For Overnight It Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Overnight It Help Desk jobs in Raleigh, NC look for? The top searched job categories for Overnight It Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Overnight It Help Desk jobs? Cities near Raleigh, NC with the most Overnight It Help Desk job openings:
Overnight It Help Desk jobs near you
Infographic showing various Overnight It Help Desk job openings in Raleigh, NC as of May 2026, with employment types broken down into 1% As Needed, 90% Full Time, 3% Part Time, and 6% Contract. Highlights an 100% Physical job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

IT Help Desk Manager

Leader Communications Inc

Raleigh, NC • On-site

Full-time

Posted 16 days ago

Job description

Position Summary

LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the agency’s mission, including working on proprietary software and systems.



Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

  • Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
  • Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution.
  • Maintain and troubleshoot business line applications which could include remote installation or redeployment of software.
  • Install and maintain the following products, as directed: Cisco AnyConnect, Cisco WebEx, Microsoft including Office, Bit Locker, etc.
  • Provide technical support over the phone and/or via email.
  • Implement solutions based on client needs, such as ensuring that all hardware and software work properly is installed or deleted as needed.
  • Troubleshoot client computer equipment, ensuring it runs correctly, and recovers any lost or accidentally deleted data when/if possible.
  • Meet customer needs and ensure customer satisfaction.
  • Use standard operational procedure documentation to assist customers. Work with team members to establish and maintain documentation.
  • Escalate process and policy issues as needed.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

  • Associate degree or higher in information technology or related field; or high school diploma and relevant information technology certification(s)/training/years of experience in place of degree.
  • 5-10 years of supervisory in information technology environment.
  • Must be able to pass federal background investigation and obtain a Public Trust.

Skill & Certification Requirements

  • Technical experience with current network hardware, protocols, and standards.
  • Application support experience.
  • Knowledge of applicable data privacy practices and laws.
  • Excellent troubleshooting skills.
  • Proficiency in Word, Excel, Outlook, database management.
  • Exceptional customer service and interpersonal skills with the ability to communicate effectively, both verbally and in writing with end users in a pleasant and helpful manner in high stress situations.
  • Highly organized with attention to detail and accuracy, and the ability to effectively troubleshoot and prioritize meeting multiple deadlines/priorities.
  • Experience working in a team-oriented, collaborative environment.
  • LCI is an Equal Opportunity Employer/ Veterans/ Disabled

If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.