ZipRecruiter

Log In

1

Help Tech Chat Support Jobs in Raleigh, NC (NOW HIRING)

blackapple

Helpdesk Support / L1 Support role

Cary, NC · On-site

$10/hr

We are a specialist IT consultancy offering services through our consultants/experts on a ... Strong analytical skills and quality conscious Should resolve technical problem (over a phone/Chat ...

Ontic

IT Helpdesk Support Technician

Creedmoor, NC · On-site

Our team is looking for an experienced IT Helpdesk Support Technician to join them. You will report to the Director of IT, NC and will have an onsite work schedule in Creedmoor, NC. We are seeking a ...

Phenom People

4/28 Chat Billing Agent

Morrisville, NC

$16 - $20.50/hr

Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing ... support will help you grow into a successful employee. With well-established career paths across ...

Collabera

Helpdesk Analyst L1

Cary, NC

$19 - $26/hr

Company Description Since 1991, Collabera has been a leading provider of IT staffing solutions and ... a phone/Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic ...

Fairview

Technical Systems Support

Raleigh, NC · On-site

This will help to create a seamless technology experience for ViewPoint Partners. Job ... Serve as an escalation point for advanced technical support requests via phone, email, chat, or in ...

TEKsystems

ISP Support Technician

Raleigh, NC

$15 - $15.50/hr

... t requests via phone, email, or chat, including password resets, software installations, and ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15 - $15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ...

CAPTRUST

IT Help Desk Associate

Raleigh, NC · On-site

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the ... The Associate will support day-to-day operations by responding to user requests, assisting with ...

CAPTRUST

IT Help Desk Associate

Raleigh, NC

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the ... The Associate will support day-to-day operations by responding to user requests, assisting with ...

REVCO SOLUTIONS INC

IT Help Desk Specialist

Durham, NC · On-site

The IT Help Desk Specialist position will be a key support role to the IT team by providing timely and efficient technical assistance on computer systems. The position serves as the first point of ...

New

Implus

IT Support Lead

Durham, NC · On-site

The IT Support Lead will play a vital role in the IT organization's overall success. This position ... Serving as the operational captain of the helpdesk, this role carries day-to-day authority over ...

next page

Showing results 1-20

People also search for

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Raleigh, NC

Help Tech Chat Support information

See Raleigh, NC salary details

$26.2K

$42.3K

$64.2K

How much do help tech chat support jobs pay per year?

As of Jun 18, 2026, the average yearly pay for help tech chat support in Raleigh, NC is $42,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $45,700.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

How can I make $2000 a week working from home?

Help tech chat support roles can pay varying amounts, but earning $2000 weekly typically requires full-time hours, advanced technical skills, and experience. Some support agents increase earnings through bonuses, overtime, or working for high-paying companies, often requiring certifications or specialized knowledge. Building a strong reputation and efficiency can also lead to higher pay in this field.

How to become a live chat support agent?

To become a help tech chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Relevant experience in customer service or technical support can be beneficial, and familiarity with chat platforms or help desk software is often required. Some employers may also prefer certifications in customer service or IT support.

Is paid chatting a legitimate job?

Help tech chat support jobs that involve paid chatting are legitimate when offered by reputable companies and clearly outline the responsibilities and payment terms. However, there are scams in the industry, so job seekers should verify the company's credibility and avoid jobs that require upfront fees or seem suspicious.

What job makes $10,000 a month without a degree?

Help Tech Chat Support roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, but they usually require strong communication skills, industry knowledge, or business acumen rather than formal education.
What are popular job titles related to Help Tech Chat Support jobs in Raleigh, NC? For Help Tech Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Raleigh, NC look for? The top searched job categories for Help Tech Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Tech Chat Support jobs? Cities near Raleigh, NC with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 4% Internship, 64% Full Time, 27% Part Time, and 5% Contract. Highlights an 88% In-person, 7% Hybrid, and 5% Remote job distribution, with an average salary of $42,266 per year, or $20.3 per hour.
US- Customer Service- Technical Support Agent(Cell Phone Services)

US- Customer Service- Technical Support Agent(Cell Phone Services)

CustomerHD

Raleigh, NC • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Technical Support Specialist (Cell Phone Services)
Working Location: In Office
Office Location: Belize City
Shift: Monday - Sunday | 6:00 AM - 11:00 PM EST
Start Date: June 12, 2026
Channels Supported: Phones, Chats
If You're Not Sold on CustomerHD Yet, Keep Reading...
"I like the positive energy of my team and the help our Team Lead is always willing to give."
"The bosses are very welcoming and friendly. Most places, higher-level staff can be rude or distant toward employees in non-management roles. However, at CustomerHD BPO, everyone is treated with respect and kindness."
"I LOVE this job because this is the only place that accepted me as a junior college student. I am able to work around my school schedule. THANK YOU FOR THE OPPORTUNITY."
"What I like about CustomerHD BPO is that it offers a different experience in the BPO industry - it's less stressful and very enjoyable. I'm thankful for the opportunity to work with this company."
About CustomerHD
CustomerHD is headquartered in Raleigh, North Carolina, USA, and has expanded to Belize City. We are a BPO focused on redefining the call center experience through a strong culture of respect, growth, and employee empowerment.
While we provide phone, email, and chat support services, our true strength lies in our investment in people. We create an environment that encourages critical thinking, problem-solving, and professional development.
That's the CustomerHD difference.
About the Role
We are a pre-launch mobile service provider building a customer-focused technical support team. We are seeking motivated, tech-savvy individuals who are excited to grow with a fast-scaling organization.
This role begins as a frontline Technical Support Specialist position, with the opportunity to transition into a Subject Matter Expert (SME) role as the company expands. Successful candidates will help shape support processes, improve workflows, and contribute to building a high-performing customer experience team.
This is an excellent opportunity to join a growing startup where your knowledge, ideas, and contributions will directly impact the success of the business.
Key Responsibilities
  • Provide technical support for cell phone hardware, software, and connectivity issues
  • Troubleshoot mobile devices, operating systems, and network environments
  • Assist customers with device setup, applications, account inquiries, and connectivity issues
  • Accurately document all customer interactions
  • Collaborate with leadership to develop troubleshooting guides, knowledge base articles, and support workflows
  • Identify recurring issues and recommend process improvements
  • Support onboarding and training of new team members
  • Serve as an escalation point and technical resource for agents
Qualifications
  • Minimum 1 year of call center experience
  • Strong technical support background troubleshooting:
    • Mobile devices (cell phones/tablets)
    • Mobile applications
    • Hardware and software issues
    • Network and connectivity issues
  • Knowledge of Android and iOS operating systems
  • Understanding of mobile networks, Wi-Fi, data connectivity, and device settings
  • Strong communication skills with the ability to simplify technical concepts
  • Excellent problem-solving and analytical skills
  • Ability to work independently in a fast-paced environment
Preferred Qualifications
  • Experience creating SOPs, training materials, or knowledge base content
  • Telecommunications or startup experience is an asset
What We Offer
  • Opportunity to grow into a dedicated SME role as the company expands
  • Career advancement opportunities within a growing organization
  • Collaborative and innovative work environment
  • Opportunity to help build processes from the ground up
Benefits
  • Training & Development Opportunities
  • Bonus & Incentive Programs
  • Career Growth Opportunities
  • Supportive Team Environment
  • Employee Recognition Programs

Apply