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Help Tech Chat Support Jobs in Raleigh, NC (NOW HIRING)

HDR

IT Support Specialist

Raleigh, NC

Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of IT Support Specialist, we'll count on you to: * Apply technology ...

Fleet Feet

IT Support Technician

Durham, NC · On-site

$19.50 - $26.75/hr

As our IT Support Technician you will diagnose, repair, and maintain hardware and software ... A Purpose-Driven Mission - Everything we do is rooted in helping people live healthier, more ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

Company Description Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing ... This is an Application/Production Support position where the selected candidate will support the NC ...

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Showing results 21-40

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Raleigh, NC

Help Tech Chat Support information

See Raleigh, NC salary details

$26.2K

$42.3K

$64.2K

How much do help tech chat support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for help tech chat support in Raleigh, NC is $42,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $45,700.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Raleigh, NC?

For Help Tech Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Raleigh, NC look for?

The top searched job categories for Help Tech Chat Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Help Tech Chat Support jobs?

Cities near Raleigh, NC with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,266 per year, or $20.3 per hour.

IT Support Specialist

HDR

Raleigh, NC

Full-time

Posted 6 days ago

HDR rating

9.3

Company rating: 9.3 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

26th of 454 rated engineering

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story' 
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. 
In the role of IT Support Specialist, we'll count on you to: 
 

  • Apply technology to address business needs and constraints
  • Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
  • Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
  • Participate in enterprise-wide IT projects and initiatives
  • Diagnose system hardware, software, and operator problems
  • Provide advanced troubleshooting on complicated IT issues
  • Provide support for software applications
  • Provide desk side training upon request for enterprise applications
  • Request hardware and software through the requisition system as directed by their supervisor
  • Provide hardware support, printer and printing support
  • Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
  • Assist the IT Support team with software inventory where required
  • Provide local office coordination and communication of technical support topics/issues of interest
  • Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
  • Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
  • Perform other duties as needed
Preferred Qualifications 
 
  • Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
  • This position may include travel
  • A valid US driver's license is required for this role
Required Qualifications
  • Associate's degree in Computer Science/MIS-related area or equivalent work experience
  • A minimum of 1 year of experience in technical support of PC, networks and servers
  • Excellent working knowledge of personal computer and peripherals
  • Experience in systems operations and maintenance
  • Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
  • Working knowledge of Microsoft Office applications
  • Excellent client service, interpersonal and communication skills
  • Self-starter able to handle multiple tasks and deadlines with minimal supervision

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

What HDR employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

HDR logo

About HDR

Sourced by ZipRecruiter

At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Omaha, NE, US

Year founded

1917

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