Chat Support Agent Short Description: Location - Field Quality Center (FQC) Smyrna, TN Hrs 7am - 4pm - Onsite **please use attached screen form** The Chat Support Agent provides live chat assistance
Chat Support Agent Short Description: Location - Field Quality Center (FQC) Smyrna, TN Hrs 7am - 4pm - Onsite **please use attached screen form** The Chat Support Agent provides live chat assistance
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Help Tech Chat Support information
See salary details
$27K - $30.5K
0% of jobs
$30.5K - $34.1K
3% of jobs
$37.6K is the 25th percentile. Wages below this are outliers.
$34.1K - $37.6K
22% of jobs
The median wage is $39.7K / yr.
$37.6K - $41.2K
43% of jobs
$41.2K - $44.7K
6% of jobs
$44.9K is the 75th percentile. Wages above this are outliers.
$44.7K - $48.3K
6% of jobs
$48.3K - $51.8K
6% of jobs
$51.8K - $55.4K
5% of jobs
$55.4K - $58.9K
3% of jobs
$58.9K - $62.5K
3% of jobs
$62.5K - $66K
1% of jobs
$27K
$43.5K
$66K
How much do help tech chat support jobs pay per year?
As of Jun 18, 2026, the average yearly pay for help tech chat support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
How can I make $2000 a week working from home?
Help tech chat support roles can pay varying amounts, but earning $2000 weekly typically requires full-time hours, advanced technical skills, and experience. Some support agents increase earnings through bonuses, overtime, or working for high-paying companies, often requiring certifications or specialized knowledge. Building a strong reputation and efficiency can also lead to higher pay in this field.
How to become a live chat support agent?
To become a help tech chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Relevant experience in customer service or technical support can be beneficial, and familiarity with chat platforms or help desk software is often required. Some employers may also prefer certifications in customer service or IT support.
Is paid chatting a legitimate job?
Help tech chat support jobs that involve paid chatting are legitimate when offered by reputable companies and clearly outline the responsibilities and payment terms. However, there are scams in the industry, so job seekers should verify the company's credibility and avoid jobs that require upfront fees or seem suspicious.
What job makes $10,000 a month without a degree?
Help Tech Chat Support roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, but they usually require strong communication skills, industry knowledge, or business acumen rather than formal education.
More about Help Tech Chat Support jobs
What cities are hiring for Help Tech Chat Support jobs? Cities with the most Help Tech Chat Support job openings:
What states have the most Help Tech Chat Support jobs? States with the most job openings for Help Tech Chat Support jobs include:
What job categories do people searching Help Tech Chat Support jobs look for? The top searched job categories for Help Tech Chat Support jobs are:
Job description
Chat Support Agent
Short Description:
Location - Field Quality Center (FQC) Smyrna, TN
Hrs 7am - 4pm - Onsite
**please use attached screen form**
The Chat Support Agent provides live chat assistance to dealers, offering general support and playing a key role in the LenZ program. The role also includes completing departmental support tasks as assigned.
Job Functions
- Provides help desk assistance and direction on Chat to dealership service, parts and warranty departments fielding general inquiries regarding vehicle maintenance, service or repair.
- Provides support consistent with brand values, profitability and cost reduction goals.
- Documents all cases with required information; searches database for similar and related matches; updates existing cases and closes out completed cases.
- Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
- Provides feedback from dealership technicians regarding countermeasure procedures to various North America departments.
- Teams with people from other organizations, independent of borders (functions and affiliates) to complete reporting requirements.
- Navigating Service Manuals, researching TECH LINE Cases, reviewing internal resources, searching ASIST, and utilizing other resources
- Provide support for LenZ- Learning the LenZ platform, onboarding new dealers, managing enrollment and account setup, guiding users through features, resolving issues, and promoting effective use of the technology.
- Create PowerPoint and Excel documents for upper management
- Complete support tasks as requested to assist team members
- Create and monitor Salesforce Reports and Dashboards
- Make outcalls to dealers to provide technical assistance not related to vehicle diagnostics
- Initiate Tech Link sessions to remotely assist dealers with PC and other technical issues
- Prepare meeting materials, scheduling, and other associated items related to PEEK training course and other special event planning
- Sourcing information and creating Tech Alerts to create awareness and share knowledge with Technicians.
- As necessary, performs other related duties of which the above are representative.
Minimum Qualifications
- Job Knowledge and Skill: Good interpersonal and communications skills.
- Typing skills: 40 WPM. Ability to prioritize and complete multiple varied time-sensitive tasks.
- 2 plus years previous automotive service or parts experience, and IT experience preferred.
- Ability to use resource material and applications for department and dealer support.
- 2 plus years previous work in a professional environment
- High school diploma required. degree preferred.
- Consider equivalent related college or technical courses, seminars and in-house classroom training.
- Basic knowledge of Client Office products such as Outlook, Word, Excel and PowerPoint.
- Ability and willingness to learn new software applications such as CONSULT, Webex, ASIST, Electronic Parts Catalog and NNAnet.
- Previous Salesforce.com experience preferred.
About Artech
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Morristown, NJ, US
Year founded
1992