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Tech Connect Chat Support Jobs (NOW HIRING)

Artech

Chat Support Agent

Smyrna, TN

Chat Support Agent Short Description: Location - Field Quality Center (FQC) Smyrna, TN Hrs 7am ... Navigating Service Manuals, researching TECH LINE Cases, reviewing internal resources, searching ...

InfoTree

Be Seen First

Chat Support Agent

Smyrna, TN · On-site

$24 - $25/hr

The Chat Support Agent provides live chat assistance to dealers, offering general support and ... Navigating Service Manuals, researching TECH LINE Cases, reviewing internal resources, searching ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety ...

TransPerfect Connect

Senior DevOps Engineer

Austin, TX · On-site

$128K - $165K/yr

Job Summary : TransPerfect Connect is a company that values its people and fosters individual ... as multilingual email and chat support. Founded in , the company is headquartered in Phoenix ...

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Tech Connect Chat Support information

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How much do tech connect chat support jobs pay per year?

As of Jun 17, 2026, the average yearly pay for tech connect chat support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.
More about Tech Connect Chat Support jobs
What cities are hiring for Tech Connect Chat Support jobs? Cities with the most Tech Connect Chat Support job openings:
What states have the most Tech Connect Chat Support jobs? States with the most job openings for Tech Connect Chat Support jobs include:
What job categories do people searching Tech Connect Chat Support jobs look for? The top searched job categories for Tech Connect Chat Support jobs are:
Tech Connect Chat Support jobs near you
Infographic showing various Tech Connect Chat Support job openings in the United States as of June 2026, with employment types broken down into 8% As Needed, 53% Full Time, 31% Part Time, and 8% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Chat Support Agent

Chat Support Agent

Artech

Smyrna, TN

Other

Posted 13 days ago

Job description

Chat Support Agent
Short Description:
Location - Field Quality Center (FQC) Smyrna, TN
Hrs 7am - 4pm - Onsite
**please use attached screen form**
The Chat Support Agent provides live chat assistance to dealers, offering general support and playing a key role in the LenZ program. The role also includes completing departmental support tasks as assigned.
Job Functions

  • Provides help desk assistance and direction on Chat to dealership service, parts and warranty departments fielding general inquiries regarding vehicle maintenance, service or repair.
  • Provides support consistent with brand values, profitability and cost reduction goals.
  • Documents all cases with required information; searches database for similar and related matches; updates existing cases and closes out completed cases.
  • Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
  • Provides feedback from dealership technicians regarding countermeasure procedures to various North America departments.
  • Teams with people from other organizations, independent of borders (functions and affiliates) to complete reporting requirements.
  • Navigating Service Manuals, researching TECH LINE Cases, reviewing internal resources, searching ASIST, and utilizing other resources
  • Provide support for LenZ- Learning the LenZ platform, onboarding new dealers, managing enrollment and account setup, guiding users through features, resolving issues, and promoting effective use of the technology.
  • Create PowerPoint and Excel documents for upper management
  • Complete support tasks as requested to assist team members
  • Create and monitor Salesforce Reports and Dashboards
  • Make outcalls to dealers to provide technical assistance not related to vehicle diagnostics
  • Initiate Tech Link sessions to remotely assist dealers with PC and other technical issues
  • Prepare meeting materials, scheduling, and other associated items related to PEEK training course and other special event planning
  • Sourcing information and creating Tech Alerts to create awareness and share knowledge with Technicians.
  • As necessary, performs other related duties of which the above are representative.

Minimum Qualifications
  • Job Knowledge and Skill: Good interpersonal and communications skills.
  • Typing skills: 40 WPM. Ability to prioritize and complete multiple varied time-sensitive tasks.
  • 2 plus years previous automotive service or parts experience, and IT experience preferred.
  • Ability to use resource material and applications for department and dealer support.
  • 2 plus years previous work in a professional environment
Education:
  • High school diploma required. degree preferred.
  • Consider equivalent related college or technical courses, seminars and in-house classroom training.
  • Basic knowledge of Client Office products such as Outlook, Word, Excel and PowerPoint.
  • Ability and willingness to learn new software applications such as CONSULT, Webex, ASIST, Electronic Parts Catalog and NNAnet.
  • Previous Salesforce.com experience preferred.
Skills: Skill Required / Desired mount of Experience Expertise Rating Move High school diploma required. degree preferred Required Two or more years in a professional environment. Required Typing skills: 40 WPM. Required Previous Salesforce.com experience preferred. Required
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About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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