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Online Live Chat Support Jobs (NOW HIRING)

ReqRoute

Online Live Chat

San Jose, CA · Remote

$18 - $25/hr

We are seeking friendly, dependable, and customer-focused individuals to join our team as Online Live Chat Support Representatives. This is an excellent entry-level opportunity for someone who enjoys ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

High school diploma or equivalent, college degree preferred * 1-2 years of experience in a customer service role, preferably in a live chat or online support environment * Exceptional written ...

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

... live chat or online support environment - Exceptional written communication skills with the ability to type quickly and accurately - Strong problem-solving and critical thinking skills - Ability to ...

The Nurse Dolls 2.0

Live chat Support

Chester, VA

$20 - $28/hr

Join Our Team as a Live Chat Support at The Nurse Dolls! Are you a skilled communicator with a knack for providing exceptional customer service? The Nurse Dolls is looking for a Live Chat Agent to ...

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

... online support role - Excellent written and verbal communication skills - Ability to multitask and handle multiple chat conversations simultaneously - Strong problem-solving and decision-making ...

At Your School (AYS, Inc.)

Live Chat Agent

$15.75 - $21.25/hr

Proven customer service experience, preferably in a live chat or online support role * Excellent written and verbal communication skills * Ability to multitask and handle multiple chat conversations ...

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

... our support team. Position Overview The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt ...

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and ... The ideal candidate will be responsible for providing real-time support to our customers through ...

Episcopal School

Chat Support Agent

Baton Rouge, LA · On-site

The Chat Support Agent will be responsible for providing exceptional customer service and technical support to our students, parents, and faculty through our online chat platform. This is a ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Bileddo Associates

Remote Live Chat Agent

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

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Online Live Chat Support information

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How much do online live chat support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for online live chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does an online live chat support representative do?

An Online Live Chat Support representative assists customers in real time through online chat platforms. Their main responsibilities include answering questions about products or services, troubleshooting issues, resolving complaints, and providing information to help customers make decisions. They ensure customer satisfaction by delivering prompt and accurate responses. These representatives often work for e-commerce sites, tech companies, banks, and other businesses that need to provide immediate online assistance.

What are the key skills and qualifications needed to thrive as an online live chat support representative?

To thrive as an Online Live Chat Support representative, you need excellent written communication skills, fast typing abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking abilities help you stand out when assisting multiple customers in real time. These skills ensure efficient, accurate, and empathetic support, leading to higher customer satisfaction and loyalty.

What are some common challenges faced by online live chat support representatives and how can they be addressed?

Online Live Chat Support representatives often encounter challenges such as managing multiple conversations simultaneously, addressing difficult or frustrated customers, and quickly finding accurate information to resolve inquiries. To address these challenges, it's important to develop strong multitasking skills, stay calm under pressure, and become familiar with internal knowledge bases and resources. Regular training, effective communication with team members, and utilizing chat scripts or templates can also help streamline responses and improve customer satisfaction.

What is the difference between Online Live Chat Support vs Customer Service Representative?

AspectOnline Live Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based; primarily online communicationOffice or remote; phone, email, or in-person interactions
Industry UsageTech, retail, e-commerce, service industriesRetail, banking, telecom, hospitality
Common Search/ComparisonYesYes

Online Live Chat Support specialists focus on real-time online communication via chat platforms, often in tech or e-commerce sectors. Customer Service Representatives handle a broader range of communication channels, including phone and email, across various industries. While both roles require strong communication skills, Online Live Chat Support roles are more specialized in online chat interactions, whereas Customer Service Representatives may handle multiple channels and customer issues.

How do you become an online live chat support agent?

To become an online live chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may prefer prior experience in customer support or related fields, and training is often provided on the job.

Is online live chat support a real job?

Online live chat support is a legitimate customer service job where agents assist customers via real-time messaging on websites or apps. It typically requires good communication skills, familiarity with chat platforms, and sometimes specific training or certifications. Many companies hire remote support agents for this role as part of their customer service teams.
More about Online Live Chat Support jobs

What cities are hiring for Online Live Chat Support jobs?

Cities with the most Online Live Chat Support job openings:

What are the most commonly searched types of Live Chat Support jobs?

The most popular types of Live Chat Support jobs are:

What states have the most Online Live Chat Support jobs?

States with the most job openings for Online Live Chat Support jobs include:

What job categories do people searching Online Live Chat Support jobs look for?

The top searched job categories for Online Live Chat Support jobs are:

Online Live Chat Support jobs near you
Infographic showing various Online Live Chat Support job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 59% In-person, 8% Hybrid, and 33% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Online Live Chat

ReqRoute

San Jose, CA • Remote

$18 - $25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking friendly, dependable, and customer-focused individuals to join our team as Online Live Chat Support Representatives. This is an excellent entry-level opportunity for someone who enjoys helping people, communicating online, and working independently from home.
No extensive experience is required. We provide the guidance and training needed to help you become confident in the role.

Requirements/Responsibilities

What You’ll Do
Respond to customer questions through online live chat
Provide friendly, professional, and timely assistance
Help customers navigate basic questions and requests
Maintain accurate and professional chat communication
Escalate complex issues when additional support is needed
Follow company guidelines and customer service procedures
Work independently while meeting assigned performance expectations
What We’re Looking For
Strong written communication skills
Professional and friendly online communication style
Reliable internet connection and a suitable remote-work environment
Ability to multitask and manage multiple chat conversations
Strong attention to detail
Dependable, organized, and self-motivated
Previous customer service experience is helpful but not required
Entry-Level Friendly
No prior live chat experience? No problem. Training and onboarding are provided for qualified candidates. This position is designed for individuals looking to gain valuable remote customer service and communication experience.
Benefits & Perks
Remote work from the comfort of your home
Part-time scheduling options
Flexible scheduling opportunities
Paid training and onboarding
Entry-level opportunity with room to develop professionally
Supportive team environment
Convenient online communication tools
Why Join Us?
If you're looking for a flexible, remote, part-time opportunity where you can build professional experience while developing valuable customer service and communication skills, we'd love to hear from you.

Special Instructions

Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Reqroute logo

About Reqroute

Sourced by ZipRecruiter

ReqRoute is a young, vibrant, and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley and offices in Vancouver & Toronto, Canada, we are passionate about building stronger employer brands to help employers attract the best talent. We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base. We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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