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Evening Live Chat Support Jobs (NOW HIRING)

Launch Focus

Technical Support

Rochester, NY · On-site

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus,

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

**Seeking 11am-8pm CST Shift only!** Grow with a team that leads with service and builds with purpose. At Basys, we believe success is built on relationships, not transactions. We collaborate, solve

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

**Seeking 11am-8pm CST Shift only!** Grow with a team that leads with service and builds with purpose. At Basys, we believe success is built on relationships, not transactions. We collaborate, solve

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

**Seeking 11am-8pm CST Shift only!** Grow with a team that leads with service and builds with purpose. At Basys, we believe success is built on relationships, not transactions. We collaborate, solve

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent Co.'s talent network: The role: You will work with a fast-growing company that delivers ready-to-heat

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All JobsEvening Live Chat Support Jobs

Evening Live Chat Support information

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How much do evening live chat support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for evening live chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an evening live chat support agent?

To thrive as an Evening Live Chat Support agent, you need excellent written communication, strong problem-solving abilities, and a good grasp of customer service principles, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat platforms such as Zendesk or Intercom is often required. Patience, multitasking, and active listening are standout soft skills that help build rapport and resolve issues efficiently. These skills ensure timely, effective customer support and satisfaction during evening hours when independent resolution is especially valued.

How do you become an evening live chat support agent?

To become an evening live chat support agent, candidates typically need strong communication skills, basic computer literacy, and the ability to work flexible hours including evenings. Relevant experience in customer service or support roles and familiarity with chat platforms or CRM tools can be beneficial. Some employers may require a high school diploma or equivalent and may provide training on specific software or protocols.

What are some unique challenges faced by evening live chat support agents, and how can they effectively manage them?

Evening Live Chat Support agents often encounter increased volumes of customer inquiries due to after-hours demand, as well as more complex or urgent issues that couldn't be resolved during regular business hours. They may also work more independently, with limited access to daytime team leads or specialized departments. To succeed, agents should develop strong problem-solving skills, maintain clear communication, and be proactive about utilizing available resources and documentation. Building effective handover notes for day teams and practicing self-care to manage the late shift can also help agents thrive in this role.

What is an evening live chat support job?

Evening Live Chat Support jobs involve assisting customers via online chat platforms during evening hours, typically outside of standard business times. These roles require strong communication skills, the ability to multitask, and a customer-focused attitude. Agents handle inquiries, resolve issues, and provide information about products or services in real time. Working evening shifts can offer flexibility for those needing non-traditional hours, and positions are often remote or hybrid. Training is usually provided to ensure familiarity with company systems and policies.

What is the difference between Evening Live Chat Support vs Customer Service Representative?

AspectEvening Live Chat SupportCustomer Service Representative
Work EnvironmentOnline, remote, real-time chatIn-person or phone-based, office or call center
Required SkillsTyping speed, online communication, problem-solvingVerbal communication, interpersonal skills, problem-solving
Common CertificationsNone mandatory, customer service or tech certifications helpfulCustomer service certifications often preferred
Industry UsageTech, e-commerce, service industriesRetail, telecom, banking, service sectors

While both roles focus on assisting customers, Evening Live Chat Support specializes in online, real-time chat assistance often during evening hours, requiring strong typing and online communication skills. Customer Service Representatives may work in person or over the phone, handling a broader range of customer issues during regular hours. Understanding these differences helps job seekers find the right fit based on work environment and skill set.

What cities are hiring for Evening Live Chat Support jobs? Cities with the most Evening Live Chat Support job openings:
What are the most commonly searched types of Live Chat Support jobs? The most popular types of Live Chat Support jobs are:
What states have the most Evening Live Chat Support jobs? States with the most job openings for Evening Live Chat Support jobs include:
Evening Live Chat Support jobs near you

Sales Associate for Live Chat Support

libertybuick

Peoria, AZ

$30 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Job Summary
Liberty Buick is seeking a customer-focused and results-driven Sales Associate – Live Chat Support to engage with online visitors, answer inquiries, and help convert website traffic into dealership appointments and sales opportunities. The ideal candidate has excellent written communication skills, a positive attitude, and the ability to provide exceptional customer service in a fast-paced environment.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries via live chat.
  • Assist customers with questions about new and pre-owned vehicle inventory, pricing, financing, promotions, and dealership services.
  • Qualify leads by gathering customer information and identifying their vehicle needs.
  • Schedule sales appointments for customers with dealership sales consultants.
  • Follow up with online leads through chat, email, text, or phone as appropriate.
  • Maintain accurate customer records and interaction notes in the dealership's CRM system.
  • Provide accurate information while ensuring a positive and engaging customer experience.
  • Collaborate with the sales, finance, and service departments to address customer needs.
  • Meet or exceed lead response time, appointment-setting, and customer satisfaction goals.
  • Stay up to date on current vehicle models, features, incentives, and dealership promotions.
Qualifications
  • High school diploma or equivalent; associate's or bachelor's degree is a plus.
  • Previous experience in customer service, sales, live chat, or call center support preferred.
  • Excellent written communication, grammar, and typing skills.
  • Strong interpersonal and problem-solving abilities.
  • Ability to multitask and manage multiple chat conversations simultaneously.
  • Proficiency with CRM systems, live chat platforms, and Microsoft Office or Google Workspace.
  • Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
  • Automotive dealership experience is a plus but not required.
Preferred Skills
  • Strong sales and customer relationship-building skills.
  • Active listening and needs assessment.
  • Attention to detail and accuracy.
  • Professional, friendly, and customer-first attitude.
  • Ability to work independently and as part of a team.
  • Comfortable working in a performance-driven environment with measurable goals.
Performance Metrics
  • Live chat response time.
  • Customer satisfaction (CSAT) scores.
  • Lead conversion rate.
  • Appointment-setting rate.
  • Sales opportunities generated.
  • CRM data accuracy and follow-up compliance.
Benefits
  • Competitive salary plus performance incentives (where applicable).
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement savings plan (401(k), if offered).
  • Employee discounts.
  • Paid training and career advancement opportunities.
  • Supportive team environment.