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Live Chat Customer Service Jobs (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview ... AYS Inc is a leading provider of customer service solutions for businesses across various ...

At Your School (AYS, Inc.)

Live Chat Agent

$15.75 - $21.25/hr

Live Chat Agent Location: Remote Company Overview ... AYS Inc is a leading provider of customer service solutions for businesses across various ...

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

Live Chat Representative StrataBuilt is a dynamic and innovative company dedicated to providing ... Maintain in-depth knowledge of StrataBuilt's services, products, and policies * Document customer ...

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

Live Chat Representative TEC is a vertically integrated petroleum industry engineering and ... service and advanced technology solutions to customers in the Bay Area and across North America.

Alta HR Consulting Group

Live Chat Agent

Manhattan, NY · On-site

$17 - $22.75/hr

Respond to customer inquiries through live chat and messaging channels * Provide accurate information regarding products, services, and account details * Troubleshoot basic issues and escalate ...

WLC Management Firm LLC

Live Chat Agent

Harrisburg, IL · On-site

$14.75 - $19.50/hr

Experience: 1-2 years of experience in customer service, call center, or digital support roles ... Preferred: * Familiarity with live chat software (e.g., LiveChat, Zendesk, Intercom) and CRM ...

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

Live Chat Support Agent Location: Remote Job Overview: We are seeking a highly motivated and ... customer service. Key Responsibilities: - Respond to customer inquiries and concerns in a timely ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Phoenix, Arizona, United States Job Overview Position: Live Chat Support ... Provide accurate and helpful information to customers regarding products, services, and company ...

TEC Accutite

Live Chat Representative

... service and advanced technology solutions to customers in the Bay Area and across North America ... We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer ...

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA · On-site

$19 - $22/hr

Paid Training • Customer-Focused Role • High-Impact Team Fast-Paced Environment • KPI-Driven ... As a Live Chat Specialist, you are one of the first points of contact for Waterworks Aquatics ...

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA · On-site

$19 - $22/hr

Live Chat Specialist - Pasadena, CA (91107) Pay: $19.00 - $22.00/hr | Location: Pasadena, CA 91107 ... Paid Training • Customer-Focused Role • High-Impact Team Fast-Paced Environment • KPI-Driven ...

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA · On-site

$19 - $22/hr

Paid Training • Customer-Focused Role • High-Impact Team Fast-Paced Environment • KPI-Driven ... As a Live Chat Specialist, you are one of the first points of contact for Waterworks Aquatics ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

Experience in customer service or a related field. * Proficiency in live chat software and CRM tools. Benefits : Competitive salary, flexible hours, and growth opportunities. Join us to make a ...

Bileddo Associates

Remote Live Chat Agent

Experience in customer service or a related field. * Proficiency in live chat software and CRM tools. Benefits : Competitive salary, flexible hours, and growth opportunities. Join us to make a ...

Global Lending Services

Live Chat Coordinator

Greenville, SC · On-site

$17 - $22/hr

The Customer Service Coordinator is responsible for carrying out assigned administrative processes within the Servicing Operations Department to assist in servicing active accounts, managing a ...

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Live Chat Customer Service information

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How much do live chat customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for live chat customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do you become a live chat agent?

To become a live chat customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat software or customer service platforms. Some employers may require previous customer service experience or specific training, and the role often involves working in a fast-paced online environment with flexible schedules.

Are live chat jobs legit?

Live chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What is a Live Chat Customer Service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

What are the key skills and qualifications needed to thrive as a Live Chat Customer Service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

How to make $1000 a week remotely?

A live chat customer service representative can earn $1000 a week by working full-time hours, often 40 or more per week, and gaining experience in high-demand industries. Increasing earnings may involve handling multiple clients, improving communication skills, and using efficient chat tools. Consistent performance and availability during peak hours are key to reaching this income level.

What are some common challenges faced by Live Chat Customer Service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

How much does a live chat agent get paid?

The average pay for a live chat customer service agent typically ranges from $12 to $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or performance-based bonuses, and proficiency with chat tools and communication skills are often required.
More about Live Chat Customer Service jobs
What cities are hiring for Live Chat Customer Service jobs? Cities with the most Live Chat Customer Service job openings:
What are the most commonly searched types of Live Chat Customer Service jobs? The most popular types of Live Chat Customer Service jobs are:
What states have the most Live Chat Customer Service jobs? States with the most job openings for Live Chat Customer Service jobs include:
What job categories do people searching Live Chat Customer Service jobs look for? The top searched job categories for Live Chat Customer Service jobs are:
Live Chat Customer Service jobs near you
Chat Customer Representative - Remote

Chat Customer Representative - Remote

Feed My People Food Bank

Remote

$16.50 - $22.25/hr

Other

Posted 8 days ago

Job description

About the job Chat Customer Representative - Remote
We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
Qualifications:

  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
  • Able to help customers on weekends if needed
Key Responsibilities:
  • They're responsible for answering customer questions that come in via the website(s)
  • Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
  • Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
  • You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat.
    So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
  • As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
  • Complete training
    Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like.
    While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.

Applicant Location: USA ONLY

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