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Live Chat Customer Service Jobs in Georgia (NOW HIRING)

Allied Staffing

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Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate ... Provide customer support via phone, live chat, and ticketing systems * Resolve technical and ...

WorldVia

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

... a Customer Service Representative (known as Member Success Specialist internally) to join us. In ... Respond promptly to member inquiries via phone, email, video calls, and live chat * Guide new ...

Hired by Matrix

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IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

If so, our client is hiring a IT Service Desk Agent. Position Type: * Contract * Onsite Required ... Customer Support: * Provide front-line support via phone or live chat with professionalism, empathy ...

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude

Son's Automotive Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude

BradyPLUS

Customer Engagement Specialist

Atlanta, GA · On-site

Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers * Customer-centric with a focus on delivering exceptional service. * Ability to physically sit at a ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

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Live Chat Customer Service information

See Georgia salary details

$8

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$22

How much do live chat customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for live chat customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a live chat customer service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a live chat customer service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

What are some common challenges faced by live chat customer service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

What are the most commonly searched types of Live Chat Customer Service jobs in Georgia?

The most popular types of Live Chat Customer Service jobs in Georgia are:

What are popular job titles related to Live Chat Customer Service jobs in Georgia?

For Live Chat Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Service jobs in Georgia look for?

The top searched job categories for Live Chat Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Live Chat Customer Service jobs?

Cities in Georgia with the most Live Chat Customer Service job openings:

Live Chat Customer Service jobs near you
Infographic showing various Live Chat Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Tier 1 Customer Service

Allied Staffing

Atlanta, GA • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted just now

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Job description

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate support for technical issues, general inquiries, and product information. Working within a team of 11-20 members, this position utilizes helpdesk ticketing systems, live chat platforms, CRM software, and phone systems to ensure an excellent customer experience. The representative efficiently handles initial customer concerns and manages the escalation of complex cases to Tier 2 support.

Responsibilities

  • Provide customer support via phone, live chat, and ticketing systems
  • Resolve technical and general inquiries efficiently
  • Accurately enter data and maintain documentation of all interactions
  • Apply strong product knowledge to assist customers effectively
  • Manage escalation of complex cases to Tier 2 support
  • Collect and communicate customer feedback for service improvement
  • Collaborate within the team to achieve service goals
  • Use ticketing systems and CRM software to track customer issues

Preferred Qualifications

  • 2+ years of experience in customer service
  • Associate degree in Business or related field
  • Proficiency with CRM software and helpdesk platforms
  • Strong communication and active listening skills
  • Excellent problem-solving and conflict resolution abilities
  • Effective time management and multitasking capabilities
  • Empathy and customer-focused mindset