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Live Chat Customer Service Jobs in Decatur, GA (NOW HIRING)

XACT

Customer Service Specialist - GA

Atlanta, GA · Remote

$14.99 - $15/hr

... live chat with product selection, order questions, and everything in between ● Use active ... customer service experience is ideal, but we're happy to train the right candidate ● Strong ...

WorldVia

Customer Service Representative

Roswell, GA · Remote

$16.50 - $22.25/hr

... a Customer Service Representative (known as Member Success Specialist internally) to join us. In ... Respond promptly to member inquiries via phone, email, video calls, and live chat * Guide new ...

WorldVia

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

... a Customer Service Representative (known as Member Success Specialist internally) to join us. In ... Respond promptly to member inquiries via phone, email, video calls, and live chat * Guide new ...

Sons Auto Group

BDC Representative

Mcdonough, GA

$13.75 - $18.25/hr

... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude

Son's Automotive Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

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All JobsLive Chat Customer Service JobsLive Chat Customer Service Jobs in Decatur, GA

Live Chat Customer Service information

See Decatur, GA salary details

$9

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$26

How much do live chat customer service jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for live chat customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

How do you become a live chat agent?

To become a live chat customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat software or customer service platforms. Some employers may require previous customer service experience or specific training, and the role often involves working in a fast-paced online environment with flexible schedules.

Are live chat jobs legit?

Live chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What is a Live Chat Customer Service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

What are the key skills and qualifications needed to thrive as a Live Chat Customer Service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

How to make $1000 a week remotely?

A live chat customer service representative can earn $1000 a week by working full-time hours, often 40 or more per week, and gaining experience in high-demand industries. Increasing earnings may involve handling multiple clients, improving communication skills, and using efficient chat tools. Consistent performance and availability during peak hours are key to reaching this income level.

What are some common challenges faced by Live Chat Customer Service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

How much does a live chat agent get paid?

The average pay for a live chat customer service agent typically ranges from $12 to $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or performance-based bonuses, and proficiency with chat tools and communication skills are often required.
What are popular job titles related to Live Chat Customer Service jobs in Decatur, GA? For Live Chat Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Live Chat Customer Service jobs in Decatur, GA look for? The top searched job categories for Live Chat Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Live Chat Customer Service jobs? Cities near Decatur, GA with the most Live Chat Customer Service job openings:
Live Chat Customer Service jobs near you
Infographic showing various Live Chat Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 3% Locum Tenens, 57% Full Time, 7% Part Time, and 33% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Automotive Call Center Representative

Son's Automotive Group

Mcdonough, GA • On-site

$14.25 - $18.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 9 days ago

Job description

Salary:

Automotive BDC Associate


SONS Auto Groupis looking for anInternet Sales Associate for our busy call center. We treat each customer's needs with concern and have a loyal customer base.
SONS Auto Group has achieved tremendous growth over the past few years. If you are ready to make a positive change in your life and want to be considered for this exciting position, apply immediately! All applications will be kept in strict confidence.


What We Offer:


  • Employee & Family purchase program
  • Medical and Dental Insurance
  • 401(k)
  • Paid Vacation
  • A fair and safe family-run business environment


Responsibilities:


  • Answer customer calls and establish follows-up with service appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily


Qualifications:


  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen






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