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Live Chat Customer Service Jobs in Decatur, GA (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Toyota South Atlanta

Internet Sales/ BDC

Morrow, GA · On-site

... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude

Toyota South Atlanta

Internet Sales/ BDC

Morrow, GA · On-site

... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

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All JobsLive Chat Customer Service JobsLive Chat Customer Service Jobs in Decatur, GA

Live Chat Customer Service information

See Decatur, GA salary details

$9

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$26

How much do live chat customer service jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for live chat customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

How do you become a live chat agent?

To become a live chat customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat software or customer service platforms. Some employers may require previous customer service experience or specific training, and the role often involves working in a fast-paced online environment with flexible schedules.

Are live chat jobs legit?

Live chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What is a Live Chat Customer Service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

What are the key skills and qualifications needed to thrive as a Live Chat Customer Service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

How to make $1000 a week remotely?

A live chat customer service representative can earn $1000 a week by working full-time hours, often 40 or more per week, and gaining experience in high-demand industries. Increasing earnings may involve handling multiple clients, improving communication skills, and using efficient chat tools. Consistent performance and availability during peak hours are key to reaching this income level.

What are some common challenges faced by Live Chat Customer Service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

How much does a live chat agent get paid?

The average pay for a live chat customer service agent typically ranges from $12 to $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or performance-based bonuses, and proficiency with chat tools and communication skills are often required.
What are popular job titles related to Live Chat Customer Service jobs in Decatur, GA? For Live Chat Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Live Chat Customer Service jobs in Decatur, GA look for? The top searched job categories for Live Chat Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Live Chat Customer Service jobs? Cities near Decatur, GA with the most Live Chat Customer Service job openings:
Live Chat Customer Service jobs near you
Infographic showing various Live Chat Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 57% Full Time, 10% Part Time, 2% Temporary, 30% Contract, and 1% Summer. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Support Specialist

Limitless East Marketing

Atlanta, GA

$60K - $67K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 23 days ago

Job description

Company Description

About Us
At Hype Tier, we are committed to elevating business performance through strategic communication, client-focused service, and operational excellence. Based in Atlanta, GA, we pride ourselves on building long-lasting relationships with our partners and delivering exceptional results across industries. Our team thrives in a culture of innovation, collaboration, and continuous growth.

Job Description

Job Description

Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat

  • Troubleshoot product or service issues and offer effective solutions

  • Maintain accurate records of customer interactions and transactions

  • Collaborate with internal teams to escalate and resolve complex problems

  • Follow up on customer feedback to ensure satisfaction and retention

  • Contribute to knowledge base documentation and continuous improvement processes

Qualifications

Qualifications

  • High school diploma or equivalent; Bachelor's degree preferred

  • 1+ year of experience in customer service or support roles

  • Strong verbal and written communication skills

  • Ability to multitask and manage time efficiently

  • Proficiency with CRM tools and Microsoft Office Suite

  • Problem-solving mindset with attention to detail

Additional Information

Benefits

  • Competitive salary ($60,000 - $67,000 per year)

  • Opportunities for professional growth and internal advancement

  • Comprehensive training and onboarding

  • Supportive team environment and leadership

  • Health, dental, and vision insurance

  • Paid time off and holidays

Apply