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Live Chat Customer Service Jobs in Decatur, GA (NOW HIRING)

Marketing Consultancy Lab

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Respond promptly and professionally to customer inquiries via phone, email, or chat. * Provide accurate information about products, services, and company policies. * Assist customers with order ...

Nexxaworks

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Service Representative We are seeking a dedicated and personable Customer Service ... Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Key Responsibilities Live Technical Support * Deliver real time technical assistance via chat ... Customer Communication * Respond promptly to customer inquiries across all channels (email, chat ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Key Responsibilities Live Technical Support * Deliver real time technical assistance via chat ... Customer Communication * Respond promptly to customer inquiries across all channels (email, chat ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Key Responsibilities Live Technical Support * Deliver real time technical assistance via chat ... Customer Communication * Respond promptly to customer inquiries across all channels (email, chat ...

UP Entertainment

Customer Support Representative

Atlanta, GA · Remote

$16.50 - $22.25/hr

Customer Service Representative Reports to: Customer Service Manager Location: Atlanta - Hybrid ... email, ZenDesk Live Chat, and ZenDesk Talk (phone support), ensuring timely and accurate ...

Nexxaworks

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ... Provide accurate information about products, services, and company policies. * Maintain detailed ...

ays s.r.o.

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

Key Responsibilities: - Respond to customer inquiries and concerns via phone, email, or chat in a timely and professional manner - Provide information about products and services to customers ...

AYS

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Key Responsibilities: - Respond to customer inquiries and concerns via phone, email, or chat in a timely and professional manner - Provide information about products and services to customers ...

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All JobsLive Chat Customer Service JobsLive Chat Customer Service Jobs in Decatur, GA

Live Chat Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do live chat customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for live chat customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is a live chat customer service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a live chat customer service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

What are some common challenges faced by live chat customer service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

What are popular job titles related to Live Chat Customer Service jobs in Decatur, GA?

For Live Chat Customer Service jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Service jobs in Decatur, GA look for?

The top searched job categories for Live Chat Customer Service jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Live Chat Customer Service jobs?

Cities near Decatur, GA with the most Live Chat Customer Service job openings:

Live Chat Customer Service jobs near you
Infographic showing various Live Chat Customer Service job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Service Agent

Marketing Consultancy Lab

Atlanta, GA • On-site

$15 - $20/hr

Other

Posted 23 days ago

Job description

Customer Service Agent

Location: Atlanta, GA

Job Type: Full-time

Note On-campus work in Atlanta, GA

About Us: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. As a pivotal point of contact between our company and our valued customers, you will play a vital role in ensuring customer satisfaction and fostering positive relationships. This position requires excellent communication skills, patience, and the ability to handle a variety of customer inquiries with professionalism and efficiency.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Provide accurate information about products, services, and company policies.
  • Assist customers with order placement, returns, and exchanges.
  • Handle and resolve customer complaints in a courteous and efficient manner.
  • Document all customer interactions and transactions accurately in the CRM system.
Requirements:
  • High school diploma or equivalent; a college degree is a plus.
  • Proven experience in a customer service role or related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and professional in stressful situations.
  • Familiarity with CRM software and basic computer applications.

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