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Live Chat Jobs in Decatur, GA (NOW HIRING)

Sons Auto Group

BDC Representative

Mcdonough, GA

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Son's Automotive Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Toyota South Atlanta

Internet Sales/ BDC

Morrow, GA

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Toyota South Atlanta

Internet Sales/ BDC

Morrow, GA · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Toyota South Atlanta

Internet Sales/ BDC

Morrow, GA · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Toyota South Atlanta

Internet Sales/ BDC

Morrow, GA

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

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Showing results 1-20

All JobsLive Chat JobsLive Chat Jobs in Decatur, GA

Live Chat information

See Decatur, GA salary details

$22.9K

$58.1K

$84.5K

How much do live chat jobs pay per year?

As of Jul 15, 2026, the average yearly pay for live chat in Decatur, GA is $58,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $84,000.00 per year, depending on experience, location, and employer.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

What Are Live Chat Jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a Live Chat Agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What is a Live Chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the typical challenges faced by Live Chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.
More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Decatur, GA? The most popular types of Live Chat jobs in Decatur, GA are:
What are popular job titles related to Live Chat jobs in Decatur, GA? For Live Chat jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Decatur, GA look for? The top searched job categories for Live Chat jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Live Chat jobs? Cities near Decatur, GA with the most Live Chat job openings:
Live Chat jobs near you
Infographic showing various Live Chat job openings in Decatur, GA as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $58,091 per year, or $27.9 per hour.
Chat Support Agent

Chat Support Agent

Spire Manufacturing Solutions

Atlanta, GA • Remote

$21 - $29/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are seeking a dedicated and customer-oriented Remote Chat Support Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance through chat platforms. This position requires excellent communication skills, a patient and empathetic attitude, and the ability to resolve customer inquiries efficiently and professionally. As a Remote Chat Support Agent, you will play a crucial role in maintaining customer satisfaction and loyalty by addressing issues, answering questions, and guiding users through product features or troubleshooting steps. This is an ideal opportunity for individuals who thrive in a fast-paced environment, enjoy helping others, and are comfortable working independently from a remote location. We prioritize flexibility, so you will have the opportunity to work from the comfort of your own home while being an integral part of our support team. If you are passionate about customer service and eager to contribute to a positive customer experience, we invite you to apply and become a valuable member of our organization.


Responsibilities
  • Respond promptly and professionally to customer inquiries via live chat platforms.
  • Provide accurate information about products, services, and policies to customers.
  • Troubleshoot technical issues and guide customers through resolution steps.
  • Maintain detailed and clear records of customer interactions and transactions.
  • Escalate complex or unresolved issues to the appropriate internal teams.
  • Follow established protocols for customer communication and problem-solving.
  • Continuously update knowledge of product updates and company procedures.
  • Adhere to quality and performance standards to ensure customer satisfaction.
Requirements
  • Proven experience in customer service or chat support roles is preferred.
  • Excellent written communication skills with strong attention to grammar and clarity.
  • Ability to multitask and manage time effectively in a remote work environment.
  • Strong problem-solving skills and the ability to think quickly under pressure.
  • Comfortable using chat software and basic computer applications.
  • High level of patience, empathy, and professionalism when dealing with customers.
  • Reliable internet connection and a suitable home office setup.
  • Flexibility to work varied shifts, including evenings and weekends, if required.