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Live Chat Jobs in Decatur, GA (NOW HIRING)

Sons Auto Group

BDC Representative

Mcdonough, GA

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Son's Automotive Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Toyota South Atlanta

Internet Sales/ BDC

Morrow, GA · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Toyota South Atlanta

Internet Sales/ BDC

Morrow, GA · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Toyota South Atlanta

Internet Sales/ BDC

Morrow, GA

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Toyota South Atlanta

Internet Sales/ BDC

Morrow, GA · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

Toyota South Atlanta

Internet Sales/ BDC

Morrow, GA · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate ...

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Showing results 1-20

All JobsLive Chat JobsLive Chat Jobs in Decatur, GA

Live Chat information

See Decatur, GA salary details

$22.9K

$58.1K

$84.5K

How much do live chat jobs pay per year?

As of Jul 15, 2026, the average yearly pay for live chat in Decatur, GA is $58,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $84,000.00 per year, depending on experience, location, and employer.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

What Are Live Chat Jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a Live Chat Agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What is a Live Chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the typical challenges faced by Live Chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.
More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Decatur, GA? The most popular types of Live Chat jobs in Decatur, GA are:
What are popular job titles related to Live Chat jobs in Decatur, GA? For Live Chat jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Decatur, GA look for? The top searched job categories for Live Chat jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Live Chat jobs? Cities near Decatur, GA with the most Live Chat job openings:
Live Chat jobs near you
Infographic showing various Live Chat job openings in Decatur, GA as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $58,091 per year, or $27.9 per hour.

BDC Representative

Sons Auto Group

Mcdonough, GA

$13.75 - $18.25/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 28 days ago

Job description

Automotive BDC Associate


SONS Hondais looking for anInternet Sales Associate (BDC)for our busy sales department. We treat each customer's needs with concern and have a loyal customer base.
SONS Honda has achieved tremendous growth over the past fewyears. If you are ready to make a positive change in your life and want to be considered for this exciting position,apply immediately! All applications will be kept in strict confidence.


What We Offer:


  • Employee & Family Hondapurchase program
  • Medical and Dental Insurance
  • 401(k)
  • Paid Vacation
  • A fair and safe family-run business environment


Responsibilities:


  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily


Qualifications:


  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen






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