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Connexus Customer Service Representative Jobs in Decatur, GA

Openwork, LLC

Customer Service Rep

Norcross, GA

$15 - $20.50/hr

As a Customer Service Representative, you will be responsible for assisting clients with product information and order updates, and working closely with internal teams to ensure excellent service ...

Da MaddHouze

Customer Service Representative

Cumberland, GA

$15.25 - $20.75/hr

A customer service representative/CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

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Connexus Customer Service Representative information

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$9

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$26

How much do connexus customer service representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for connexus customer service representative in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What does a Connexus Customer Service Representative do?

A Connexus Customer Service Representative assists customers with their inquiries, concerns, and technical issues related to Connexus products or services. They typically handle phone calls, emails, and chat messages, providing information, troubleshooting problems, and ensuring customer satisfaction. Representatives may also help with account management, billing questions, and guiding customers through Connexus systems. Their goal is to resolve issues efficiently while delivering a positive customer experience.

Is Connexus remote jobs legit?

Connexus Customer Service Representative positions are legitimate remote jobs that typically involve assisting customers via phone or online chat. Applicants should verify the job posting through official company channels and be cautious of scams by avoiding requests for upfront payments or personal financial information.

How much does Connexus pay per hour?

Connexus Customer Service Representatives typically earn around $12 to $15 per hour, depending on experience and location. The role often involves remote work, requiring good communication skills and familiarity with customer service tools.

What are some common challenges faced by Connexus Customer Service Representatives, and how are they typically addressed?

Connexus Customer Service Representatives often encounter challenges such as managing high call volumes, handling complex customer inquiries, and maintaining a positive attitude during difficult conversations. To address these, Connexus provides thorough training, access to a knowledge base, and ongoing support from supervisors and team leads. Representatives are encouraged to use active listening and problem-solving skills to resolve issues efficiently, and regular team meetings offer opportunities to share best practices and receive feedback. This collaborative environment helps employees develop resilience and continuously improve their service quality.

Does Connexus pay weekly?

Connexus Customer Service Representatives are typically paid on a biweekly basis, meaning every two weeks. This schedule is common for customer service roles and helps ensure consistent payroll processing. Employees should verify pay schedule details with HR or their manager for specific information.

What are the key skills and qualifications needed to thrive as a Connexus Customer Service Representative, and why are they important?

To thrive as a Connexus Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and Microsoft Office Suite is typically required. Patience, active listening, and a customer-focused attitude help you stand out in this role. These skills ensure accurate information delivery, efficient issue resolution, and positive customer experiences, which are vital for company reputation and client retention.

What is Connexus work from home?

Connexus Customer Service Representatives can work from home, typically as part of remote customer support roles. These positions often require good communication skills, a reliable internet connection, and the ability to use customer service software. Work hours and schedules may vary depending on the company's needs.

What is the difference between Connexus Customer Service Representative vs Connexus Customer Service Representative?

AspectConnexus Customer Service RepresentativeConnexus Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, office settings, remote optionsCall centers, office settings, remote options
Employer & Industry UsageUtility cooperative, customer support in energy sectorUtility cooperative, customer support in energy sector
Common Search & ComparisonCustomer service roles in energy/utilitiesCustomer service roles in energy/utilities

Both roles involve providing customer support within the energy or utility industry, requiring similar credentials and work environments. The primary difference lies in the specific job titles used by employers, but their responsibilities and qualifications are largely the same, making them interchangeable in most contexts.

What are popular job titles related to Connexus Customer Service Representative jobs in Decatur, GA? For Connexus Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Connexus Customer Service Representative jobs in Decatur, GA look for? The top searched job categories for Connexus Customer Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Connexus Customer Service Representative jobs? Cities near Decatur, GA with the most Connexus Customer Service Representative job openings:
Connexus Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Hill Aircraft & Leasing Corp

Atlanta, GA • On-site

$15.50 - $21/hr

Full-time

Posted 9 days ago

Job description

Department: Customer Service
Location: Atlanta, GA | KFTY
Position Level: Entry
FLSA Status: Hourly Non-exempt
Travel: Infrequent
JOB DESCRIPTION:
The Customer Service Representative (CSR) embodies all of the warm and welcoming qualities of Sensational Southern Service that assures guests are treated with an exceptional service experience on each interaction. As the first impression that customers of Hill Aircraft are greeted with, the CSR is empowered to create positive, personable, and memorable interactions with every individual they come in contact with. The Customer Service Representative has an interest in the aviation industry with a passion for customer service.
POSITION SUMMARY:
The Customer Service Representative (CSR) is an essential position as part of the Customer Service team, performing a number of important duties related to the extraordinary service experience and overall care for guests within the Fixed Base Operation (FBO). The CSR is directly involved in communicating with corporate flight departments, flight crews, aircraft owners, high-profile clientele, vendors, and team members to ensure that requests critical to the successful operation are handled appropriately. The CSR is an exceptional relationship builder and highly outgoing with the drive to provide world-class customer service in aviation. The CSR represents Hill Aircraft in a positive and professional manner, while upholding the values of a family owned legacy aviation business.
CORE RESPONSIBILITIES:
  • Represent the company in a professional manager and put the customer first at all times.
  • Support a positive and harmonious working environment with the team in order to provide the highest levels of the customer service experience.
  • Create memorable service experiences for guests on each visit.
  • Ensure all Customer Service operations are conducted daily in accordance to the values and standards of Hill Aircraft that contribute to safety, company policies, and procedures while also adhering to the NATA Safety 1st.
  • Perform all the general functions of the Customer Service Representative position including greeting customers, making reservations, and answering or making phone calls.
  • Perform Concierge Service duties with customers on the ramp including greeting planeside and valeting vehicles.
  • Arrange and fulfill service requests including hotel accommodations, rental cars, ground transportation reservations, in-flight catering orders, and area restaurant or attractions recommendations.
  • Accept and relay ground service requests to team members such as aircraft fueling, arrival or departure information, parking, and other ground service required.
  • Process service and point of sale transactions including billing and payments.
  • File internal records related to service transactions accurately and efficiently.
  • Clearly handle radio communications both air-to-air with pilots and ground two-way with Line Service.
  • Support a culture of unity and cooperation as a team.
  • Type email responses to customers or send letters of confirmation for reservation requests.
  • Perform detail-oriented responsibilities, assigned projects, and complete paperwork or reports both as a team and individually.
  • Assist in meeting sales goals and monthly promotional offers using internal, seasonal, and industry programs.
  • Work with agents and local approved vendors when handling customer requests.
  • Communicate clearly and effectively with customers, pilots, and team members within the Line Service, Customer Service, and other departments within the company in person, by radio, in writing, email, and over the phone.
  • Oversee that all additional shift duties and assigned tasks are completed thoroughly and that any checklists accompanied are filled out before the end of the shift.
  • Provide Customer Service Manager with ideas and recommendations that help to improve the overall operations, service, and efficiency of the Customer Service Department.

GENERAL QUALIFICATIONS | KNOWLEDGE & EXPERIENCE:
  • Minimum of (1) years FBO or other related experience within the general aviation industry.
  • Minimum of (2) years of in customer service, hospitality, or concierge related fields, especially in aviation.
  • High school diploma or GED certificate.
  • Successful completion of NATA Safety 1st Customer Service, Safety, and Security (CSSS) program within 60-days of new hire.
  • Special consideration with prior experience in Total FBO software.
  • Basic knowledge of aviation terminology, general aviation aircraft (piston and turbine), airport communications, and phonetic alphabet.

GENERAL QUALIFICATIONS | SKILLS & COMPETENCIES NEEDED TO BE SUCCESSFUL IN THIS ROLE:
  • Desire to serve others.
  • Naturally outgoing with a passion for providing an outstanding customer service experience.
  • Excellent communication abilities (written, typing, phone etiquette, two-way radio, and oral) in English.
  • Strong interpersonal aptitude and ability to work well on a team.
  • Consistently demonstrated organizational and time management skills.
  • Ability to multitask on occasion.
  • Tactful, courteous, and conscience of customer's needs.
  • Ability to perform manual tasks, follow directions (written and oral), and multitask in a detailed and efficient manner.
  • Ability to comprehend and perform basic math calculations with minimal errors using United States units of money, weight measurement, volume, and distance.
  • Basic knowledge and comfort level when using computers.
  • Intermediate proficiency with Microsoft Office programs (Word, Excel, Outlook).
  • Good problem-solving abilities for operational decisions and adaptability to various working environments or conditions.
  • Ability to prepare and complete reports pertaining to department.

ADDITIONAL REQUIREMENTS:
  • Must possess a valid driver's license (21 and older) without restrictions and have acceptable driving record that meets company insurability requirements.
  • This is an hourly, nonexempt position. This position requires working flexible hours including mornings, evenings and weekends, and on scheduled company holidays to accommodate the needs of the customers and department operations.
  • Must be able to pass a background check and drug screen. Hill Aircraft is a Zero Tolerance Drug Free Employer, including pre-employment and random drug screening.
  • Operation of motor vehicles.
  • Ability to handle moderate physical activity outside on ramp operations.
  • Ability to lift and/or move up to 30 pounds such as boxes, bags, stock supplies, or carpets.
  • Ability to travel for the position if needed (infrequently).

ENVIRONMENT & WORK CONDITIONS: The work environment or conditions described below are representative of those encountered while performing the essential functions of this position and may vary on a given day depending on needs.
  • General office and FBO building conditions.
  • Regularly sitting, standing, walking around inside and outside.
  • Outside on active ramp areas around aircraft, fuel trucks, vehicles, and other ground handling equipment (when performing duties as Concierge).
  • Driving vehicles on active ramp.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice based on the needs of the department and company. To perform this job successfully, the candidate will possess a proficient level of the knowledge, skills, and abilities listed within this description. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

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