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Online Chat Representative Jobs in Decatur, GA (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · Remote

$15 - $20/hr

... times, representing the company's values and brand image - Keep accurate records of customer ... chat or online support role - Excellent written and verbal communication skills - Ability to ...

NLB Services

HR Service Center Representative II

Atlanta, GA · On-site

$15.50 - $21/hr

Utilize online chat functionality to provide non-revenue customer service. Other duties as assigned. Quals-- College degree preferred or equivalent customer service experience. Should be highly ...

D.R. Horton, Inc

Online Sales Concierge

Atlanta, GA

$15 - $19.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

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All JobsOnline Chat Representative JobsOnline Chat Representative Jobs in Decatur, GA

Online Chat Representative information

See Decatur, GA salary details

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How much do online chat representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for online chat representative in Decatur, GA is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $22.55 per hour, depending on experience, location, and employer.

How much do chat representatives make?

Chat representatives typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may also offer bonuses or incentives for performance, and strong communication skills are often required.

Is paid chatting a legitimate job?

Online chat representative jobs involve providing customer support or information through live chat platforms and are generally legitimate employment opportunities. However, job seekers should verify the company's credibility and be cautious of scams that promise high pay for minimal work or ask for upfront fees. Legitimate roles typically require good communication skills and may involve training or certification.

How can I make $2000 a week working from home?

Online chat representatives can potentially earn $2000 a week by working full-time hours, often requiring strong communication skills, reliability, and experience with customer service tools. High earnings may involve handling multiple clients, working flexible schedules, and gaining specialized knowledge in certain industries. Achieving this income level typically depends on the company's pay structure, your productivity, and the number of hours worked.

What are some common challenges faced by Online Chat Representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an Online Chat Representative, and why are they important?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

How do I become an online chat agent?

To become an online chat representative, you typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or training in specific tools, and the role often involves working flexible hours in a remote or office environment.

What are Online Chat Representatives?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.
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Online Chat Representative jobs near you
Live Chat Agent

Live Chat Agent

AYS

Atlanta, GA • Remote

$15 - $20/hr

Other

Posted 22 days ago

Job description

About the job Live Chat Agent
Position: Live Chat Agent
Location: Remote
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.
Position Overview:
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
- Identify and resolve customer issues, escalating to the appropriate team members when necessary
- Utilize product knowledge and resources to provide accurate and helpful information to customers
- Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
- Collaborate with team members to continuously improve processes and procedures
- Maintain a positive and professional attitude at all times, representing the company's values and brand image
- Keep accurate records of customer interactions and follow up on any unresolved issues
- Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers
Qualifications:
- High school diploma or equivalent
- Proven customer service experience, preferably in a live chat or online support role
- Excellent written and verbal communication skills
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Proficient in using chat and CRM software
- Ability to work in a fast-paced and dynamic environment
- Flexible schedule, including availability to work weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for growth and advancement within the company
If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

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