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Online Chat Representative Jobs (NOW HIRING)

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

Position Overview The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate ...

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

Live Chat Representative TEC is a vertically integrated petroleum industry engineering and ... TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and ...

Etrailer

Customer Service Chat Representative

Wentzville, MO · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Chat Representative Hot Job Missouri - Wentzville, MO 63385 Overview Position Type Full Time Travel Percentage None Category Customer Service Description Customer Service Chat ...

etrailer

Customer Service Chat Representative

Wentzville, MO

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Chat Representative Level: Entry Job Location: Missouri - Wentzville, MO Position Type: Full Time Starting Rate: $18.00 Job Shifts: Consistent Work Schedule. Schedule includes an ...

ZILLION TECHNOLOGIES, INC

VA

$36K - $42K/yr

Job Title - CW - E-Channel Representative Number of Positions - 1 Position Description: This ... online chat and secure email, unsecure email, and other online customer utilization. Work is varied ...

ZILLION TECHNOLOGIES, INC

VA

$36K - $42K/yr

Job Title - CW - E-Channel Representative Number of Positions - 1 Position Description: This ... online chat and secure email, unsecure email, and other online customer utilization. Work is varied ...

ZILLION TECHNOLOGIES, INC

E-Channel Representative

Henrico, VA · On-site +1

$34K - $39K/yr

Job Title - CW - E-Channel Representative Number of Positions - 1 Position Description: This ... online chat and secure email, unsecure email, and other online customer utilization. Work is varied ...

Capacity

Chat Brand Rep (Titleist)

Denver, CO · Remote

$20/hr

At Capacity ECommerce, we are looking for remote chat representatives to assist customers and ... We believe in the power of human connections to provide premium service to online customers ...

Capacity

Chat Brand Rep (Titleist) (Remote)

Denver, CO · Remote

$20/hr

At Capacity ECommerce, we are looking for remote chat representatives to assist customers and ... We believe in the power of human connections to provide premium service to online customers ...

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Online Chat Representative information

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How much do online chat representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for online chat representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.
More about Online Chat Representative jobs
What cities are hiring for Online Chat Representative jobs? Cities with the most Online Chat Representative job openings:
What are the most commonly searched types of Chat Representative jobs? The most popular types of Chat Representative jobs are:
What states have the most Online Chat Representative jobs? States with the most job openings for Online Chat Representative jobs include:
What job categories do people searching Online Chat Representative jobs look for? The top searched job categories for Online Chat Representative jobs are:
Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 34% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

live chat representative

StrataBuilt LLC

Remote

$16.50 - $22.25/hr

Other

Re-posted 21 days ago

Job description

Live Chat Representative

StrataBuilt is a dynamic and innovative company dedicated to providing industry-leading solutions in custom software development and agile consulting. We are committed to delivering outstanding customer experiences, and we are looking for a proactive and personable Live Chat Representative to be a key player in our support team.

Position Overview

The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate assistance to users seeking support, information, or guidance about our products and services.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries through live chat
  • Resolve customer issues or escalate them appropriately to the relevant department
  • Maintain in-depth knowledge of StrataBuilt's services, products, and policies
  • Document customer interactions and feedback accurately
  • Meet performance metrics including response time, customer satisfaction, and resolution rate
  • Collaborate with team members to improve customer service processes
  • Identify common issues and suggest improvements to FAQs or help articles
  • Represent StrataBuilt’s brand voice in all communications—friendly, helpful, and solution-oriented
Qualifications
  • High school diploma or equivalent; associate or bachelor’s degree preferred
  • Previous experience in a customer support or live chat role is a plus
  • Excellent written communication skills with proper grammar and spelling
  • Strong typing skills (minimum 45 WPM with high accuracy)
  • Tech-savvy and comfortable navigating multiple systems and tools
  • Ability to multitask, prioritize, and manage time effectively
  • Patient, empathetic, and committed to providing excellent customer service
  • Availability to work flexible hours, including evenings or weekends if required
What We Offer
  • Competitive pay and performance bonuses
  • Work-from-home flexibility (if applicable)
  • Paid training and professional development
  • Supportive team culture with opportunities for growth
  • Employee wellness and engagement programs

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