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Online Chat Representative Jobs (NOW HIRING)

GML Soft Labs

Web E-Chat Representative

Hollywood, FL

$14.75 - $20/hr

Manage incoming chat inquiries and respond promptly to customer queries. * Provide accurate information regarding products and services. * Troubleshoot and resolve customer issues effectively and ...

Capacity

Chat Brand Rep (Titleist)

Denver, CO · Remote

$20/hr

At Capacity ECommerce, we are looking for remote chat representatives to assist customers and ... We believe in the power of human connections to provide premium service to online customers ...

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How much do online chat representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for online chat representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Chat Representative, and why are they important?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by Online Chat Representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are Online Chat Representatives?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.
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Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 24% Full Time, 64% Part Time, 2% Temporary, 6% Contract, and 2% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.
Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Horizon Hotels

Portsmouth, VA • Remote

$80.80K - $81.30K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for a dynamic and enthusiastic Remote Online Chat Representative / Scheduling Specialist to join our team and help us deliver exceptional customer service around the clock. Whether you're a night owl or an early bird, we have a shift that suits your lifestyle! As a key player in our customer support team, you'll be the friendly face (or rather, the friendly text) that our customers interact with when they need assistance. Your role will involve engaging with customers through our online chat platform, answering their queries, and helping them schedule appointments with ease. We believe in creating a seamless and enjoyable experience for our customers, and your role will be pivotal in achieving this goal. You'll be working remotely, which means you can say goodbye to long commutes and hello to a more flexible work-life balance. Our ideal candidate is someone who is tech-savvy, has a knack for problem-solving, and possesses excellent communication skills. You'll be the first point of contact for our customers, so a friendly and professional demeanor is a must. We value teamwork and collaboration, so you'll be working closely with other team members to ensure that our customers receive the best possible service. If you're passionate about helping others and thrive in a fast-paced environment, we'd love to hear from you!

Responsibilities
  • Engage with customers via online chat to provide timely and accurate information.
  • Assist customers in scheduling appointments and managing their bookings.
  • Resolve customer inquiries and issues with a friendly and professional approach.
  • Collaborate with team members to ensure consistent and high-quality service.
  • Maintain up-to-date knowledge of our products and services to better assist customers.
  • Document customer interactions and feedback for continuous improvement.
  • Identify opportunities to enhance the customer experience and suggest improvements.
  • Adhere to company policies and procedures while maintaining a positive attitude.
Requirements
  • Excellent written communication skills with a friendly and professional tone.
  • Ability to work independently and manage time effectively in a remote setting.
  • Strong problem-solving skills and the ability to think on your feet.
  • Familiarity with online chat platforms and scheduling software is a plus.
  • Previous experience in customer service or a related field is preferred.
  • Flexibility to work day or night shifts, including weekends and holidays.
  • Reliable internet connection and a quiet workspace for uninterrupted work.
  • A positive attitude and a passion for helping others.
Benefits
  • Paid Time Off
  • Dental Insurance
  • Life Insurance
  • Retirement
  • Vision Insurance
  • Medical Insurance
  • Competitive hourly pay
  • Paid training
  • Performance-based incentives
  • Flexible work schedules
  • Opportunities for growth and advancement
  • 100% remote / work-from-home